[Resolved]  Dell Studio 1558 — Regular Freezing and Crashing

Address:

Uttar Pradesh

Hello,

This is a very serious note, regarding issues associated with Dell Studio 1558 model.

My Dell Laptop Service Code is G3L86BS.

I purchased this laptop in July 2010, with the hope of excellent performance and support. But the truth is that its full of bugs.
Since my purchase, my system crashes on daily basis.

I have regularly contacted tech support via phone and also sent tons of emails regarding the problem, but the problem still exists. I have patiently followed all company processes and I have tried all software testing driver updates, got my Hard Disk, RAM, and Motherboard replaced but still no use.

I have contacted Dell with email for 30-40 times, and with phone 30-40 times.

I have asked for laptop replacement everytime I phoned to tech support but dell's customer has a bunch of bluffing people who keep assuring that soon your query will be solved without replacement. And the truth is that all my mails are just hovering from one point to another, without being look after.

They have changed my ram, hdd and 3 times motherboard. In the last time of motherboard change they said it the problem still persists then we will replace the laptop. And still they are not replacing it.

I extremely fed up of all continuous experiments with my system, updates and device hardware replacement.
The problems are still existing and its causing me daily financial losses.

After a long awaited patience I want a REPLACEMENT of my model.

Dell is really un-serious toward my problem. I am completely fed up now. I want results, no more excuses now.
Here in the forum of Dell clearly states the same exact problem which I am facing with the same laptop:
http://en.community.dell.com/support-forums/laptop/f/3519/p/19335401/19708124.as...⇄

I am facing lot of financial loss, time loss and data loss. And no one there at DELL understands this. :( :(
This is extremely sad and irritating. :(
I want Complete REPLACEMENT of the laptop. Its still in Warranty and I cannot work on faulty laptop.

Angry customer,
Akash