I have purchase a laptop of DELL and also have paid for an optical mouse but have not got it yet. I complained to my retailer and he suggested me to send a complain e-mail to DELL and give me an e-mail id. I send them an e-mail. But they have not done anything yet now. I also forwarded the same mails to that retailer also but as he can read my messages sent to him, he is not at least reply me. So please do the needful as u can. I am coping and pasting the mails which i sent and received, it is as below:
Re: MWD (KMM9082444I23241L0KM)
...
From:
India_Care_CON <[protected]@dell.com>
...
Add to Contacts
To: Jayeshbhai <khushbu.[protected]@yahoo.com>
Cc: dell.croma.[protected]@gmail.com; [protected]@dell.com
Dear Jayeshbhai Patel,
Thank you for contacting Dell Customer Care
We apologize for the inconvenience but you will have to contact the retailer for further assistance
Warm regards,
SS
Dell India Customer Care
Original Message Follows:[protected]----
Dear sir,
Thank u for your kind reply. But They have included Optical Mouse & in Quotation and i also have paid the same money as per my quotation, & i have purchased it. So please check it once again & if possible please talk with dealer about this issue. I already mentioned quotation number.
Thanks
From: India_Care_CON <[protected]@dell.com>
To: Jayeshbhai <khushbu.[protected]@yahoo.com>
Sent: Wed, 16 December, 2009 10:41:16 AM
Subject: Re: MWD (KMM9069727I23241L0KM)
Dear Jayeshbhai Patel,
Thank you for contacting Dell Customer Care
We apologize for the inconvenience and as per the order details the mouse was never included in the order hence request to please contact the dealer for further assistance
Warm regards,
SS
Dell India Customer Care
Original Message Follows:
[protected]----
Missing, Wrong, Damage or Lost request detail:
Country/Region: India
Segment: dhs
FirstName: Jayeshbhai
LastName: Patel
Email Address: khushbu.[protected]@yahoo.com
Phone: [protected]
STG/Order Number: 0443481
Brief Explanation: Dear Sir/Ma’am,
I, Mr. Jayeshbhai Patel have purchased a laptop from your company i.e. DELL™ Ispiron 1545 Laptop (S541004IN8). I also have ordered an OPTICAL MOUSE of DELL but I had not get it yet from your company as I have informed to Dell, Banglore and also to my dealer Tapan Mehta & [censored]al Shah, c/o.. DELL SIS CROMA, Himalaya Mall, Ahmadabad. There isn’t any response from CROMA, Ahmadabad or DELL, Banglore though I informed both. They offered me to give a McAfee Security Centre for 1.5years in place of MOUSE, I refused it and ask them for mouse but they do neither have sent it to me yet nor informed me anything. I already have paid for it. Please do the needful. The required details are as below:
Invoice No.: 00349698
Invoice date: 12/11/2009 Due Date: 23/11/2009
Billing Address: Darwaja ni khadki, Infront: Swaminarayan Temple, Uvarsad, Gandhinagar, Gujarat.-382422.
Shipping Address: ---As Above---
Cust PO:[protected]
Order No.: 0443481
Payment: By Cash 850/- + Cash (D.D.) 39675/-
Quotation No.: IRSO3000886
Sales Person: Bhat Vishwas
Import Dept. SI. No.. Of Pradeep Cargo Services Pvt. Ltd., Chennai (Bill For Home Consumption): 862086
I expect a lot from you, Please do the needful as I don’t want any other choice in spite of an OPTICAL MOUSE.
Please do reply as soon as possible on this same e-mail address.
Or also on my contact No.[protected].
Thanks,
Jayesh Patel
This request was submitted from Dell's Support site on[protected]:43:29
Please do the needful.
Thanks
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Dell Trade; Inspiron Trade; 15 Laptop — Non Delivery of Laptop
Dear Friends,I have ordered a Dell™ Inspiron™ 15 Laptop on March 25th, 2009 from Dell India. I was informed that it will be delivered on 30th March, 2009. Naturally I was very happy that I am getting a new laptop.
The Delivery was sent to Blue Dart courier service. They have misplaced it and on April 1st, 2009, they have confirmed that they could not trace it and will be unable to deliver it.
Next, I called the Dell customer service. On April 2nd, they have created a Care case no and informed me that they will deliver the laptop. Every day I was calling them and trying to find out what is the status of my laptop and every day I am receiving the reply that logistics department have not sent an e-mail to them.
Yesterday, i.e April 14th, 2009, I was informed that my laptop will be delivered on 20th of April. Today again I called them and asked about the status of my Laptop.
To my utter shock, I was informed that they have not received any update from logistics department. This same reply is been given to me from the last fifteen days.
I have invested or paid money, time and patience. This is a private company using e-mail and the last fifteen days they have not received an e-mail regarding my delivery of laptop from logistic department.
In India, to get a particular work done from Government Office, if bribe is paid, it will get surely done.
But in Dell India, it does not seem to happen.
Please suggest or advice how to force, convince Dell India to deliver my Laptop as early as possible.
Regards
Sridhar Reddy