[Resolved]  Dell Vostro 1440 — Warranty

Address:

Pauri Garhwal, Uttarakhand

I had bought a Dell laptop ( Model :- Dell vastro 1440 ) march 2012. I got a warranty on the purchased laptop for 1 year. Recently after 2 months I started having problem with the speakers. Problem in the sense that the right speaker was working and the speaker on the left was not working. For the problem I talked to the Dell care. I had a talk with Mr. Dhawan and was told that as you were using some software which might have damaged your speaker and at that condition they are not going to change the same free of cost.
Then I argued to them that first of all there is no as such recommendation in your site or was told by your retailer about the do’s and don’ts o[censored]sing software as to such you will use this software and you will not use that software. Than after much arguing when I asked for his employ id as I want to lodge a complaint, then he told to talk to his manager and forwarded the call to his manager Mr. Nevielle.
I had a long discussion with Mr. Nevielle but the matter remained the same. He was also on the same point as that you used some software which damaged your speakers. Whatever so after a long discussion I realized that as I been cheated and trapped after purchasing. Then I agreed to the terms and said that I am ready to pay. SO in reply they send me a quotation of what I need to pay for the replacement of the speakers including service charge. The amount came to be Rs. 450/- only. I did the payment. Then they asked for the address. I verified the same. Then they called me up and told that we cannot courier it to your address as we need a transit form to transfer. They are right at their condition. But the thing I asked them that why you didn’t mention these conditions in the quotation send by you. May it be that after seeing your quotation and such transit form I would have not made the payment as I am in such a area that for the only form I had to make a whole day harassment and better I would have opted for buying external speakers.
When I said that I will be unable to provide the form and asked for some optional solution they told me to give someone’s address residing other than Uttarakhand where I am currently residing so that they can courier it to the address provided by me. Then the concerned person whose address I will be providing will courier it to me.. then I said that when the concerned person can courier me why not they. And more over I will not be bear the amount incurred in courier. During my argument I was told that the service engg. will visit place where I am residing and change the parts. When the service engg. is to visit my place than why all these transit form and courier and all.
I asked them to refund me my payment with a written document that due to unavailability of transit form from the customer we are not able to courier it. They straight away denied me telling me that there no other option other than giving the transit form.
Now I am feeling totally cheated on purchasing of Dell. So please see towards my problem of replacement of speakers.
My point is that why should I spend a penny when I have got a warranty and there is no such recommendation that you use such and such software. So I want to get it done free of cost and want my money to be refunded…

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