[Resolved]  Dell / Dell (Tm) Inspiron (Tm) 535s Desktop — Delay in delivery

This is utmost unfortunate to write here about the Experience I had and still going through given by the DELL Service and support .

I Booked “Dell(TM) Inspiron(TM) 535s Desktop” on 2nd of July through phone payment done by credit card , with Mr. “Jatin Ahuja” Inside Sales Account Manager Dell India Pvt. Ltd. Gurgaon, India.
It was supposed to be delivered in “ 1-2 weeks “ as told by “ Mr. Jatin “ but got delayed , reason provided by “Mr. Jatin ” is some parts are out of stock , System got delivered after 22nd July ( “ More than Two weeks “) .

After that by the procedure dell people follow ,their Engineer came for the installation and discovered that there is some fault in the system and cannot be installed ,
He raised the issue by saying that lot of Items got defect and needs to be replaced (SMPS Box , Mother Board , Connection Issue ). : UNACCEPTABLE

After this I raised the issue by dropping mail to “[protected]@cms.com “ providing all details , In response to my mail got a call from “ Mr. S.Nadeem Alam “ promising me that he will be calling me in few minutes with the status of the issue . but I received no calls from any one from DELL , May be he is too busy or Customer value is no more important if money is already received , Even no person from sales/service department is calling and telling the status

Then again they raised another request for new system , new request received at dell on 17th sep 2009 , i mail from their customer site to ask for any compensation , but they refuse saying that they have no compensation policy irrespective of whtever they do or whtever customer is suffering .

Some parts of System are there and still packed and dead bacause there is no CPU delivered yet , because of the delay and Unprofessional response from DELL services/Sales department the purpose of buying the system is already gone in trash. Being a person from IT background and working in service sector we always value our customer on prior basis , but this is the worst service management I have ever seen in my Entire professional and personal life. I need to know whom should be held responsible for the lose I suffered and still going through it .