[Resolved]  Dhanunjaya Travels — ABHIBUS/DHANUNJAYA TRAVELS A BIG FRAUD

Address:

Pune, Maharashtra

I have booked a AC Semi Sleeper bus ticket for my brother (Arjun R) from Pune to Hyderabad in Dhanunjaya Travels through AbhiBus.com (since there is 100 rupees off on every ticket).
Timing and Date: 7:30 PM and 10/03/2013.
Location to get the bus: Wakad, Hinjewadi Bridge near Police chowki.

I reached the location 5 mins before time (7:25 PM) and called to AbhiBus customer care and he provided me the Driver number.
Then I called the Driver, asked about the bus that when it is going to reach near the bridge and he said that it will be reaching after 15 minutes.
Later I called him around 7:45PM and he said that the bus is about to reach the location.
Again I called him around 8:00 PM and he ignored my call 2 times and later he cut my call.
At last he lifted my call around 8:50 PM and he said that someone is sitting in my booked seat (G4) to whom he assumed me.
I asked him that you don't verify ticket for people before they enter the bus? and from which route the bus was taken?
He replied that he will verify the person who is sitting in my seat and let me know but later I didn't receive any call from him.
So I myself called the driver and he said that the person was fraud and has now left the bus.
Then the driver was not ready to accept his mistake and said that how can he check everyone's ticket and he started scolding me that I should be on time at location to catch the bus.
Later I called AbhiBus customer care, he said that he will find out the problem and he will let me know after 10 mins but no call from customer care later.
I called the Driver and I said that I need my ticket money refunded or else book me a ticket for next day otherwise I file a complaint.
He said that he will book me a ticket for next day and he will be sending ticket on my number in the next day morning (11/03/2013).
This is the complaint I am filing on 10/03/2013 night since I don't want to take risk.

At the end, I need my ticket money refunded or next day ticket since I am no where wrong.

My number: [protected] (Rohan R)
My brother number: [protected] (Arjun R)
Bus Driver number: [protected]
Abhi Bus customer care:[protected]
AbhiBus.com ticket ID: ABRS2163239
Ticket date: 10/03/2013 7:30 PM
Ticket cost: 700 (100 off on AbhiBus)

My Assumption: I guess they do fraud on weekends since they can sell tickets in black for making good money.