[Resolved]  Dna News Paper — Blocking of coupons for subscription for 2 years

Address:

Mumbai City, Maharashtra

Respected Sir/Madam,

I am a Subscriber of DNA news paper residing at borivali Mumbai .I paid the subscription of Rs 299 for 2 years. My Subscriber coupon no is B.No. 5518578 .This is the 2nd Year going on and the vendor has stoped the paper due to non payment from DNA to vendor from March 2013 to Aug 2013 agianst the subscription coupons. The vendor is demanding the money from me for the said period as he is not received the payment from DNA from march 2013 till date. I have approched the help desk and the area manager of DNA borivali branch , the representative gives lot of excuses that he will do the needful and hangs up till I give the second call every now and then. He says that the coupons are blocked and asked for what reason the coupons were blocked then they gives various excuses. I checked from my bank whether the problem was from my end, but the I confirmed that there is not a problem as the payment is already released to DNA from my account against the cheque payment for which I had a proof. I am a common working person who leaves house at 8 am and back at 8pm. I dont have an enough time to spent on small issues which DNA and there representaives has made complicated in the term " BLOCKED". When asked what's is this block then they are not able to answer and gives uneven nonsense answers. This is going on from 2 months and i am just talerating it . I once visited their office and met one of the representative. He assured not to bother, the block will be removed and the payment to the vendor will be given against my subscription coupon. but till date no payment is received and my paper is stoped. This has happened with lot of customers and people get irritated but do not know how to deal with DNA. So kindly look in the matter as it is alway a demand from vendor that i should clear his payment in cash.