DoCoMo — "Wgwtollfree" service is activated without my intervention

Address:

West Godavari, Andhra Pradesh

Hi,


I am using docomo. [protected]. I have received one message on 30-nov-2012 at 22;13PM that "WGWTOLLFREE" service is activated on my mobile.


Why ? and how ? this service is activated without my confirmation/intervention?


Against this i immediate call on mentioned no. 155223 and deactivated this service on 30-nov-2012pm and waiting the refund of my deducted amount Rs. 30.


yesterday 1-dec-2012 when i call customer care (121) for the refund, they says this payment will not refundable... even customer care don't now what is "WGWTOLLFREE" service and neither this service is use for me.


I am really shocked first without any confirmation this service have activated and when i deactivate this service at the same time so why my amount is not refundable. I need the clarification against this issue.


I want compnay look at this issue immediately and deactivate the "wgwtollfree" service for the future and refund my money ASAP.


Thanks
m sirisha