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Tata DoCoMo Customer Care

Tata Teleservices Ltd

No.1364, Avinashi Road, Peelamedu
Coimbatore
Coimbatore District
Tamil Nadu
India - 641002

Customer Care Phone Numbers and Contacts

Phone:+91 422 646 2966
 
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Tata DoCoMo Complaints & Reviews

Tata DoCoMo - Insanely low speed but charges full tariff

User
 Vineet Bhuwania on May 29, 2015
I suppose companies charge for products/services provided. Tata DoCoMo charges its customers for both speed of connectivity and data. If it doesn't provide anything close to the promised speed, how can it claim full tariffs? Curiously, I noticed similar complaints and similar responses (that yours is a high usage area but there is no network upgradation planned) from other users on websites where harried customers vent their ire. So, is reduction of speed a conscious business strategy for Tata DoCoMo? If so, this would also explain why its MD is so conspicuously silent on the issue. Written numerous...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Pathetic Network and No Resolution Time

User
 mohitkrpuri on May 29, 2015
Below is the complaint i raised to Photon including their nodal officers =================================================== Token No : M22995030 With time and considering the Brand Tata Photon has built over the years, one expect it to be a responsible organization. However things are getting worse day by day and only focus is on increasing devices sale. This time my Photon No is 9212746799. For last 2 months my internet speed on any day isn't more than 512 kbps (max) while the device taken is for 7.1 MBPS. Infact the speed is so worse that you have to wait for results even for simple...
Complaint comments Read comments Complaint category Broadband

Tata DoCoMo - Wrong Data Deduction

User
 esetyu on May 29, 2015
Hi, I am using Tata Photon no (9213441481), today i received a message regarding my data deduction of 110 MB which i haven't done, actually i even didn't open my laptop that day.This is quite frequent thing, Kindly look into this Regards, Vikas Sharma...
Complaint comments Read comments [1] Complaint category Broadband

Tata DoCoMo - poor network speed

User
 issar on May 29, 2015
for last two months network speed is very very very poor. customer care reply is -heavy usage area no time limit when issue will be resolved disconnect if you want, we cannot resolve and don't know how many years it will take to resolve .this behaviour is a very big black mark on TATA surname. mr.romendra issar photon no: 9211724082...
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - slow speed issue from about a month

User
 mufaddal dhamangamwala on May 29, 2015
dear sir, My photon no. is 9230047732 . my residence is at 25b/1 rafi ahmed kidwai road kolkata -16 . From past one month i am facing low speed issue in my locality. i tried calling customer care but they say sorry we cannot help you because the area where you are using this device is under high utilized . So sir i request you to kindly look into the matter and resolve this issue right away because i am unable to use net form about a month . I tried speaking to Mr AASHISH head executive but he was unable to resolve my problem . Hope you will resolve this and take this matter on priority basis....
Complaint comments Read comments [1] Complaint category Broadband

Tata DoCoMo - Offer 185 = 2 GB 30 days validity but i got only 1 gb.

User
 Ramzan Raza on May 28, 2015
Everytime when i call or sms one msg displays TATA DOCOMO Rs127 = 1GB, 30 Days OR Rs 185 = 2GB, 30 Days. Special Recharge Now. today i recharged for Rs 185 and i got only 1 GB data in my account. When i called to customer care they disconnected my call saying that we dont have offer like that. I hope you will solve my problem soon. Thank you...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - GSM mobile blocked without any reason

User
 Prakash Thakre on May 28, 2015
1. My Mobile no. 8149794787 has been changed to reliance CDMA from Tata Docomo before two months. 2. Now Tata Docomo has blocked my other GSM mobile no. 8006119990 with any notice. 3. Customer care & other supports are not responding. My remaining balance & other internet services are blocked without any reason....
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - Wrong unbilled amount on postpaid connection

User
 sumit89 on May 27, 2015
I am using 7278461446, 199/- plan of TATA DOCOMO. In last month April 2015 I have changed my prepaid connection to postpaid. In 27th May I got my 1st postpaid bill by sms. It was Rs 239. I have paid this bill after getting the message as soon as possible in afternoon of that day. But after few minutes when I was check my unbilled amount I was shocked because it was shows Rs 590.92. But I have not used such amount. I called to the customer care twice but they did not provide me the details of it. I was worried. Then I go to the nearest Tata Docomo centre and told them the matter. But they also not...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Sim Card availability

User
 Ronak purpella on May 27, 2015
Hello, I'm using Docomo Sim since last 3 years and i need a nano sim card and i'm requesting calling to customer care from last 45 days & i have no other option else to port to other service provider. im just looking forward for nano sim and not for any offers or anything if your feel cannot serve ill port to other service provider, hope is will be taken into consideration and resolved at the earliest. Regards Jitendra +91-8050107199...
Complaint comments Read comments [1] Complaint category Other

Tata DoCoMo - Steal Money from consumer by making false committments

User
 rittvikag on May 27, 2015
Series of complaints are enumerated below: 1. Rs. 850/- was charged at the point of conversion of from prepaid to postpaid. I was told by your executive that it will be refunded after 3 months and adjusted in the bill. But, now customer care tells me that only Rs. 500/- is refundable and that too at the time of closing the number. Also refused to tell me the name of the executive who initiated my connection. Does TATA DOCOMO as a company steal money from the customers by making false committments? I want my money(Rs.850) back, please tell me how? 2. For the month of April'15, my due date...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - No assistance from customer

User
 Nikitacp1 on May 27, 2015
My TataDoCoMo prepaid number is 8553283135!!!My call rates are been increased without any reasons even though my call rate offer is 30/ps from nearly 1 month I'm suffering problem due to this and I'm not getting any solution to this problem...I had ported my network due to this main reason but I got a call from customer care that we will reduce call rates but there was no decrease in my call rates!! Plz look into my complaint and do necessary changes orelse just say to port to other network. I'm tired of TataDoCoMo network!!!The worst network I had ever used....
Complaint comments Read comments [2] Complaint category Unauthorized charges

Tata DoCoMo - received bill without using tata Photon

User
 suraj Marathe on May 27, 2015
Dear Sir, This is to inform you that I have handed over Tata photon to the retailer on 25.04.2015 I have informed to the customer care for disconnection no. 471844663 and last 30 days I have not used tata docomo photon and still i have received a bill of Rs. 94. Also to inform you that I have paid Rs. 74 towards usage for April month. This is not right please do the needful for waiving of this bill amount my TATA Docomo no. is 9225982596 account Number 990431824 Suraj Marathe...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Photon max Network Coverage Issue (with Photon Max)

User
 SUNILSAHANI on May 27, 2015
I am not getting proper coverage at my Location. Add: 587 Kokan wel. soc., Shri krishna nagar, Filmcity rd, Goregaon East, Mumbai-400065 Lat. Long: 19.168314, 72.876944 (approx.) Please look in to the network issue at above location, as i don't want to switch to other networks....
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - 3g network issues

User
 ellur on May 26, 2015
I am using DoCoMo since a year but when u converted it into 3g service the network is poor and im charged for 3g data but im getting 2g only that is too poor ive called customer service many times but my call is terminated every time I think it is a fake company worst customer care services......
Complaint comments Read comments [1] Complaint category Internet Services

DoCoMo - NOT REFUND MY BALANCE

User
 RJNKNT on May 26, 2015
SIR MY SELF BINDOO KUMARI I HAD RICHARGED DOCOMO NUMBER 8175907916 WITH RS 123 AT 25/JAN/2015 AT THREE TIME BUT COULD NOT RICHARGE ON MY NUMBER AND CUT MY BALANCE IN SBI BANK 123*3=369 PLEASE REFUND MY BALANCE POS DETAILS 25-Jan-2015 (25-Jan-2015) POS PRCH POS 502518037155 FreeCharge MUMBA 123.00 25-Jan-2015 (25-Jan-2015) POS PRCH POS 502518037961 FreeCharge MUMBA 123.00 25-Jan-2015 (25-Jan-2015) POS PRCH POS 502518039299 FreeCharge MUMBA 123.00 ATM DETAIL 4591500235691736...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Slow Internet Speed

User
 pankajnnp on May 26, 2015
I am Postpaid customer of tata Docomo photan no. 9212043844 last 4 years but since last 10 months tata Docomo networks signals are so weak and internet speed is very poor in Delta II Greater Noida U.P. Tata Docomo executive advice to convert 2G to 3G photan max and your problem poor network and slow speed solve and i have extra paid 2000 rupees and purchase new 3G Tata Docomo dongle. And again same problem faced last 40 days. And tatadocomo executive to not solve my problem and my complaint is closed. 1- Complaint No. 474086441 Date-24 April 2015 2- Complaint No. 482320515 Date- 25 May 2015 3-Interection...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Not able to connect to photon plus

User
 sksksanjay1 on May 25, 2015
Hi Tata Photon Team, I have a tata Photon Wifi device, which i purchased a month ago. I have a 5 GB day + 5 GB night plan. Since last 20 days i was able to connect to tata photon plus(high speed), after that my day data got fully consumed but the night data was still within 5 GB but since then I am not able to connect to Photon plus(high speed) even during the night time(Note:- I am able to connect to photon whiz at that time). I called the customer care, they replied that their is a speed constraint at mayur vihar Delhi due to congestion/ high load. They are saying that they dont have the...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - MAJOR NETWORK ISSUE FRAUD COMPANY TATA PHOTON

User
 kprnmk on May 25, 2015
We have brought Tata photon wifi data card Number: 9278008236 We have brought this device last year July 14, since than we are facing issue of speed network. But major issue we started facing from feb then we officially file complaint. As per company executives statements major maintenance work happening in our area so because of this we are facing network issue.Also few of the executives told us that our area doesn't support this network than how can a company sell the product which doesn't come under network area? During my arguments to executive he is been advice us to use this network in...
Complaint comments Read comments [1] Complaint category Broadband

Tata DoCoMo - regarding non-crediting the extra talk time and non-availability of complaints registering No.198.

User
 chinarika on May 25, 2015
This to inform you that as per your assurance given through your service message dated 23.5.2015 i got recharged for Rs.25 on the same day at 6.30Pm. But, as per your your assurance I have not got extra talk time of Rs.25/- in addition to the regular talk time of Rs.25/- even after lapse of 48 hours as notified by you. in this regard even though i have tried to dial you customer care number 121 as well as the complaint registering number 198 the same were not responding except the recorded messages being posted. since from two days i could not contact your customer care executives on line. more...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - without Using Service - to ask me paid rent and other bill

User
 sridhar.j on May 25, 2015
Dear Sir, REF:NO: tn/03/05-05-2015/920519683 Del No: 9240010109 Sub: I Purchased Tata Docomo Wifi Device as post paid conection Cost of Rs2000/- first Months Bill i Paided Hereafter i inform your customer service my device not working and very low signal strength then i did used tata docomo device, I purchased new wi fi from mts it working very fast and ok. But, From your side every week i reacived call from customer service regards bill and techincal problem we will send person direct to your house no one come and call. For bill everyday new person call me about bill then explan my problem...
Complaint comments Read comments [1] Complaint category Telecommunications

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