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Tata DoCoMo Customer Care

Tata Teleservices Ltd

No.1364, Avinashi Road, Peelamedu
Coimbatore
Coimbatore District
Tamil Nadu
India - 641002

Customer Care Phone Numbers and Contacts

Phone:+91 422 646 2966
 
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Tata DoCoMo Complaints & Reviews

Tata DoCoMo - Tata Photon Max Wifi not activated

User
 Harikrishnan Sreenath on Jul 22, 2014
I have purchased a Tata Docomo Photon Max WiFi from Tata Docomo Online Shop (shop.tatadocomo.com) on 11-7-2014. *MY INVOICE # :EC0110026135* I received the device on the 14th as prompted. I have been trying to get my Photon activated ever since then. Its a sad state where you have to spend 1 hour min each day to talk to the customer care to have this activated. It took me a couple of calls to get the cutomer care number where i can talk to the executive to speak my problem. As i have not received any messages from Tata Docomo, i couldnt connect to the activation service where it asks to enter...
Complaint comments Read comments Complaint category Internet Services

Tata DoCoMo - Threatening call from a tata docomo number of tamilnadu circle

User
 Jayatra Cs on Jul 22, 2014
Here I am due to an unwanted call disturbing me from last 2 days. Even they threaten me over the phone using slang. I want to make an complaint against that number and want to stop them. I also make an complaints to local police station also. The disturbing number is of TATA DOCOMO from Tamilnadu circle and the number is 7845439170. Waiting for a quick and positive response....
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - neigther cancelling my post paid connection nor migrating to prepaid even request is made

User
 BSwapna on Jul 22, 2014
from 1 month i have been asking for migration of my post paid connection to prepaid and requested for the same but the tata docomo people closed my request without notifying me and not migrating my sim instead they started generating bills. then After paying off the bills when i asked for cancellation of number they say the migration request is open. Now they are neither taking my cancellation request nor migrating post paid to prepaid. Every day i am calling customer care and they are telling different reasons and without usage they are generating bills. I think the intention is not...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Deducting from main balance though data balance available

User
 Baranitharan on Jul 22, 2014
On 19th july, i was browsing, balance was 360Rs, and it had 111 MB data balance, 20th morning i saw the balance it was 9.62 rs, later i asked the customer care, they told all https:// websites are chargeable and http:// are not chargeable, but i told that i was using this plan many times it didnt happen, and next for checking purpose i opened google homepage, balance went to 0.62 rs., that means for opening google, 9rs deducted means, no use of using docomo...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Broad Band 920049365 Closure due to non functioning

User
 Vmuthiah on Jul 21, 2014
Dear Sir/Madam, I have taken broad band connection from Tata Docoma last week of April 2014 and it was not functioning since begging due to lack of infrastructure from their end. Hence decided to cancel and close account immediately. I also sent a mail to them after talking with their customer care number and I got the below acknowledgement. But till now they didn't cancel/close my account and asking me to Pay the Bill till date (22nd July) and kept on asking through different vendor (Chennai Telelinks). I am very much frustrated and talked so many times to their customer care and two weeks...
Complaint comments Read comments [1] Complaint category Broadband

Tata DoCoMo - payment reminder

User
 ramseshanth on Jul 21, 2014
i have taken a CUG connection for my office use around 10 connections, you know my billing date is 7th and the due date is 24th every month, but from 18 onwards you will be receiving e-mail, msg and phone call to every conncetion of you CUG its really disgusting, i have called to their customer care they told and wont be receive mails and messages but its been continuing for over a year,...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - internet speed is very slow

User
 CHITTARANJANSWAIN on Jul 21, 2014
Dear Sir My number is 8093489183. The internet speed is very good for me ie 20kbps but now it is below 5kbps since 4 months. I call customer care but the customer care exe. told me that it will be solved within 1-2 days.But it is not solved.So please solve the problem as soon as possible for which it is easier to browse the internet for me. Thanks Mob. no- 9438783393 mail id- chittaranjanswain73@gmail.com...
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - Docomo Cheated me on Wifi Max and UL phone Connection

User
 syed.rahim on Jul 20, 2014
Hi, This is Rahim I bought a Tata Docomo Wifi from Docomo store at Thippasandra and simultaneously checked for a UL plan for a phone connection bcoz i have been shuttling btwn cities i wanted sum connection where i get unlimited calls and messages + 2GB 3G data post 2 GB its Unlimited 2G data, i clarified it with Disney Philip (sales person who sold me ths connection) 4-5 times before i confirmed to buy this connection he said be rest assured about the plan, also the reason why i bought tata wifi was tht i wanted to buy a 3G connection with wifi for my IPad and since i travel a lot i didnt...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Misleading information, can be classified as cheating

User
 Milu Kunki on Jul 20, 2014
I had an outstanding balance of around 2400(Account - 9242709154) which was supposed to get transferred after I do a valid recharge before the expired date. I did a recharge of 50 rs which as per the site says is a valid recharge(Attached is the screen shot), however the customer care says that its not a valid recharge and says it is not mandatory for the organization to provide complete information online....
Complaint comments Read comments [1] Complaint category Broadband

Tata DoCoMo - online recharge was not done successfully but money was debited from my account

User
 katukuri on Jul 20, 2014
Hello Sir/Madam, I have recharged my photon(9290200288) online dated on 28th March 2014 at 3 A.M through Doco mo Website with an amount of Rs 750/-(3 GB Unlimited).My amount is debited from my account but my photon was not recharged.Same day at 8 A.M I given complaint to customer care.They told me that the problem will be resolved with in 2 to 3 working days and I can recharge my photon again.So I recharged my photon again through Tatadocomo outlet to continue my work. From 29th March I am making calls to customer care everyday, but they not responding properly .Daily they are saying your problem...
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - deduction of my main balance

User
 balarammohapatra on Jul 20, 2014
Yessterday, at 4.32 pM, i use internet for facebook and wats up at tnat time.and That time my internet balance was 91 mb.and for that use of internet 46 rs deducted from my Main balance account.i also complained about this problem to custemer care excutive, But they have not any respoNce, i Am very disAppOiNted, as a regular custemer of tata docomo, i expect you help me, And this proBlems is happening maximum times and our conversation witH CusTemer caRe ExCuTiVe is very bad responce.I am very disappointed due to that, please return my balance as soon as poSsiblE, aNd see That problem not happening...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Charging False bill after disconnecting the connection and intimidation - Account number 982946915

User
 harendrasingh1986@gmail.com on Jul 19, 2014
After paying the final settlement amount still I am getting calls for collection from 8862050728. The lady was trying to intimidate me and her tone was very harsh, she was illiterate. I already talked to Tata Docomo's Advocate deshmukh on number +912065000284 and after discussion she told me to pay the bill till januray which is the legitimate amount and she will close the issue. We payed the amount and details are given below. Transaction Reference number: MCMP3380336724 Transaction date: 12/06/2014 Amount: 1567 Account number: 982946915 Till now I have got so many harsh calls from TATA...
Complaint comments Read comments [2] Complaint category Broadband

Tata DoCoMo - Deducting my main balance

User
 chaudharyperveen7 on Jul 19, 2014
first time i have activated Net plan and start browsing, when my net balance is over they didn't inform me and start deduction form my main balance, then i make complain but didn't get any respond, but this time i have 2 MB balance remaining in my Net Balance then also they deducted from my main balance, atleast they have to inform that your net balance is over and for further browsing we are going to charge from your main balance...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - continue missed call and msg

User
 hi.Shubha on Jul 19, 2014
sir, this is my number 7418977343 am getting continue missed called disturbance and messages from this number. Many times i gave the warning to that person I don't know whether it is girl or boy . Please help me I wants the details of this threw only on my mail id shubha.nagappan@gmail.com because my dad using this number. Kindly please help me sir. Thank you...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Activation of services

User
 milit81 on Jul 18, 2014
Hello, I purchased Tata Photon Max Wi-fi connection from Tata Docomo shop online on 8th July 2014. I received the device on Saturday i.e. 12th July 2014 and also submitted all the required documents to the representative who delivered the device. I waited till tuesday (15th July) for my device activation as suggested by the rep but no one even bothered to call me or activate my device. Since then i've called Customer Care on 18002081100 and they've done nothing but given empty promises and excuses. Since my connection is not activated, I don't have any docomo phone number for my new connection....
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - No service given by the tata docomo store

User
 akash2709 on Jul 18, 2014
I have been to tata docomo store east which is at matunga east. (kingcircle). I wanted to convert my postpaid connection into prepaid. .but they not ready to do it.they are like you should visit another store. why should I go to another store if matunga Is near me. and the staff over don't have sense. When I went. They told me to wait for 10 mins. bad and worst service by tata docomo....
Complaint comments Read comments [3] Complaint category Telecommunications

Tata DoCoMo - Delay in Photon Activation

User
 siben_nayak on Jul 18, 2014
I had taken a new Photon Max Wifi connection on Wednesday 16 July 2014. Till now I have not received the confirmation message needed to activate my device. If this is how its going to work then I would rather return the device and get a refund. Please do something soon. I am a Tata employee myself and its disgusting to see such behaviour....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Continued Billing even after discontinuance of services

User
 prodyutb on Jul 18, 2014
My Account No. is 983461680 and Connection No. 9220031910. I had activated a plan of 950Rs. which is a postpaid account and have used its services till February 2014. Since I was shifting to Chennai on a professional assignment I had requested the Customer service at least 4-5 times to deactivate and close the account. I paid my dues of Rs.2472 on 28th February by Cheque No.710474 drawn on SBI, Chennai hoping that they would close my account finally. To my utter shock and disbelief, they kept on generating my bills even though the usage was 0 ( nil ). I told the Customer Service guys following up...
Complaint comments Read comments [1] Complaint category Broadband

Tata DoCoMo Broadband - Bad and Pathetic Service By Tata

User
 Abhinay Singh1 on Jul 18, 2014
Respected sir, I, Abhinay Singh, building no 9/104, Mhada complex, Ekta nagar, Kandivali west, Mumbai, has applied for internet(2mbps) and phone line connection ( broad band) through Tata Docomo broadband agent Manoj Dube( +919930209249, +917208229138). I paid him Rs 1422/- in cash on 08/07/2014 as connection charges and the account no 989953751 and CAF number 6712684 is generated on 14/07/2014 and i took leave from office for connection but the engineer did not come to set the connection . Then I contact Mr. Manoj Dube (9324376879) and Rajesh Kumar ( rajeshkumar.sahoo@tatatel.co.in, 9223519401)...
Complaint comments Read comments [3] Complaint category Broadband

Tata DoCoMo - Looting Money !!

User
 Preeth Kala on Jul 17, 2014
Some customer person called last month saying that he would change my plan from 199 plan to 350 plan for my betterment. I asked him how can I change because it was already around 17-20 June and any change in plan had to be made before. I told alright and then started using net pack for the entire month. But then only on 15th July did I get a msg that plan has been changed.Because of your customer care persons I have around 500 Rs in my bill which was charged for net (Which I would have not used if I had known there was no change of plan). Even after repeated questions, the customer care person...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

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