Tata DoCoMo Customer Care
Tata Sons Ltd.
Satisfactory rating: 20%
Submit a Complaint
6773
COMPLAINTS

Tata DoCoMo Customer Care

Tata Sons Ltd.

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Address
2 A, Old Ishwar Nagar, Main Mathura Road
New Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts


Additional info
Feedback Form

Andhra Pradesh

Gyan Peeth, Hardware Park, Plot No: 1 To 5, (Survey No: 1/1), Imarath Kancha, Raviryal Village, Maheshwaram Mandalam, Ranga Reddy Dist., Hyderabad, Andhra Pradesh – 500005
Tel: +91 84 1466 1010
Fax: +91 84 1466 3339

Gujarat
Tata Docomo, 4th Floor, Gujarat Bhavan, Opp. MJ Liberary Ellisbridge, Ahmedabad, Gujarat - 380006
Tel: +91 79 6655 8888
Fax: +91 90 3300 2273

Haryana
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Himachal Pradesh
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Karnataka
Tata Teleservices Ltd., Tata Docomo, A Block, 2nd Floor, Silicon Terraces, 30, Hosur Main Road, Koramangala, Bangalore - 560095
Tel: +91 80 6668 0000
Fax: +91 90 3600 2273

Kerala
Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi - 682025
Tel: +91 48 4666 0500
Fax: +91 90 3700 2273

Kolkata
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Madhya Pradesh
Tata Teleservices Limited, Plot No 1, 2, 3 Kwality Globus, Permalli Wallace Compound Opp. RBI, Hoshangabad Road Bhopal - 462011
Tel: +91 75 5666 0609
Fax: +91 75 5666 0444

Mumbai
Tata Teleservices Maharastra Limited, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400613
Tel: +91 22 6661 5111
Fax: +91 22 6791 7777

Orissa
Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur, Bhubaneswar - 751023
Tel: +91 67 4655 0200, +91 67 4655 0167
Fax: +91 67 4655 0248

Punjab
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Rajasthan
Tata Teleservices Limited, The Guman-1, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tel: +91 14 1655 0101
Fax: +91 77 3700 2273

Maharashtra
Tata Teleservices (Mah) Ltd, 3Rd Floor, The Metropole Building, Next To Inox, Bund Garden Road, Pune - 411001
Tel: +91 90 2901 2524
Fax: +91 22 6791 7777

Rowb
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Tamil Nadu
Tata Teleservices Limited, 13th Floor, Prince Info City-II, No. 283 & 284, Rajiv Gandhi Salai, Kandhanchavadi, Chennai - 600096
Tel: +91 44 6666 2000
Fax: +91 90 4300 2273

Uttar Pradesh
East Tata Docomo, 2md Floor, K's Trident, 10, Rana Pratap Marg, Lucknow - 226001
Tel: +91 52 2655 0003
Fax: +91 90 4400 2273

Uttar Pradesh
West Tata Teleservices Ltd., 501 Mangal Pandey Nagar, Main University Road, Meerut - 250001
Tel: +91 12 1654 0008
Fax: +91 12 1660 5502

Bihar & Jharkhand
Tata Docomo, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna - 800001
Tel: +91 65 7669 9716
Fax: +91 90 3100 2273

View More Information...

Submit a Complaint
Satisfactory Rating
20%
Complaints
6773
Responses
5149
Resolved
108
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tata DoCoMo related photos (548)

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Tata DoCoMo Customer Care related pictures (548)

Tata DoCoMo Complaints & Reviews

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Tata Docomo — No signal coverage | tickets are closed without resolution

 imrannk on May 5, 2016
I had raised tickets related to Network issue in a particular area. It is been closed with out the resolution and it is repeated for the third time. SR reference: SR 534880443/SR 535482165.

I get call from the technical team stating " I have done maximum tuning and cannot do anything apart from this" and closes the ticket.

I understand that there is some technical issue in this area, give a time line and try to resolve it, rather than escaping from the problem by just closing the tickets. It doesn't sounds good for a brand like TATA....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Lost sim card

 arulcse90 on May 5, 2016
I lost my phone last week, So I had submitted a request to block my sim card and the requet ID id IMSI0966502314. The representative promised me that the sim card will be blocked in 3 hours, however I just tried today to call my lost number and I don't see its blocked yet. This is insane service by Tata Docomo and this will become a series issue, if something goes wrong. I tried calling customer care twice to know the status, as it was Bangalore number and it dials the Karnataka support center and I am not a native speaker of Kanada. So the support representative asks me to redial the customer care...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Tata Docomo — Tata docomo unnecessary activation of subscription of 5432. Balance become nil soon.

 Srinivasan. R on May 5, 2016
Mobile Number : 8148871588

Recent days when ever I am doing recharge of 100 or 50rupees which will become 0rupees with in a weeks time. Even with out making any calls.

Surprisingly I come to that the unnecessary activation of 54321 SMS services. This is unknowingly get in to activation from my credit. I lost more money in this useless subscription and activation of 54321 SMS service.

Due to this unknowing 54321 subscription all my credit become zero with in short period and feeling more irritated. This troubles me lot facing nil balance during my emergency...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Tata Docomo — Horribly low speed and strange excuse from customer service

 Advik.st on May 3, 2016
My Connection No is 9212510945. I was promised speed above 512 Kbps and National Roaming free. I am using it in Lucknow. I have hardly seen speed above 300 Kbps. and most of the time it is under 80kbps which is lesser than the 2G speed. Whereas, I am paying for a top speed plan. According to customer service, there are location constraints. I don't understand this term at all. I am it within city limits at a distance of 6-7KM from the heart of the city in a locality considered for upper middle class. In spite of multiple complaints there is no end to my suffering. I wish to move to consumer court...
Complaint comments  Read comments [7]Complaint category Telecommunications

Tata Docomo — My number stopped working

 badal garach on May 3, 2016
My name is badal garach . i hve been using tata docomo card for last 4-5 year. my prepaid number is 7405399249. from 2 may morning my sim card stopped working . it shows no network error
on selecting network manually it show tata docomo 2g and 3g but on selecting them it says you cant register on selected network.
regarding my issue i registered a complaint and visited tata docom brand store in shahibaug, ahemdabad . where an employee said that my cards chip is faulty and i have to buy a new sim card and then they will transfer my number and data to that new sim. paid 70 rs for new...
Complaint comments  Read comments [1]Complaint category Telecommunications

Tata Docomo — My services has been stopped, mobile number 9765536767

 Manornajan Jha on May 2, 2016
Dear concern,

I am writing this mail to you by expecting the solution from your side as i tried to everywhere, no one is supporting to me.

Actually my mobile number is 9765536767 and earlier i was customer of vodafone from last one year. One day i got called from some tata docomo agent and they explained very nicely about their plan and i impressed and ported my number to tata docomo on 15.02.2016.

After that one day on 07.04.2016 i received an sms from 1901 number that “your final bill with previous operator is unpaid”. That time my exam was going...
Complaint comments  Read comments [7]Complaint category Mobile Service Providers

Tata Docomo — Postpaid to prepaid [Resolved]

 maheshspec on May 2, 2016
I am using Tata DoCoMo postpaid number 9036090351. I want to change this number to prepaid. I called customer care where i can change the number to prepaid and what the procedure to change number from postpaid to prepaid. the customer care told some procedure and he told to go my nearby address marthahalli when i go there they are telling that we wont change postpaid to prepaid and they are telling to go some other address this is the way you treat the customers and i want the solution or else i will change to another network...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Tata Docomo — Complaining about the negligence of docomo network

 laharig on May 1, 2016
Didn't match to the database. Due to not blocking the sim if the money were deducted by the bank or any important data we lost DoCoMo network is responsible for that. We submitted the relevant proofs sproofmany times then how is it possible to make a single number to two persons? This shows about your care to the customers. Your negligence answers to the customers. Such a embarrassing network....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Tata Docomo — Service disconnected (postpaid docomo)

 vinimani on May 1, 2016
Dear useless service,


This is 2nd time that my sim’s outgoing services has been barred due to your useless staff.


1. I have enquired why was my sim got disconnected then the customer care team has informed that due to my documents or address verification was failed when i called up your customer care they have registered a service request for a re-visit however no one has contacted nor visited yet.

2. Now again the same issue no one had visited here nor called me for the verification process, and again my outgoing services has been...
Complaint comments  Read comments [5]Complaint category Products & Services

Tata Docomo — Excess of bill - tata photon - acc. nmbr 908153453

 Hussain 786 on May 1, 2016
Dear team,

Account number - 908153453
Mobile number - 9008536597
Name - md. Sajid iqbal hussain

Please be informed that i m facing problem in getting the genuine bill from tata photon customer care people. Currently my outstanding bill is around rs 1900/- as per customer care. However the bill should be around 799 or 899.Since i had lost my tata photon during shifting of house in the month of october 2015 at that time my tata photon was already disconnected as i was unable to pay the bill. Though i received bills for november 2015 and december 2015 month...
Complaint comments  Read comments [2]Complaint category Other

Tata Docomo — Tata photon

 t.durgesh08 on Apr 30, 2016
I was using Tata Docomo with account number 917645480. Then I opted to quit it within 2-3 months. Tata Docomo 1st forced me to pay for full year. After I refused, I received a call from Kormangala, Bengaluru branch with someone named NAGARAJU over the call, asking to me to just pay a settlement amount of INR 4000. And he told me that he will send a settlement letter after payment. Afterwards he stopped receiving the call. I did not receive any settlement from Tata Docomo. Then I started getting calls again for full payment for 12 months, whereas I used it barely for 3 months. I filed several complaints...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Tata Docomo GSM — Number disconnected

 sachu9015 on Apr 30, 2016
I am docomo prepaid user. mene dec. 2015 me docomo me port karwaya tha. 25 april 2016 tk bilkul thik chal raha tha. but evening me no. block kr dia co. ne. Costomer care walo ne bola documents submit kar do, activate ho jayega. me next day store pe gaya to unhone kaha "net se downloaded" aadhar card ki photocopy nahi chalegi, dusri id laao. Evening me dusri id leke gaya but tab tak co. ne no. disconnect kar dia or keh re hain 3 mhine se pehle nhi niklega no.
here is disconnected no. 8950432038
aise kese no. 24 hrs se phle hi block se disconnct kr dia gaya? or kya TRAI ne koi rules...
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

DoCoMo — Unexpected first month bill in the name of data usage

 Sanjana_j on Apr 28, 2016
Actually, I was using a Docomo prepaid SIM for almost three years. Two months earlier, I was receiving consistent phone calls from Docomo people, requesting me to convert my SIM to post paid as they have a good scheme that would best suit my call usage. The plan they spoke about was Rs. 299 which had 1000 free calls per month and 200 MB data usage free. Since I was using only Watsapp, I thought it was a good plan.

But, my first month bill came in as a shock. I was charged Rs. 1090. The calls were charged only around Rs. 300 + but the data usage was charged Rs. 750 ...For about 450...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata Docomo — Postpaid connection

 Varun1806 on Apr 27, 2016
I am using a postpaid connection of Tata Docomo. I have a corporate plan of Rs 250. Now withing 4 days my unbilled amount is showing Rs 650. I tried calling the customer care but they are saying that it is without the discount. But when 2 people have same plan with almost similar use how can there be such a large difference in the unbilled amount. His Unbilled amount is RS. 64....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata Docomo — Activated new paln without taking my opinion

 Drprakash Mashyal on Apr 27, 2016
Before I was on Tata DoCoMo 350/- paln, 3G net pack 1gb and 2g unlimited,

Now they activated new plan without my opinion, they are telling now it activated automatically as per company norms, then what about customer norms??? your company will not take customer opinion before activating any plan??
so i called so many times to change my post paid plan to prepaid but they assuring but not yet done. so kindly do the needful and take necessary action against them....
Complaint comments  Read comments [1]Complaint category Telecommunications

Tata Docomo — Tariff plan not working

 shubhamyadav1994 on Apr 27, 2016
I recharged my number 7217275238 of tata docomo with special recharge of ₹ 135 for tata docomo to tata docomo free calling .But from yesterday it's not working .So please provide me solution as soon as possible .I have called customer care number but they are not responding.I also called their complaint only number but it's saying you have entered wrong keywords .Once they picked my call but they didn't do anything just said your plan is working but it's not....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Tata Docomo — Postpaid services

 asrathore182 on Apr 26, 2016
The company doesn't provides its customer with remaining minutes balance whereas other companies like airtel do so. Plz start providing minutes balance so that customer can manage his/her plan and avoid heavy payments that company like yours desire for and always looks or devise ways to cheat common man. So, everybody its time to switch to Airtel / vodafone....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Tata Docomo — Poor indoor/outdoor network coverage

 indranil.84 on Apr 26, 2016
It is being almost 6-7 months . I am getting annoyed. Poor indoor/outdoor network coverage. No resolution till date. How long I shall be patient. Its high time Tata Docomo. Please take care of your consumers. If you are paying so much for adv, why you n't paying for network coverage. I have to bear with you until 1st May and the day after I will file a consumer case against you....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata Docomo — Tata walky

 Arora Gulshan on Apr 26, 2016
I have taken 3 new connections on22-4-2016.today my outgoing has been stopped due to outstanding balance of some other no.I m shocked.
I humbly request you to close my new three no.s & adjust my 2 months advance in your so called outstanding & please please shut my all three no.s
I shall be highly thank ful to you for this kindness.
Waiting for your response.

Gulshan Arora
Gulshanaroragk@gmail...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Tata Docomo — Would like to discontinue my tata photon services.

 Sudhakar D Chavan on Apr 26, 2016
My name is Sudhakar Chavan Tata Docomo NO. 9223705662 and Account NO 990092729. I am using Tata Photon Internet service since last 2 years. Now i would like to discontinue the same with immediate effect. I tried to contact Tata Docomo so many times but i am not getting proper answers and wasting my calls.
My alternate phone No 9869035480.

Regards.
Sudhakar Chavan....
Complaint comments  Read comments [2]Complaint category Internet Services

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