Tata DoCoMo Customer Care
Tata Sons Ltd.
Customer satisfaction rating: 20%
Submit a Complaint
7047
COMPLAINTS

Tata DoCoMo Customer Care

Tata Sons Ltd.

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Address
2 A, Old Ishwar Nagar, Main Mathura Road
New Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:
Phone:
136
62

Additional info
Andhra Pradesh
Gyan Peeth, Hardware Park, Plot No: 1 To 5, (Survey No: 1/1), Imarath Kancha, Raviryal Village, Maheshwaram Mandalam, Ranga Reddy Dist., Hyderabad, Andhra Pradesh – 500005
Tel: +91 84 1466 1010
Fax: +91 84 1466 3339

Gujarat
Tata Docomo, 4th Floor, Gujarat Bhavan, Opp. MJ Liberary Ellisbridge, Ahmedabad, Gujarat - 380006
Tel: +91 79 6655 8888
Fax: +91 90 3300 2273

Haryana
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Himachal Pradesh
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Karnataka
Tata Teleservices Ltd., Tata Docomo, A Block, 2nd Floor, Silicon Terraces, 30, Hosur Main Road, Koramangala, Bangalore - 560095
Tel: +91 80 6668 0000
Fax: +91 90 3600 2273

Kerala
Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi - 682025
Tel: +91 48 4666 0500
Fax: +91 90 3700 2273

Kolkata
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Madhya Pradesh
Tata Teleservices Limited, Plot No 1, 2, 3 Kwality Globus, Permalli Wallace Compound Opp. RBI, Hoshangabad Road Bhopal - 462011
Tel: +91 75 5666 0609
Fax: +91 75 5666 0444

Mumbai
Tata Teleservices Maharastra Limited, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400613
Tel: +91 22 6661 5111
Fax: +91 22 6791 7777

Orissa
Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur, Bhubaneswar - 751023
Tel: +91 67 4655 0200, +91 67 4655 0167
Fax: +91 67 4655 0248

Punjab
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Rajasthan
Tata Teleservices Limited, The Guman-1, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tel: +91 14 1655 0101
Fax: +91 77 3700 2273

Maharashtra
Tata Teleservices (Mah) Ltd, 3Rd Floor, The Metropole Building, Next To Inox, Bund Garden Road, Pune - 411001
Tel: +91 90 2901 2524
Fax: +91 22 6791 7777

Rowb
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Tamil Nadu
Tata Teleservices Limited, 13th Floor, Prince Info City-II, No. 283 & 284, Rajiv Gandhi Salai, Kandhanchavadi, Chennai - 600096
Tel: +91 44 6666 2000
Fax: +91 90 4300 2273

Uttar Pradesh
East Tata Docomo, 2md Floor, K's Trident, 10, Rana Pratap Marg, Lucknow - 226001
Tel: +91 52 2655 0003
Fax: +91 90 4400 2273

Uttar Pradesh
West Tata Teleservices Ltd., 501 Mangal Pandey Nagar, Main University Road, Meerut - 250001
Tel: +91 12 1654 0008
Fax: +91 12 1660 5502

Bihar & Jharkhand
Tata Docomo, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna - 800001
Tel: +91 65 7669 9716
Fax: +91 90 3100 2273

View More Information...

Customer satisfaction rating
20%
Complaints
7047
Pending
5380
Resolved
122
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tata DoCoMo related photos (578)

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Tata DoCoMo Customer Care related pictures (578)

Tata DoCoMo Complaints & Reviews

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Tata Docomo — Internet Connection not working properly

 Abhishek Shimpi on Aug 24, 2016
Hello Sir,
We has two Internet connection of Tata Docomo Broadband service
of two different plans.
Its being a week tata support call is unable to conduct at there end
Our connections are unable to carry traffic due to such problems
Kindly review the complaint and resolve our problem.

Account details are as follows
1. 02530426355 5 mbps @1mbps upload fup
2. 0253416074 8 mbps @512kbps upload fup...
Complaint comments  Read comments Complaint category Internet Services

Tata Docomo — Complaint against the customer care representative

 harsha vardhani on Aug 24, 2016
My tataphoton number is 9248044520.I have called to stop my device which is on hold.They told they will activate and stop after the bill generation.Without using of device Why they active and generate bill.I want to stop without activating.Till the representative activated without my permission after i said no.from 6 month i am not using the device and stop it.
Because of representative miss guiding i have kept hold.Actualy i want to stop it before 6 months back itself but they told it was free to keep in hold and again you can active or deactive.Now they are telling to stop you have to...
Complaint comments  Read comments Complaint category Other

Tata Docomo — Looting of tata docomo

 Renjith Nair on Aug 24, 2016
Dear sir,

I was holding tat docomo no. 9032088854.in the month of may-16 when i went to kerala i activated gprs collection. On successful activation and receipt of message i used the same from kerala. On receipt of may month bill i was shocked they charged me 5000 for internet charge. On inquiring they are telling the net plan is active state wise. Since connection is of telegana net plan is invalid in kerala.

1. There was no communication at the time of activation that net plan will charged state wise. Also, other operator is not charging that way so how the customer...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Need to deactivate docomo number

 Gupta Roshan on Aug 23, 2016
Hi docomo team,

Want to deactivate the number using because i am leaving the place. Its a postpaid connection number is 8446015123.

I tired to reach the customer representative and didn't got any help/reply properly. If this not got resolve by month end, definitely bill will remain unpaid from my side and will take a legal actions further.

Thank you,
Roshan...
Complaint comments  Read comments Complaint category Telecommunications

Tata Docomo — Active order exist error

 shivdatta on Aug 23, 2016
Hello sir/madam,
I am uninor prepaid customer since last four months and before uninor i was customer of tata docomo postpaid, my number is 7840989203. Now, i have to port my number with airtel but while porting active order exist error is occurred and to that my request goes in suspension state then it gets canceled. So i am unable to port my number.in the error it is mentioned that tata docomo bill amount rs 432/- is not paid by the customer. But i have paid last bill amount 432/- on 17th june 2016 and there is no out standing. I have visited tata docomo store several times they also saying...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Cannot make calls while roaming

 jiffiin on Aug 23, 2016
Unable to make outgoing calls when i am in roaming.
I have sufficient balance and also getting incoming calls/sms.
But once i try to call while roaming, calls are disconnected automatically and showing “call ended”.
I called customer care last month and tried all the solutions they provided resulted in vain.
I changed to new sim card but still the problem existing....
Complaint comments  Read comments Complaint category Telecommunications

Tata Docomo — Internet working from 9 days

 rsial on Aug 23, 2016
My internet is not working from last 9 days and sad to say that in spite of daily reminders there has been no action. First two dates were wasted as Co informed me that the disconnection has happened due to non payments. After two days they apologised that the payment has been received before due date and connection will be regularised within half an hour. Still no action. The next day I was informed that the Engineer Mr Rashid will come but again no action. After much persuasion Mr Rashid comes in late evening and does something and promises to come the next day morning (as per him some clipping...
Complaint comments  Read comments Complaint category Internet Services

Tata Docomo — Balance deduction

 Richa bhareja on Aug 22, 2016
I called to customer care today for unatorised balance deduction of rs 77 during today call
Your executive gaurav kumar said while ur calls suddenly reliance network catches and thats why your whole balance was deducted and that is not our falut
What rubbish is this
Is this my fault??
And he said he is not going to refund my balance at any cost and refuse to give any reference no
Please do the needfull as soon as possible
Regards
Gaurav
8199949915...
Complaint comments  Read comments Complaint category Telecommunications

Tata Docomo — Usage has crossed your credit limit.

 sandysammehra on Aug 22, 2016
My docomo no. is 9017054145. i received a sms form ta-docomo (attached pic.) that "your usage has crossed your credit limit. please submit a payment of rs. 2015 immediately to enjoy continuous services". last month 21 and 22 july, my services banned same reason, plz solve my problem again, at this time i used 840 mb out of 1024 mb 3g, after this 2g unlimited as my 351 rs. plan, plz solve my problem...
Complaint comments  Read comments Complaint category Internet Services

Tata Docomo — Demo sim

 c SHYAM on Aug 22, 2016
Hey!My docomo number is( 8121172912) and this is a demo sim and we lost the sim in April-2016 and we are contacted our local distributor to replace the sim. When we are contacting our distributor he is telling we are not received sim from the company from the past 5 months. But when I called to demo customer care, they are telling sir replacement for your sim has been initiated in April only. But why we are not received this sim. Is this our distributor fault or from ur company fault. No company will take this much time to replace the sim. We are contacting our local distributor from the past 5...
Complaint comments  Read comments Complaint category Telecommunications

Tata Docomo — Regular call drops

 Binoy Abraham on Aug 22, 2016
Please at least improve your service in major cities. In bangalore for example after 20 sec the call drops or the other person doesn't hear anything. This issue is common with my friends too specially aground Indiranagar. Why are you even providing service if unablr to maintain the quality. Also the net pack ie 3 g that you people offer is the worst. Please improve your service as already people are going for other service providers for better call quality.


We are just waiting for reliance jio to launch to switch to it for better call quality....
Complaint comments  Read comments Complaint category Telecommunications

Tata Docomo — Insisting wrong payment

 VinothKin on Aug 22, 2016
While using tata docomo, i have faced only problem with payment and uninformed connection cut and also payment details lately, and if i ask them these problem there response varies from one to another, and after paying my proper bills and left docomo to reliance. After 3 months today 22-aug-2017 a lady named deepa called me for number termination.. The number which i got call from is 9092850824. Even though i have explained the thing i have done and the problem and network disconnection for 20-25 days and some 20 days on outgoing call termination, she is not even ready to here it. All she wants...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Broadband internet

 soumya subhra Konar on Aug 22, 2016
To tata docomo

Hi,

It seems that there is not a single person in your organisation who is capable enough to understand. So if you guys have any self respect you will hire a person to understand the scenario and then contact me.

So i am explaining the scenario again in here :

21st may - i sent an email to request an address change for the internet connection line.

21st may - i received an email that i will provide all the documents first then will you guys will be able to let me know if there is feasibility in the new location....
Complaint comments  Read comments Complaint category Broadband

Tata Docomo — Messaging and not picking phone by 8904330440

 sreethajayakumar on Aug 22, 2016
Sir/madam,
From this number my friend is receiving sexual messages. Please give address of this person. Or else i will move legally. Since women are involved in this it has to be dealt differently. From casual searching he is from karnataka and a rich and influential person from film field sudarshan kumar. Please do the needful. My id is sreethajayakumar@gmail.com...
Complaint comments  Read comments Complaint category Unauthorized charges

Tata Docomo — Less network signal - coverage

 Kiranpani on Aug 22, 2016
Please provide the good signal at rmz eco world tech park, bellandur - bangalore.

I can understand eco world is a developing tech park but there should be a good signal coverage in a tech park atleast that too in a it corridor at the centre of the city etc...

In the building where i am working has 11floors, imagine the strength of people working here and the amount of customers you have.

Hope you boost the signal as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Tata docomo broadband services

 Sahir Arab on Aug 21, 2016
Worst ever service i have ever seen. Call me i can explain in detail..Previous email which i wrote to them. I have disconnected the line your technical agent created loss of 2200..He visted at my place and informed me that there is problem with my router.I had a sealed packed cisco router which he opened and issue was the same..Now i ll not be able to sell the new router because it is already open...Since the time i got tata connection am in loss..What kind of service you provide to the customers i dnt understand..Now words to decribe...I won't pay any bill amount..1st refund router charges..Installation...
Complaint comments  Read comments Complaint category Broadband

Tata Docomo — Activation of movie world automatically without my permission

 D P Christopher on Aug 21, 2016
My prepaid mob 8050913009 has been recently activated the unwanted movie world without my knowledge and charged rs. 75 for the period of two months. This is no way useful to us. I used to maintain minimum rs. 300 balance in my account. Automatically you are doing the deductions most of the times without my request. I am not happy with your service. As you have deducted without permission for the movie world, kindly refund the amount back to my account.....
Complaint comments  Read comments Complaint category Unauthorized charges

Tata Docomo — Wrongly claiming outstanding amount of rs.903 after migration even after settlement of payable & converted into prepaid account

 Jyothi Satish on Aug 20, 2016
I am satish kumar holding mobile no.9036612999 where initially i had post paid connection and i have migrated after settlement all payable and migrated to prepaid term but repeatedly from 1 weak i am receiving message stating that there is out standing amount of rs. 903 before migration which is not true and have informed the customer care in this aspect also of no use no reply, hence this complaint. The concerned person is requested to attend my case at the earliest and sort out the issue with in 1 weak from today or else with no other alternative i will be approaching the consumer court against...
Complaint comments  Read comments Complaint category Online Shopping

Tata Docomo — Winning price

 govindi23 on Aug 19, 2016
Dear sir, i have received emails from tata group international united kingdom, uk regarding winning lottry price aprox pound 100, 000, 00 and they have provide me some certificates and one passport copy of mr s s williams, diplomat. He is in mumbai, right now and called me regarding for clearance of custom duty/registeration fees aprox rs. 22000, 00 i said his i have no money for clearance right now, please advise me this is true or false and this is totally fraud. I am ver worried regarding this. Please trace out at your end and inform me via email, my email id govindi23@yahoo.Com

awaiting...
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails

Tata Docomo — Prepaid to postpaid conversion sim card deactivated for 8 days and still

 pravin sapate on Aug 19, 2016
Hello, this is pravinkumar sapate, i have applied for prepaid to postpaid plan for my 9028900679, mobile no. On 8/8/2016, at tata teleservice limited, shop no 17-18, mantri house, f. C road, pune-411005, paid 850 rs and my prepaid simcard is deactivated since 12/8/16, since then my service not activated on postpaid. Earlier commitment from docomo service is within 2week it will get activated. No response from customer care and branch office pune, all are mishandling my procedure, which cause me financial losses as not able to receive call from the client and vice verse, still my card is not activated...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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