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Tata DoCoMo Customer Care

Tata Teleservices Ltd

No.1364, Avinashi Road, Peelamedu
Coimbatore
Coimbatore District
Tamil Nadu
India - 641002

Customer Care Phone Numbers and Contacts

Phone:+91 422 646 2966
 
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Tata DoCoMo Complaints & Reviews

Tata DoCoMo - 9870038932 account no 990224979

User
 Sandesh G on Feb 28, 2015
Dear Team, I have been using TATA Docomo for few months now. I have corporate plan of which i was very happy (Gold 299 2G GSM Plan). But suddenly i was charged Rs. 5328 as my bill for month of Feb because they say i have consumed more than 2GB of data. They said i consumed 2GB that was in my plan after that data plan must get discontinued as per representative told me while procuring TATA Docomo services at your office that is TATA Consultancy Services, Gateway Park, Road No.13, MIDC, Andheri (E), Mumbai - 400093, Maharashtra, India. This leads to disguiding customer and fales information...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - false service promises

User
 deeptibehl on Feb 28, 2015
My parents were sold a tata photon device for inr 2200, promising good connectivity and service promise. While the device started giving problems, they were told that the device needs some upgrade. They have visited sector 11 service centre in panchkula multiple times in last couple of months. I have personally gone to sector 11 and 20 service centre on 21st feb and was told that i can get the connection disconnected. Both the places there was a female service executive who did not bother to hear my grievance. My father aged 60 called the customer service centre and were given complaint number but...
Complaint comments Read comments Complaint category Internet Services

Tata DoCoMo - STV NOT VWORKING MORE BALANCE DETUCTION

User
 jitendervanti on Feb 27, 2015
Hello Sir Good Morning to all team MY NAME IS JITENDER SINGH MY MOBILE NO. 8950190547. I HAVE RECHARGE STV OF 25 Rs. ON 27-02-2015 AT 07.58 PM BUT THIS STV NOT WORK AND MY MORE BALACE DEDUCT IN BALANCE DURING CALL, I CALL CUSTOMERCARE BUT NO BODY HELP ME PLEASE SIR HELP ME...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Advance rental bill despite cancellation request

User
 ashishverma293 on Feb 27, 2015
I was using tata photon+ (No. 9235065507) 6 month advance rental plan. I inquired customer care that if i put a cancellation request and it gets cancelled after the renewal date, how I will be charged? . They told me that prorated charge will be calculated and that only I will need to pay. I again confirmed that they won't charge me full amount and they assured me that only prorated charge will be made. Based on their response, I put a cancellation request and also bough new Tata photon max wifi device along with a tata postpaid number. My old device's renewal date was 21 dec and I got cancellation...
Complaint comments Read comments [1] Complaint category Broadband

Tata DoCoMo - unavailability of network

User
 raj_vish51 on Feb 27, 2015
I am residing at IGATE Plot No: 158-162P & 165-170P, EPIP Phase II, Whitefield. There is some serious network issues due to which i am unable to make any outgoing calls nor am i being able to get any incoming calls. requesting for actions asap....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - unnecessary balance deduction again and again

User
 Akshit25 on Feb 26, 2015
Sir, I am very fed up from my company service providers...they are unnecessarily cutting my 8balance...this time its 100 rs. I cant rc my mobile again and again. Its very difficuilt...pse help me get my balance back and stop further deductions......
Complaint comments Read comments [1] Complaint category Unauthorized charges

Tata DoCoMo - Regarding the balance deduction

User
 Manjunath 1212 on Feb 26, 2015
They have deducted my amount of Rs 35 with out the concern. And even without a single sms they have deducted my amount. If i done call to the customer care they are not responding to my words. I need my refund. Later i have contacted to the customer care and to the appelate authority they have informed me that due to the data charges of the multiple usage the balance has got deducted, But they could have sent an intimation sms before deducting the balance or after deducting the balance. And i have not used any kind of data. My docomo no is 8884864280 Deduction amount Rs 35. Deduction...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

DoCoMo - Poor response from Respresntative & Nodal

User
 Raamanaathann S on Feb 26, 2015
I got a call from Docomo & they offered me post pay plan. The same I have accepted n their agent contacted me and collected the required documents. Initially I have requested them to arrange the nano sim. But they handed over me the mirco sim. From that point of time I'm started toto follow up with the Docomo representative. Still I have not got the sim. But my number got activated. I have informed them not to activate my number before handing over the nano sim. Now they are not picking my call n not replying to my mails also. +91 81 47 079591 & +91 81 23 916303....
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - extra charges for sms

User
 vaibhavn on Feb 26, 2015
This is vaibhav nawar. my account number postpaid account number is 980393476 and my mobile number is 8087423630, i recived bill 05/01/15 to 04/02/15 period, i found extra charges for massage, where as i have massage packs, and total massage is below the massage limit, they saying one day you massages more than hindered sms, but customize bill saying only 110, and charges is 720 sms, i called customer care too, but they are not able to listen anything they said all is correct...
Complaint comments Read comments [1] Complaint category Education

Tata DoCoMo - Providing only 2kb to 4kb speed

User
 Jacobkurian.in on Feb 26, 2015
My no. is 8893119211
Am doing the biggest Pack of TATA DOCOMO all time & till feb 10 I Don't have any issue.
On Feb 10 my net pack expired and did new pack of Rs 249 . but after that my speed goes to 2 KBPS to 4 KBPS.

I had Complianted on TATA DOCOMO customer care, but they are cutting my call after hearing the compliant. I tried for 5 days and the same Repeats. Please do anything. TATA DOCOMO customer care is also getting Worst....
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - Tata DOCOMO 3G an unethical company!

User
 Balajee Narendra on Feb 26, 2015
Hello, I am writing this in reference to my TATA Docomo 3g connection (7276061197), billing period 23/01/15 to 22/02/15. I reside in Chinchwad (Pune) and have been using TATA DOCOMO 3g for a little over a year now. Starting November-December 2014, I started facing slow/no connectivity with Tata Docomo 3G following which I called UP TATA's customer care in the first week of January 2015 . The executive accepted the fact that the area I was residing in was a high utilization area and they are not capable enough to provide adequate speed to all the customers in my area, following which he apologized...
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - 3g internet is very slow

User
 zainmdmjobs@gmail.com on Feb 25, 2015
Hi, I have paid for 3g internet but Most of the time I am getting 2g internnet. When I call to the customer care 1st time they sent some settings which did not work, then 2nd time same thing they told but did not receive the settings, 3rd time they told if i get such problems then change settings from 3g to 2g then again 2g to 3g which also did not work for me. then 4th time again last time they want me to get the settings which again not worth. 5th time I told all my previous calls, after hearing to the problem the customer guy told me to just keep on hold that he will transfer the call to the...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - low speed due to high utilization area

User
 gurpreet2493 on Feb 25, 2015
i am getting very less speed since 3 months and every time i called the customer care they told me that this problem is temporary and is due to high utilization in your area and saying that it is a portable device u can use it in another area the company cannot commit at least the minimum speed mentioned in the plan. they are not even ready to register complain and there is no deadline when this problem will be resolved. i have been suffering from three months. is there any solution to this problem or the company will keep on making false promises and fooling the customers photon number-9212657615...
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - Dive-in pop ups

User
 sreyansh agarwal on Feb 25, 2015
I frequently get dive in pop-ups from tata docomo on my MOTO E mobile. If I click OK, they start to charge me and when i click CANCEL, the pop-up doesnt go and comes up again and again. If i tap on side of the screen, the pop-up shows up again after a minute. It is becoming extremely frustrating, esp. when playing games, watching videos or doing other important tasks. Please look into the matter. My number is 8981793324.

From,
a hopeful customer....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Money deducted

User
 chandrasekhar moharana on Feb 25, 2015
Hi,
Last night i recharged 8 rupees for 50 mb data. i checked i have data balance 2 mb but 85 rupees deducted from my main balance. when i called customer care they say there is some backend deductiion of data. why this happen if you dont show your charge details while i was recharge 8 rupees. Already i faced the same problem few months back. if you are not taking any action i am sure i will stop using your service.Dont do this type irritating activities with customers....
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Non-refund of security deposit

User
 Vinayk2 on Feb 24, 2015
It's been more than 3 months now since I approached the Appellate Authority for Andhra Pradesh, Mr. Jayaraj R about non-refund of the security deposit for the number ported out of TATA INDICOM under MNP in March 2014.

I sent him the first email on Nov 25th, 2014. They initially claimed the cheque was delivered and when I approached the Appellate, Ms. Prameela, Appellate Authority Secretary sent an email on Dec 1st, 2014 informing that the refund cheque was not delivered and a fresh cheque will be issued within 15-20 working days.

Now they have stopped responding....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - Closure of mobile number 9029786511

User
 Biju Singh on Feb 24, 2015
Here are the series of emails Dear team, What is wrong with you guys i don't understand. I have asked my number to be closed in January, still I m doing follow up from you guys. Today I received that my request has been cancelled receivedd a mail stating that my number is not closed What is all this ????? Is their someone in senior management I can speak with. I am not using 9029786511, i have asked this number to be closed down in January first week. And provided my alternate number 7718866805/9833032639 For further treatment. You guys have send me email stating my number...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Fake commitment

User
 Baladocomo on Feb 24, 2015
I have previously raised a compliant on my photon + 9244219072. And now on my tata wifi 9282210569. Got fake commitment from show room at radha nagar, chrompet, chennai-600044. I when asked them to terminate my photon +, they suggested my to change it to prepaid from postpaid...but they didn't do that till. also they gave a brilliant idea to get a Photon wifi; with 20gb data plan and said since you have been using photon + form more than 5 years, you will get 50% reduction in monthly rental for first three months, and after that you just call 121 and ask them to make it to 10gb plan, anyway...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Poor & Rude Customer Service

User
 Sana939 on Feb 23, 2015
Hi, I have been a patron customer of Tata Docomo from past 6 years. Mobile No. 8121890939. I was very happy with the customer service and network all together. But on 22nd of February 2015 at 11.52 am. I called up the customer care number 121 and spoke to the representative named Ms.Bhavani in the customer care office located at Panjagutta, Hyderabad. I had queries regarding my prepaid balance deductions from Rs. 124 to Rs. 84. The answer I got from here was it was balance deducted due to Data charges throughout the night (even though it was not in use) on asking her I was unaware my data...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - regarding slow speed of TATA DOCOMO MAX WIFI data card

User
 dhirajsolanki on Feb 23, 2015
dear, I have Bought TATA DOCOMO PHOTON MAX WIFI data card .but the speed is to worst. its like 2g speed .so what i will do next to boost up the speed i have done all things but still no result. so please resolve my problem or take it back and use it ....
Complaint comments Read comments [2] Complaint category Broadband

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