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Tata DoCoMo Customer Care

Tata Teleservices Ltd

No.1364, Avinashi Road, Peelamedu
Coimbatore
Coimbatore District
Tamil Nadu
India - 641002

Customer Care Phone Numbers and Contacts

Phone:+91 422 646 2966
 
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Tata DoCoMo Complaints & Reviews

Tata DoCoMo - Refund my main balance

User
 yuvraj2410 on Jan 25, 2015
Dear Sir / MADAM, I would like to inform you that an amount of Rs. 49/- have been deducted from my main balance on 25-1-15 at 8:55 am. I have receive one massage of activation on this no(7276344463). But I did not start these service. Also sending you that message: Unlimited at 49 is activated at Rs49.0 for 15days.Bal:Rs148.56 at 25-Jan-15 08:01.To stop, Dial or SMS STOP to 155223(Free)...
Complaint comments Read comments Complaint category Telecommunications

Tata DoCoMo - Tata docomo not activate our offer for samsung core prime ,.

User
 YR99 on Jan 24, 2015
Dear Sir, I m buy a new samsung galaxy core prime on 12 jan 2015 .on the box tata docomo free data offer, and i used already a docomo GSM sim (8266820882), and i use this sim in the samsung core prime but data offer 500mb/month for 6 month not activate on my docomo no. and i call tata docomo customer care they don't answer my problem . and i go to nearest tata docomo store they not license my problem properly . so i m kindly request you plz solved my problem soon .thanks & regards Yash, ....
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - closing complaints without resolution

User
 AnilKumar1989 on Jan 24, 2015
I am user of tata photon max wifi. Company claims that it can give 6.1 mbps speed but i am getting only 80 kbps speed. I gave a complaint regarding slow speed issue in the month of October. I have raised same complaint five times from past 4 months there's no resolution at all and closing complaint without resolving it every time stating that my location has the issue. My location is also a part of bangalore but why they are stating this I don't understand. Without resolving the issue they are asking me to pay the bill for using low speed. wifi number - 9243211913 Complaint registered so far...
Complaint comments Read comments Complaint category Internet Services

Tata DoCoMo - company tell mi lies

User
 manoj naik on Jan 23, 2015
mera naam mangesh hai.maine naya tata docomo ka prepaid sim card kharida hai, or company offer mi 40 ka full TT.but atfer 48 hours company not given my benifits.coustmer care ko call kiya too mera 198 ki seva block kar di.kya company har naye consumer k saath aaisa hi karti hai.agar ha too muzey sim card baand karna padega.please help me....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Without informing customer service activation

User
 isumitchawla on Jan 23, 2015
My number is 9009101010 An 1gb internet pack of Rs. 149 was activate on my number through my main balance. I did not even started it when im talking to an customer exitivie for balance issue he sent me activation massege. I requested it to stop and refund. They did that. Now I am not even able to contact them. The call automatically ends....
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - unnecessary activated subscriptions

User
 Sankarsurapu on Jan 23, 2015
Hi, My mobile no - 9341604525 Today unnecessary - Astrology and buddychat subscriptions was activated and money was deducted. Without my knowledge it was activated and I didnot send any SMS to activate. Please revert back my money. Why you people are simply activating subscriptions. When we want to deactivate you we want to send so many SMS. Why you are activating it simply without our SMS. Regards, Sankar Reddy...
Complaint comments Read comments Complaint category Telecommunications

Tata DoCoMo - New sim already running another customer

User
 Santanu Kumar Khanrah on Jan 23, 2015
Respected Sir,
I would like to inform you to please look in to this matter for I am purchasing a new docomo sim & no-8149663820 at my area shop since 4 days at PEN in Raigad, Maharashtra but now this sim no already used ext. customer also running condition so you please try to call this number.
It is a very big matter & your company fault due to with out checked the sim numbers and distribute to customers.

I am wait your good reply to my mail address-santanu003_techno@rediffmail.com & santanukhanrah@gmail.com
Your system show my ID prove against this...
Complaint comments Read comments Complaint category Electronics & Appliances

Tata DoCoMo - Speed and connectivity

User
 saurav_sori@yahoo.com on Jan 23, 2015
Hi, I'm from Pune and using tata photon 3g for more thn 2 years now. Photon number is 7276129660. For the last 6 months i have been experiecing the speed problems.The usual speed is 30 to 40 kbps while they claim to have 600 or above. When tried calling customer care their answer is that urs is high utilization area hence you need to wait. Do we ask them to wait for bill payment. Or say ur speed was not up to date hence i'm reduing the bill around 60% of actual no. Then why as a customer i have to wait and if you cant provide 3G services dont commit it. People have important work based...
Complaint comments Read comments Complaint category Broadband

Tata DoCoMo - Refund my detect money

User
 Ravikantitengg on Jan 23, 2015
Dear Sir / MADAM, I would like to inform U that an amount of Rs. 35/- have been deducted from my main balance on 23-1-15 after 8 am .i have receive one massage sms service on In this no(8602193965). but i did not start these service. Today 9.45 am contact customer care To Miss sunita she told me after 3 hrs refund your amount but did not any response. I humble request to please refund my deducted amount 35/- Yours faithfully, Ravikant shrivas 8602193965...
Complaint comments Read comments Complaint category Computers & Accessories

Tata DoCoMo - Tracking Sim

User
 hdgaur on Jan 22, 2015
Sir/ Madam, I am a student from Chandigarh. My Blackberry Curve 8520, Pin 25E9E07, Sim no. 8699577710 was picked from sector 9B Chandigarh on 5/11/2014. When stolen, it was switched off. However, i had installed the AUTO ON feature in my device and hence it automatically turned on every morning at 6.30 Am.Hence I called the next morning on 6/11/14 at 6.30 am to find that the bell rang and no one picked up. When i called again, it was disconnected. On calling the third time I found it to be switched off. The last location of my phone, if traced will make it very easy to catxh the culprit. It is...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Billing payment SMS and email to a wrong phone/ID

User
 Pal.R on Jan 22, 2015
I am getting messages on my mobile for bill due date and payment overdue etc, for someone else account. I've written to "listen@tatadocomo.com" and spoken to representatives. I might have written atleast 25 emails and spoken at least 7-8 times. Despite their acknowledgement and written email stating that it is corrected and will not happen, I still get the reminders. Is there a higher official that I can speak about TATA Docomo's behaviour. Hi! your Bill Due Date for Tata Docomo Acc no xxxx88312 is 24-JAN-2015. Kindly pay Rs.852 to avoid late fee. Please ignore if Paid....
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - No support in Franchise

User
 Yash1213 on Jan 22, 2015
I am from Valsad, a city in Gujarat.This is a complaint regarding a Tata Docomo outlet situated on Station Road, Valsad, I am using multiple phones/sim cards, one of Tata Docomo and one of Airtel. I have been a customer of Tata Docomo since last 3 years but it seems that they lack basic sense of how to handle a customer's request and . They were literally having no standards and not even educated I feel. Worst was that they were mannerless and lacking any discipline. I went to the franchisee to know various deals of the schemes available for the call charges. When I asked the receptionist, she...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Net ampount deduction Rs 307 in main balance ( 8602603538)

User
 D K Tripathi on Jan 22, 2015
Dear Sir, I would like to inform U that an amount of Rs. 307/- have been deducted from my main balance on 21-1-15 after 12 pm to 22/01/2015 at 7.00. pm.In this time i not use my net . Today10.30 am contact customer care To Mr Ahmad Mansuri Sr Ex but did not any response. I humble request to please refund my deducted amount 307/- Yours faithfully, Dinesh Kr Tripathi 8602603538...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Not deactivate my lost mobile number.

User
 Epforokol on Jan 22, 2015
Sir, I had lost my tata docomo mobile in transit. But when I contacted the customer care for the deactivation of my same no, They asked me unnecessary questions about my mobile no. And behaved like hoodwink. And denied to deactivate my lost mobile no. I hope it would be solved as early as possible. Thanking you....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - not working of special pack which was prepaid

User
 prem pankaj on Jan 21, 2015
hi.i m pankaj kumar from orrisa. i had done recharge of 147 on 20 jan 2015 on my number 7205799916 (orrisa). but this pack is mot working. i don't know why this is happen.even there is a conformation msg is also come at the same day. i complained on customer care but i'll not work yet. not even a single day i am able to use that pack benifets.and during call there is a cost deduction from my main balance. plz resolve my problem as soon as possible. for that i m very thankful for u....
Complaint comments Read comments [1] Complaint category Unauthorized charges

Tata DoCoMo - imposed balance deduction for 8871075740 of MP circle

User
 aaaaabhi on Jan 21, 2015
Sir in above context I want to inform that company has deducted my main a/c balance by Rs 26...this is consern about mobile no 8871975740 of M.P. circle. The condition was as I received a message by company on 14/01/2015 in afternoon about "coupans"of company @ 30Rs in which it seemed that after a number dial you will get different coupans in which you have to choose your coupan and after that you have to pay Rs 30...but in actually as I dialed that no *42233# (may be) company frequently deduct balance and as I thought; no any discription of coupans were available there...so my feedback for that...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - recharge baklaence deduction

User
 pallavi pashine on Jan 21, 2015
I have Docomo Prepaid Number 8962796250, I have complaint that the company has deducted Rs 136 without my knowledge. I have called customer car, but they don't have any explanation for this and told me that I should called them within 24 hours, But I don't understand that why someone keep checking balance all the time. Also I never get any message for this deduction. Please look into this and help me....
Complaint comments Read comments [1] Complaint category Unauthorized charges

Tata DoCoMo - NOT USE OF MAIN ACCOUNT BALANCE FOR RECHARGE OF RS. 199 PACK

User
 manoj grak on Jan 21, 2015
MANY TIMES I HAVE RECHARGE THROUGH CUSTOMER CARE OF RS. 199 PACK FROM MY MAIN ACCOUNT BALANCE BUT LAST 2-3 MONTHS THEY REFUSES TO DO IT. THEY SAID YOU CAN NOW RECHARGE IT FROM RETAILER. MY QUESTION IS THAT WHY I CAN NOT USE MY MAIN ACCOUNT BALANCE FOR RECHARGE WHEN I HAVE SUFFICIENT FUND IN MY ACCOUNT....
Complaint comments Read comments [2] Complaint category Telecommunications

Tata DoCoMo - refund for wrong balance deduction

User
 vedant dargad on Jan 20, 2015
There has been a wrong balance deduction on my tata docomo no. This deduction is regarding the use of dive in service in which each sms cost Rs 5. But the sms i received is that this service is toll free. In my sms the no. Is given 54321 and also written toll free no. Therefore i had replied to that sms. and continiously i had replied to 40 sms and after that when i am going to reply 41th sms the msg came that there is no suffecient balance. Suddenly I came In a great shock. Then i call to customer support and ask for refund than she told that no refund and disconected the call without hearing to...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - worst avadi distributor

User
 abbasyasmine on Jan 20, 2015
i Azad(Defence employee) owing a recharge shop(Sumaiyal recharge) at Avadi, i, took tatadocomo demo sim no(9043302443) from your distributor Mr.Mani contact no (9171444418)and Sales man Mr. Mani . As a customer we didn't get proper response from your side. and way he spoken to me is ridiculers and irritating to us.As a shop owner i need regular service then only i can service to my regular customer. due to inefficiency of your agent mr.mani my shop name gets spoil .so i need proper response from your side and try to rectify my problem and try to change the sales man at Avadi. as soon as possible. Azad...
Complaint comments Read comments [1] Complaint category Business & Finances

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