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Tata DoCoMo Customer Care

Tata Teleservices Ltd

No.1364, Avinashi Road, Peelamedu
Coimbatore
Coimbatore District
Tamil Nadu
India - 641002

Customer Care Phone Numbers and Contacts

Phone:+91 422 646 2966
 
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Tata DoCoMo Complaints & Reviews

Tata DoCoMo - not able to use internet using tatadocomo dongle

User
 debapratima on May 4, 2015
Hi, I purchased tatadocomo device in 2013. It worked for some time with avg speed. However from August 2014 till Now I am facing huge issues. I have already complained many times and got money back . but still the issues are not yet resolved. I am holding 2 devices and tatadocomo is neither replacing those devices nor resolving my internet issue. at the time of purchasing the device I was not informed that in my area there is poor support of GSm network. The customer are and tatadocomo team irritates with multiple calls with no resolution. Regards,...
Complaint comments Read comments Complaint category Telecommunications

Tata DoCoMo - verry slow internet speed

User
 rjthapa99 on May 4, 2015
Hello Team, I am using Tata Photon Dongle no. 9219026346 for Internet. Last 0-15 days internet speed is coming very slow and i have sent complain for this and support center contact me and told me that in your area we are unable to resolve this issue. i asked why then they replied that we are unable. Each time they replied same sentence. and after that they sent me message that your complain resolved. Without any solution they resolved my complain. And this type of indecent happened serveral time. Please help me...
Complaint comments Read comments Complaint category Internet Services

Tata DoCoMo - Tata Docomo - Worst Service providers

User
 Santo23 on May 2, 2015
I purchased a Tata Docomo WiFi dongle by march 1st week, but i was not able to use it as the device did not connect to internet. Regarding this i raised a complaint with customer care team where they initially tried with basic solutions with them but was not successful, so they said that their technical team will contact me. then received a call from technical team but that time i did not have my device on hand so i requested them to call me in 15 min for which they agreed but they did not call me back. I was actually waiting but they closed my complain. I raised new complaint and the same...
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - Mobile Network portability

User
 rajesh kanakamedala on May 2, 2015
Hi Sir, This is Rajesh, i am from Vijayawada. I want to raise a compliant towards Tata Docomo. I requested a porting request on 25/04/2015 to change network to "Aircel" but it was failed due to uninformed offer activation by Tata docomo. I received a call from docomo on 26/04/2015 at 01.08pm and was unable to talk because of bad signal, but i don't know why they activated the offer, so porting was cancelled. I have lost my 100rs, waste of time and patience, So please case a compliaint and do a favour for me. My contact number 9949 832 756....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Slow Speed than Comitted

User
  Sharukh Khan on May 1, 2015
I have purchased, a Photon Max WiFi Device of Rs.2000 and company commited that they will give me minimum speed of 512kbps, but after 2 or 3 moths later my speed was slow down and now speed is very less than 512 kbps, so pease help me in this matter. and company unable to give me any resolution....
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - talk time lost

User
 Alikunju Bava on May 1, 2015
I had purchased FTT 0f Rs 70 and rate cutter of Rs 66.Sometimes the call charges coming to Rs1 and sometimes 25ps for a minute.Today they deducted Rs48 from my account for a cheeting offer.they charged 50ps for customercare call and not replaying.I want to know the reason immediately...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - call drop

User
 deepak singhroha on May 1, 2015
Every call becomes drop call either after 30 sec or earlier. Without drop call there is single can't be completed. When I called isd call computer asking me for submitting documents when i called198 they said their is no such problem regarding my number. My number is 9034505158 and my email address is deepaksingroha309@Gmail.com...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Charge Rs 445.70 as Voice Portal for every month from last 3 months without my corncern.

User
 Pangambam Ranajit on May 1, 2015
I have complaint many times to Tata DoCoMo customer care regarding this concern about charging extra money Rs 445.70 as Voice Portal for every month. This time I can't pay extra money and I thought of disconnecting this phone number 9035004695. Please help to resolve this issue....
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Worst experience with TataPhoton - Disappointed services - fraud - Ultimate cheating of a customer.

User
 arcahan on Apr 30, 2015
i m using the tata poton max wifi since 1 yr with a plan 1250 /Month and get 30GB but now without my permission they change my plan from 30GB per month to 10GB day+ 10GB night...i dont kw why they are doing such cheap activity ...very much disappointed by tata photon services My tata no . is 9212845681 thanks archana...
Complaint comments Read comments [1] Complaint category Broadband

Tata DoCoMo - Tata photon max wifi simple account problem not resolved for 2days and waiting..

User
 joemaxpayne on Apr 30, 2015
Tata photon max wifi number: 9244412938 im a postpaid tata photon customer for 4 years, i upgraded to tata photon max wifi 10month ago, i had no issue so far, i get 4mbps at my house normally. but for last 5days suddenly my speed is dropped to 400kbps so i cant watch youtube or any other heavy websites. i registered a complaint day before yesterday, they sent the field engineer yesterday evening. He had his own device for testing, on his photon plus device he got around 1.8mbps speed but on my photon max i got 400kbps speed at the time of testing, so he called his backend team to check my...
Complaint comments Read comments [2] Complaint category Broadband

Tata DoCoMo - 3g pack not activated after successful transaction

User
 Deepali Sanap on Apr 30, 2015
Hello Respected Person, I'm deepa customer of Tata Docomo Telecom Services. On 29 april 15 I have recharged 3G Data Pack worth RS.454/- out of which transaction successfulfor that reason I have raised Complaint 3G Data Pack 454 0 404.06 12.36 This pack is still not activated on phone. But transaction was successful and amount deductd from ING Vysa Bank. I want to my amount as well as compensation. Every time I'm facing this problem. So please take serious actions against Tata Docomo Telecom Services and provide me Compensation Amount. My Tata Docomo No. is 8087536146 and my...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Regarding slow internet speed facing from last 4 months.....

User
 ashish*161077 on Apr 29, 2015
Sir or Madam, I am using this data card (Tata Photon plus - 9212094146) from last 3-4 years.From 26th Dec'14 onwards data plan was changed from 11 Gb (unlimited) to 30Gb (unlimited) plan, before 26th Dec'14 there was no issue regarding speed, but from 26th Dec'14 onwards I am getting Internet speed of 20 Kbps why so? During the month of April'15 I complaint regarding the Internet speed, though some improvement was there in April month but from 26th April'15 onwards same issue is going on, I don't care what technical problem you people are facing. If I don't get the required speed I will...
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - false hope and wrong deduction

User
 Pronab Karmakar on Apr 29, 2015
hi my mobile no 9035760382, for last a month i ve been raising complain regarding calling issue. every time i calls my mom it says its an incorrect no. raised couple of complains no results. today i recharged for the tata to tata local pack but i am charged wrongly when i demanded for the refund supervisor says he dont ve option as complain has been taken....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - Documents lost by the company

User
 kammyab on Apr 28, 2015
I had submitted the documents - my id proof, my address proof, my acknowledgement certificate from company and my 2 photographs to convert my Connection of CDMA to GSM and from Postpaid to Prepaid. Today they are saying that the documents are not there and you need to re-submit it This information of not having the documents and re-submitting the documents was shared today after almost 40-45 days of my request....
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Tata DoCoMo - Complain: Changing and Running on Photon Whiz mode, Slow speed, Auto disconnection

User
 prakashbhandari on Apr 28, 2015
This is to inform you that I am facing too many problems these days with my Photon Max. Slow speed, too many auto disconnection. This is happening to me in regular intervals since I have this connection. Again I speak to one of your customer executive regarding my problem. He simply said we are sorry about this problem but it is happening because of heavy users in my area. I have informed him that my current location is comes in the little rural area where number of users are few or very very less. But the executive and manager have no solution for this. I have asked them to at least register...
Complaint comments Read comments [2] Complaint category Internet Services

Tata DoCoMo - Recharge Successful But the Plan Is Not Activated

User
 AnupPatnaik on Apr 28, 2015
My number is 8123842443, I am from Bangalore and on 25 April I had recharged my number with a rate cutter which was Rs 66 "All Local and STD calls @ 30 paise for 3 months" as soon as I recharged my number I got a successful message that recharge is successful. But the plan was not activated at that time. As I had recharged my number with Rs 41 which was "30 paise for std calls for 30 days" in the previous month which was going to expire soon and also I was getting the message as your plan is going to expire, recharge it soon. So I waited for 3 days and my original rate cutter RC 41 got over but...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Tata DoCoMo - Pathetic & poor services of Tata Photon

User
 akumar07 on Apr 28, 2015
Tata photon has extremely poor service and network is so slow. No action by the customer care team and they just say that the system is upgrading in your area ( Gurgaon Sector 4). The same reply i have been hearing for last 1 year. I am pretty sure that nothing is happening and they are telling a lie. Even Tata Photon website the complaint cannot be registered. Never expected such a poor service from Tata Group company making there customers helpless. Tata Photon Number 9212149401...
Complaint comments Read comments [2] Complaint category Internet Services

Tata DoCoMo - Improper response from customer service and fake details of recharge

User
 Jaganathank on Apr 28, 2015
My number is 8344409889. I got a message from your network was for download MY TATA DOCOMO ( http://goo.gl./wtU8Ta on 23rd April 2015 at 3.02PM)application for android mobile. I registered my number and checked the offers via your application. it showed full talk time for 100 rupees. After i recharged that amount and i got only 86 rupees talk time. I complained to your customer care (198) on 28th April 5.12PM " the person who got my call telling that the network didnot sent the message and the network don't have such an application. After i told him wait for a while I will read your message. He...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - NON UPDATION OF PAYMENT

User
 milan130589@gmail.com on Apr 28, 2015
Dear Concern, I Milan Solanki, Paid TATA Docomo bill of INR 320 at the DOCOMO Store Near Vijay Cross Road Ahmedabad on 22nd April, After 2 day i received a call asking for pending payment, I asked if the payment isnt reflecting in your system i got the answer NO, after 1 day My outgoing call barred despite of Payment. Please find the enclosed fpayment receipt for ready refrence. Kindly resolve the issue. Regards, Milan Solanki 9909957445...
Complaint comments Read comments [2] Complaint category Telecommunications

Tata DoCoMo - DOING FRAUD IN MNP AND BILLING

User
 aswinrraveendran on Apr 27, 2015
I used 2 TATA DOCOMO Sim cards in a CUG plan for three months. After 3 months I send a request for MNP to TATA DOCOMO, Because the signal strength was very poor in major cities also, And very bad customer service too. That time I went to nearest TATA DOCOMO showroom to pay my last month bill, they told me to that you have to pay extra 7 days usage charges for advance payment mode. I just agree with that deal. After 7 days The MNP Process was done. My new service was opened in VODAFONE NETWORK. After some days I received A call from TATA DOCOMO CUSTOMER CARE EXECUTIVES. They told me to that you...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

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