Tata DoCoMo Customer Care
Tata Sons Ltd.
Customer satisfaction rating: 20%
Submit a Complaint
6835
COMPLAINTS

Tata DoCoMo Customer Care

Tata Sons Ltd.

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Address
2 A, Old Ishwar Nagar, Main Mathura Road
New Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:

Additional info
Feedback Form

Andhra Pradesh

Gyan Peeth, Hardware Park, Plot No: 1 To 5, (Survey No: 1/1), Imarath Kancha, Raviryal Village, Maheshwaram Mandalam, Ranga Reddy Dist., Hyderabad, Andhra Pradesh – 500005
Tel: +91 84 1466 1010
Fax: +91 84 1466 3339

Gujarat
Tata Docomo, 4th Floor, Gujarat Bhavan, Opp. MJ Liberary Ellisbridge, Ahmedabad, Gujarat - 380006
Tel: +91 79 6655 8888
Fax: +91 90 3300 2273

Haryana
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Himachal Pradesh
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Karnataka
Tata Teleservices Ltd., Tata Docomo, A Block, 2nd Floor, Silicon Terraces, 30, Hosur Main Road, Koramangala, Bangalore - 560095
Tel: +91 80 6668 0000
Fax: +91 90 3600 2273

Kerala
Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi - 682025
Tel: +91 48 4666 0500
Fax: +91 90 3700 2273

Kolkata
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Madhya Pradesh
Tata Teleservices Limited, Plot No 1, 2, 3 Kwality Globus, Permalli Wallace Compound Opp. RBI, Hoshangabad Road Bhopal - 462011
Tel: +91 75 5666 0609
Fax: +91 75 5666 0444

Mumbai
Tata Teleservices Maharastra Limited, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400613
Tel: +91 22 6661 5111
Fax: +91 22 6791 7777

Orissa
Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur, Bhubaneswar - 751023
Tel: +91 67 4655 0200, +91 67 4655 0167
Fax: +91 67 4655 0248

Punjab
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Rajasthan
Tata Teleservices Limited, The Guman-1, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tel: +91 14 1655 0101
Fax: +91 77 3700 2273

Maharashtra
Tata Teleservices (Mah) Ltd, 3Rd Floor, The Metropole Building, Next To Inox, Bund Garden Road, Pune - 411001
Tel: +91 90 2901 2524
Fax: +91 22 6791 7777

Rowb
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Tamil Nadu
Tata Teleservices Limited, 13th Floor, Prince Info City-II, No. 283 & 284, Rajiv Gandhi Salai, Kandhanchavadi, Chennai - 600096
Tel: +91 44 6666 2000
Fax: +91 90 4300 2273

Uttar Pradesh
East Tata Docomo, 2md Floor, K's Trident, 10, Rana Pratap Marg, Lucknow - 226001
Tel: +91 52 2655 0003
Fax: +91 90 4400 2273

Uttar Pradesh
West Tata Teleservices Ltd., 501 Mangal Pandey Nagar, Main University Road, Meerut - 250001
Tel: +91 12 1654 0008
Fax: +91 12 1660 5502

Bihar & Jharkhand
Tata Docomo, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna - 800001
Tel: +91 65 7669 9716
Fax: +91 90 3100 2273

View More Information...

Customer satisfaction rating
20%
Complaints
6835
Responses
5212
Resolved
111
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tata DoCoMo related photos (551)

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Tata DoCoMo Customer Care related pictures (551)

Tata DoCoMo Complaints & Reviews

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Tata Docomo — Unauthorised Balance deduction

 aaryaksourav on May 28, 2016
I am using docomo since last seven years, on 23-05 the company deducted around ₹51 frm my account.ph no..7209491722.(my other DoCoMo no)
customer care personnel said...it will be refunded in 24 hours.
even till date nither the balance has been refunded nor i am getting in touch with customer care.(probably they hv blocked my old number, i guess).
this is so frustrating..
kindly do the needful.
thanks and regards ..
Sourav....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Discontinue the Tata Docomo Photon No.9230031711

 2bappa on May 28, 2016
Dear Sir,

With reference to captioned tata photon no., I would like to inform you I need to discontinue this service with immediate effect due to poor service of internet facility.

Requesting you to do the needful and confirm me the amount, finally I need to pay close it.

Will appreciate your quick resolution in this regard.

Thanks & Regards,

Subhasis Chakraborty
Cell No. : 9830959622...
Complaint comments  Read comments Complaint category Internet Services

Tata Docomo — Legal notice for waived off fees

 astha.r on May 27, 2016
I had a Tata Docomo broadband connection in 2014. Account number - 989393795.

In April 2014 I was told I had to pay 4987, outstanding, even though I had stopped the connection in Dec 2014.
I still went ahead and paid 3000 as the executive I talked to gave me a waiver of 1987. I have this in mail.

In March 2016 I received another mail saying I had to pay 1987 or I will have legal proceedings started against me. So I called again and this time they told me to pay 950 and the account will be closed and this will considered my full and final amount.

Today,...
Complaint comments  Read comments [1]Complaint category Internet Services

Tata Docomo — Even after payment services are again cancelled after 10 days

 gopal purswani on May 27, 2016
This is in reference to our account number: 916567505 which was cdma and got it converted to gsm under account number: 91823265.

Our mobile was disconnected without even intimating us on call, stating that there is an outstanding amount of rs. 68 in bill for account number 916567505 which was cdma. After a huge discussion on customer service at 121. The bill was paid through tata docomo website through credit card on 17th may.

After payment, our number, was reconnected.

To our surprise, just after 5 days, we receive a call from docomo, stating that your...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Call details list

 ranjiranju on May 27, 2016
Actually i lost my phone but its ringing then it comes switched off so i want call details for 1 month my mobile no is 8970937655 now i purchased duplicate sim card when i active my no one call came from unknown number and said i got call from ur no so only i asked my call list so kindly help me and its very very urgent if i register the complaint i want to know the next strp and kindly send the details to ranjitha5@ymail.com....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata Docomo — Service related-9032903257

 Chintu71 on May 26, 2016
Am the customer of tata docomo cummunication services and i am using that 6years and keep the balance in that sim 5 rupees and remove the sim and kept the sim in my pocket and didn't not use for 3 months and sim is not working and so what ever the process you under go that not my headache
My sim should start with in 24hours and you want my details sim details my number is 9032903257 and sim details baddigam mangamma w/o narsareddy hs no 1-54a korlamadugu, kottapalli, darsi mandalam prakas...
Complaint comments  Read comments [1]Complaint category Police

Tata Docomo — Complain against tata docomo service for harassment by calls and bill payment of without providing service.

 amitranjan.soy@gmail.com on May 26, 2016
Respected sir,

Complain against tata docomo service for harassment by calls and bill payment of without providing service.

I have taken new tata docom post paid 3G service no. 9225308527 on 5th march. Since day one it is not working properly. I complained against service to tata docomo care centers and they sent engineer for checking. Engineer agreed connective issue and also said that tata docomo have connectivity issue and if connect it is very slow browses in my area Pimple Gurav Pune, As I communicated to care center they said to wait for 3-4 days will change...
Complaint comments  Read comments [1]Complaint category Internet Services

Tata Docomo — 3g to 2g conversion without notification

 Amit Patel09999 on May 26, 2016
Dear team

My 3g data (On mobile no-7405992470) became 2g on same day due to someone�s false recharge.

25.05.2016: my 3g data�s validity was supposed to expire so i did recharge of 39 to get more 5 days validity.

I am shocked when i got a sms that recharge of 26 successful for 125mb 2g recharge. So i am thinking that somebody had recharge my number wrongly.

I am not getting any solutions from customer care.

But my question is why i will suffer for any other mistakes. Earlier i had 400mb data carried forward and got 150mb...
Complaint comments  Read comments [1]Complaint category Internet Services

Tata Docomo — Very bad customer care service, people are very rude from the very beginning, unprofessional

 bdc on May 26, 2016
I had called the karnataka - bangalore customer care number 9036012345 on 26th may 2016 morning. The customer care employees are very rude while answering. No patience. If we did not understand something and ask them the same question for the second time their tone of answering is even worst. They tend to provoke us with their bad behavior. We pay money and buy the sim card and the way they treat us is like as if we are beggars.Information provided when we recharge would be something else and when we call customer and ask why it is not recharged they say a different rule. When we say the we received...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata Docomo — Bad service

 Anuradha Srikanth on May 25, 2016
The Tata Photon service is so bad that often it gets disconnected and there is no network connectivity at all. The ads are very much attractive to the customers but when it comes to service, there is not much to offer. Most of the time there is low connectivity which affects my work very much. Is there anything which you can do? The service is so pathetic that we feel scared to recommend the services of your company to others....
Complaint comments  Read comments [1]Complaint category Internet Services

Tata Docomo — New sim card is not activated

 chopralalit on May 25, 2016
I purchased new gsm sim card by submitting my aadhar card copy and my photograph to tata docomo outlet in sec-9, chandigarh, after my cdma no. 9256225982 was stopped due to discontinuation of cdma service by tata docomo on may 20, 2016, it was told by tata docomo representative that this sim card will be activated within 3-4 days but till today i. E. May 25, 2016, this sim is not activated, you are requested to activate this sim (9256225982), as early as possible. My alternate number is 8901067179.

Thanks & regards,
Lalit chopra...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Tata Docomo — Tata Docomo Wi-Fi Data Card

 Aryan92 on May 24, 2016
My TATA Photon no. is 9210912975.
Very worst experience with this data card. In the starting they said that u will get a very good speed but that's all fake commitment.
My plan is of 750 Rs and in this plan i get 5 GB Data of higher speed and then normal speed.
But after 5GB i cant use it bcoz of its speed even i cant open any website after 5GB.
And especially the executive are not good. The executive who handle my complaint they are trying to understand my complaint. Even he don't want to listen me carefully.
I want to take strict action against this complaint....
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Tata Docomo — About recharge and tata app

 vikas989 on May 24, 2016
I have two tata docomo numbers. first is 7696807795 of punjab and second 9034810387 from haryana. i downloaded tata docomo app in my phone . i checked my best offer in this app for my punjab number 7696807795. which was 300mb data in 46rs for 28 days. i recharged 46rs from dealer .on 18 may 2016. but after that in 46 rs no data or no balance recived on my number 7696807795. when i call paid customer number there is not satisfied responce and when i trying to reachrged from tata app it is also not working so i am sad in this connection and want to change in other network....
Complaint comments  Read comments [1]Complaint category Telecommunications

Tata Docomo — Tata docomo charging very high swachh bharat cess

 vikashjee on May 24, 2016
Government of india has imposed an additional cess called the “swachh bharat cess”. Sbc is levied by central government on the value of all taxable services @.50%. The new rate of service tax inclusive of sbc will be 14.50%.

Sbc will be applicable only on those services which are provided on or after 15th november, 2015. Fully exempted services and those services which lies in the negative list are out of the purview of sbc. Sbc will be charged separately in the invoice. Means, if value of taxable service is rs. 1, 000/- service tax will be rs. 140/- and scb will be rs.5/- tax...
Complaint comments  Read comments [1]Complaint category Tax Services

Tata Docomo — Services and connectivity

 agupta372 on May 23, 2016
I purchased a dongle (Tata photon max) last month i. E april. They offered me high speed internet all over the india but when i move to kharagpur then instead of giving high speed internet, it didn't connected. When i made complaint of it the customer care person told me that it will happen in kharagpur so we cann't help you. I told them to disconnect this connection, when i need this then i'll start it again. On this they told me if you disconnect this then in future you have to purchase new one. The old one which i have is of no use. At the time when i purchased this, they told me when it is of...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Tata Docomo — How many more years tata docomo customer's should compromise with network

 AlphaBetaGamma on May 23, 2016
Tata docomo network is poor we are spending in thousand's per person to maintain one network. We choosed best network tata docomo. But it's good in offer's not in network. Try to find some good in technology update's how us is good in genuine prompt networks. Tata docomo is poor network service and it never cared at core of network trouble shooting by there business report graphs may lead in high. Tata docomo is best in other services and it's offer. Think once our docomo can reach technically strong to reach it's satillite properly to better disconnect or interrupt...
Complaint comments  Read comments [3]Complaint category Business & Finances

Tata Docomo — PUK2 not provided [Resolved]

 tristanlee on May 23, 2016
Tata docomo customer care couldn't provide me with the puk2 of my number. I need it to activate fdn. My pin2 is blocked and there is no way i am being able to sort this out. Service centre executives told me that there is no puk2 in tata docomo sims. They have provided me with the puk1 though.

My tata docomo number is : 9450170238
Please provide the puk2 for this number as soon as possible....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata Docomo — Unable to browse Internet

 Deepaknearbuy on May 22, 2016
Hi Tatadocomo,

This is complaint regarding to Internet issue, from one month I m unable to browse Internet, I did everything and did raised a complaint haven't got any proper resolution from tatadocomo.this type of worst company I have evr seen in my life that is not caring to customers no resolution from. I called many time to customer care but I everytime I got same answer our escalation department will get in touch with you but ita not happening. I had recharge of internet pack and now its no use for me because its not working and very bad experience with tatadocomo netwrk.
Complaint comments  Read comments [1]Complaint category Telecommunications

Tata Docomo — Fraud messages [Resolved]

 saraswathibai on May 20, 2016
Sir
i recharged the mobile number 9035930569 with rs 141 on 17th may 2016 thinking that i would get 1 gb data but to my surprise i got only 500 mb and on enquiry i was told remaining 424 mb will be credited afer 24 hours but after 24 hours no data was credited and when checked with customer care i was told that cant be credited for old sim but in offer message nothing was mentioned and more over instead of 600 mb only 500 mb was given and like this tata docomo is cheating the customers through fraud messages and offers. i want 1 gb data as it was mentioned in the message
thanking...
Complaint comments  Read comments [1]Complaint category Other

Tata Docomo — Threatening calls from tata docomo

 Prathamesh Londhe on May 20, 2016
I got a call from delhi high court, saying you have to be present tomorrow in the court or else you will be charged rs. 25000 for not appearing and will fax it to your local police station and they will legal action on you.
Even after asking several mails from tata docomo's side for final settlement, there was no positive reply from their side.
Today directly i got a call from delhi high court saying all the above fake things....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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