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Tata DoCoMo Customer Care

Tata Teleservices Ltd

No.1364, Avinashi Road, Peelamedu
Coimbatore
Coimbatore District
Tamil Nadu
India - 641002

Customer Care Phone Numbers and Contacts

Phone:+91 422 646 2966
 
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Tata DoCoMo Complaints & Reviews

Tata DoCoMo - Address verification not in proper way

User
 rangole on Jul 4, 2015
Dear Team, I am from hyderabad, I had transferred my prepaid connection to postpaid in the month of June 2015. For address verification I requested customer service executive to come to my home after office hours i.e. after 6 pm. But he came on Saturday 4th July afternoon at 12 o'clock and submitted his comments as customer is not staying at his mailing address. With the effect of that they stopped my outgoing facility and this is second time when the customer care executive came at my office timings and I don't found at home. I requested to call me before going to my home also but I didn't...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - slowest 3G internet

User
 vamsimohana on Jul 4, 2015
Hi, this is vamsi form teghoria, kolkata ...I have take Tata Docomo photon max wifi corporate connection and my photon no. is 09230524742. Since last 3 and half months I am not getting internet properly... there is a continuous disruption and facing very very slow network ie., around 98 kbps ... I called to customer care for several times. Each time they were saying like connection will be rectified within one month. But actually 4 months happened but there was no improvement ... Finally I called today and I came to know that they are receiving several complaints from last 6 months in that area......
Complaint comments Read comments Complaint category Internet Services

Tata DoCoMo - worst service !! tata docomo cutting my balance

User
 nikitabanthiya14 on Jul 4, 2015
My internet connect is off and still tata docomo cutting rs from my main balance of internet !!! it's horrible !!! I lost almost 150 Rs.. Worst experience .. solved it and return back my money !!!, See in every 1 min, this is deducting (see image attached)!!! I want my money !!!...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Tata Docomo Wifi Refund within a month, false promise

User
 ashoksapariya on Jul 3, 2015
I purchased Tata Photon Wifi on 16th January. I did not get signal at my home, their company people checked 3 times in a week for signal at my home it did not work. They say it money back guarantee within a month. I requested money back within a week on 24th January. The store people gave me receipt, and they said you will receive refund cheque at your home. After chaising them from last 6 months and writing 15 to 20 mails on their customer care mail id listen@tatadocomo.com. I get only two replies one is automated mail saying I will get reply in 3 days, another mail is from some one saying sorry...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Tata Photon Wifi refund

User
 ashoksapariya on Jul 3, 2015
I purchased Tata Photon Wifi on 16th January. I did not get signal at my home, their company people checked 3 times in a week for signal at my home it did not work. They say it money back guarantee within a month. I requested money back within a week on 24th January. The store people gave me receipt, and they said you will receive refund check at your home. After chaising them from last 6 months and writing 15 to 20 mails on their customer care mail id listen@tatadocomo.com. I get only two replies one is automated mail saying I will get reply in 3 days, another mail is from some one saying sorry...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - TATA PHOTON DEVICE NOT WORKING

User
 VR Satyanarayana Raju Rudraraju on Jul 3, 2015
Consumer Name: N Subrahmanya Varma Number: 9246667910 Problems: 1) Very Low Speed 2) Device Over heating 3) No connectivity 4) TATA PHOTON Complaint website not working I have purchased TATA photon max on 26-06-2015 but to my dismay I have started getting problems from the 1st day itself like no connectivity and very low speeds. Although I registered a complaint with TATA photon company on their customer care number 1800266121 on 27/06/2015 with Service Req No:491897293, they said the problem is going to get resolved in 2 days but the response was terrible. I have registered a complaint...
Complaint comments Read comments Complaint category Internet Services

Tata DoCoMo - Device not working properly - very low speed

User
 VR Satyanarayana Raju Rudraraju on Jul 3, 2015
Consumer Name: N Subrahmanya Varma Number: 9246667910 Problems: 1) Very Low Speed 2) Device Over heating 3) No connectivity I have purchased TATA photon max on 26-06-2015 but to my dismay I have started getting problems from the 1st day itself like no connectivity and very low speeds. Although I registered a complaint with TATA photon company on their customer care number 1800266121 on 27/06/2015 with Service Req No:491897293, they said the problem is going to get resolved in 2 days but the response was terrible. I have registered a complaint again on 1st July 2015 with service req No:...
Complaint comments Read comments Complaint category Internet Services

Tata DoCoMo - Balance Deduction from Prepaid Mobile Number 9068722483

User
 vikas.dhingra on Jul 3, 2015
Balance Deduction from Prepaid Mobile Number 9068722483, company replies that one spider man game has been downloaded as on date 17-Jun-2015 through WAP mode, but infact there is not any game download from our side, need to revert back the balance deduction amount....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Tata DoCoMo - Call Barring - Poor Service

User
 hafizuddinsyed on Jul 2, 2015
My outgoing calls are barred bytata docomo stating that i have some due.
Even after payment of due they have not unbarred the outgoing service.

When contacted customer care they are telling to contact other department and are answering very rudely. Sometimes they don't even connect you to the representative.

I wrote several emails to listen@tatadocomo.com, but no response from them.

Please unbar my outgoing calls.

Overall the quality of service and response from the docomo's side sucks....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - very low speed and connectivity issue

User
 Utkarsh Gaurav on Jul 1, 2015
i am terribly disappointed with the speed and connectivity in Lucknow and especially in the Lekhraj, Indira Nagar area. I don't get regular connectivity and my speed averages below 30-40 kbps from 3 months. I have reported to the tata photon customer care online and phone and they say that " this area is highly utilized area and this problem may occurs some time our team is working on this, we can't register your complaint against this issue". the very next day my connection was activated and several times after that. Every time there is an assurance that an upgrade of infrastructure is going on...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - credit my 422 Rs as tata docomo cheated in wrong recharges.

User
 Santosh Sindhi on Jul 1, 2015
As they are offering Rs 75 to 80 Rs for 1 GB 3G plans and here in my case i really send one email 4 to 6 MB they are saying 42MB and punishment for that they charge me 422 Rs. I am confident that TATA DOCOMO system of data calculation of internet is inappropriate....
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Charged money for toll free number

User
 Azhar500 on Jul 1, 2015
As on 01/07/2015, a call was made to number 18601085555, 3 rupees 60 paise were charged for the call.But the company executive tells that this number is chargeable.The number 18601085555 is of Intex customer care.Also there are other issues with the company as- activation of unnecessary services while browsing the internet.These types of issues have taken place many a times So, I request some strict action against the company and seek compensation for the same....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Sim card not detecting

User
 skranarahaman on Jul 1, 2015
Since last 2 months, sometimes my phone can not detect the sim at all. It goes off for several minutes (sometime more than 1 hours) and then come back. I tried with different handset to see if it is handset issue or not. But it seems the problem is with either network or sim. It is happening very frequently. Suggest me what should I do. I have tried restarting mobile, sim on/off setting, different hand-set everything, but nothing seemed to work for me. Its terrible especially when I am expecting important calls or to get OTP for important transaction. Help appreciated. My Number: 9038024669,...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - tata docomo torcher

User
 avancha_prasanna@yahoo.com on Jun 30, 2015
hi all I was using tata photon 3G connection on dongle. Due to my marriage I could not use my data card. Expecting this well in hand, I have called up customer care and informed them to disconnect my connection. I have been assured that it will be taken care. However, it was not. After marriage I don't had Internet connection for some days and I have seen that instead of my disconnection request bill was generated. When the docomo team called me to inform on the unpaid bill, I have again informed them. They confirmed with me the reason for disconnect request and assured to get it done. This happened...
Complaint comments Read comments [2] Complaint category Internet Services

Tata DoCoMo - Random Balance cut from last 1.5 months

User
 zankhan on Jun 30, 2015
On 29th JUL 2015 I recharged my number [7276197300] by 90 rs. Available balance was 90. Same day evening balance was 62. I called customer care and as per their data I used around 9 to 10 rs for outgoing calls after the recharge. hence my balance should be around 80. They asked me to call after 4 hr, I called on 30th after 12 hrs then again they asked me to call after 4 hrs. Last week also my balance got deducted by 20 rs. I am facing such issue from last 1.5 months. I do recharges of around 300 rs every month. It is difficult for me to track my balance all the time. I realized that my balance is...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - Wrong billing of last postpaid bill

User
 sumit89 on Jun 29, 2015
I was use 7278461446, 199/- postpaid plan of TATA DOCOMO. Due to some inconvenience and harassment from TATA DOCOMO I changed my postpaid connection to prepaid which was I used previously. My postpaid connection converted to prepaid on 30th May 2015 and I received a message that 15th June my final bill will be generate. My billing period of the month from 25th. My prepaid connection started from 30th June. Therefore, I used postpaid connection only 5days for this month. But I got my final bill on today 29th June. They send me full month bill. But I have no problem with that. The issue is that, they...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - Unethical Behaviour

User
 abhinet123 on Jun 29, 2015
I had an Tata DoCoMo Photon Max connectivity and as speed was not good, Also the service hence planned to discontinue the services. However today received an call from 9036227525 threating payment was not made immediate to dire consequences and also caller called someone shankarappa to take care of me, Already made payment whatever outstanding even wrongly charged . :29/06/2015 Time : 14:45 Number : 9036227525 Please let me know is it legally to use goons to recover money ?...
Complaint comments Read comments [2] Complaint category Internet Services

Tata DoCoMo - Poor document maintanace

User
 yuvaraj kannappan on Jun 29, 2015
Tata docomo is having too poor on document handling system. there is no history details and unique contacts and with proper tracking. Their current system is working with less linked options. I have submitted my document in 5 times. I purchased a photon device after my document submittion only. Every time they are missed out that document. There is no procedure in document system. Docomo Number: 920191779 My kind suggestion is please don't use tata-docomo services. Mu mobile number : 9789010527...
Complaint comments Read comments [3] Complaint category Telecommunications

Tata DoCoMo - Threatening calls for fake billing.

User
 adil.ltit on Jun 29, 2015
I had a Tata Docomo Broadband connection in Mumbai (Acc no. 980541029) in the name, Adil Ahmed. I used it till May 2013 and then I shifted out of my Mumbai. So i made a disconnection request to TATA DOCOMO on phone. But yet, these guys kept sending me the bills for the next 3 months in spite of the fact that I was not staying over there and nobody was using the connection. Now I get calls from some person who claims to be an advocate calling from Delhi, and he threatens me with legal consequences but on searching over the internet i realised that his no. was not of Delhi, but Rajasthan. And...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - NO RESOLUTION YET AGAIN (only a run around) A Cheat

User
 unknown1982 on Jun 29, 2015
Tata Docomo has only one resolution ... is to say sorry ... MY initial mail... 10 days ago i had taken a Tata Photon Plus dongle... the plan signed up for was Rs 750 / month unlimited... 6 mbps for 5GB and later 153 kbps... as per the executive at the hypercity malad west store ... 1st they had committed that the activation will taken no longer that 24 hrs for sure...(as told by both the store executive and the executive who had come to take the documents) ...the executive who had come home had not given any details on what plan we need to sign up ... no receipt of payment .. just took...
Complaint comments Read comments Complaint category Broadband

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