Tata DoCoMo Customer Care

Tata DoCoMo Customer Care

Tata Teleservices Ltd

No.1364, Avinashi Road, Peelamedu
Coimbatore
Coimbatore District
Tamil Nadu
India - 641002

Customer Care Phone Numbers and Contacts

Phone:+91 422 646 2966
Satisfactory Rating
1%
Complaints
5730
Resolved
49
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Tata DoCoMo Complaints & Reviews

Tata DoCoMo - Fraud Transaction

User
 Bhumika Wati on Jul 29, 2015
DEAR SIR, YESTERDAY i.e. 28/07/2015 between 3.00 pm to 4.30 Pm, there was a FRUAD transaction from Syndicate Bank, Port Blair, A/c No. 99002200069935 for an amount Rs. 1475.00. without my permission & knowledge. So Sir it is my request to kindly block the amount and refund the same amount in my said account No. please. If the same amount is credited in my account, I will always be thankful to you. My ATM first four Digit No. is 4033 and last four digit No. 5618...
Complaint comments Read comments [1] Complaint category Online Shopping

Tata DoCoMo Walky - Misselling

User
 sarkar4 on Jul 29, 2015
I, Tanmay sarkar, purchased a TATA walky having no. 033 65009099, model no. V-FC9300 OLIVA on 07/02/2015 from ETHEREAL, add-180/2 CIT road, SCH- VIIM, ground floor, ultadanga, kolk-54. But after few days, it has stopped working. I have requested several times verbally, but no body is responding. I have contacted with the customer care. They told me that it will be charged Rs.100 though I was told that it has 1year gar-runty. They send service person who told that the walky is in dead condition and has to be changed, and also out of stock and the model is now not manufactured by company. Cusrtomer...
Complaint comments Read comments [4] Complaint category Landline & Home Phone Provider

Tata DoCoMo - Number portability with no dues

User
 NANI BABU Ariminti on Jul 28, 2015
Dear sir, sub: postpaid number portability with no dues. I m ramesh am having in your network with postpaid connection previously . Now iam with uninor because here good customer service only. Cause in tata service very very worest service. If iam already paid total due and bill also with extra payment in your store tata teleservices ltd rs.192/- date: 15/05/2015 bill no: 3780 gudivada andhrapradesh india-521301. So now one of your customer service person name: p swapna hyderabad andharpradesh india land no; 040-67231450 this person very very irritating me on...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Tata DoCoMo - Tata docomo city centre service centre employees cheat me

User
 Sunny Rajput on Jul 28, 2015
Dear sir, I am Ravi Rajput from Gwalior and i purchased tata docomo postpaid no. 8109016727. But after purchasing day i faced continue network problem I have complaint of my docomo network problem before 3 days but no-one try to solve my probelm. They only told me "soory sir this problem not solved permanently". What is this, means mistake is not your docomo employees, mistake is mine that i buy that sim. Before purchasing i told the employees of docomo but they call me daily and told me u never face that problem. Now they all are silent no one resolved my problem. I have submitted 300 ruppes for...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Tata DoCoMo - Recharge to the wrong number instead of my number by paytym.com

User
 Ajay Kumar Rayapudi on Jul 28, 2015
My number:8960739849

Today morning around 9:30 i did recharge of 70 to 8960749398 instead my number wrongly in paytym.

Payment details: -

Order no. 113074626828 jul '15 9:27 am

Payment details
Payment of rs. 70 received by paytm !
Nb transaction no ccacg1mfo477rs 70.

While calling that number is switched off.

Please resolve my complaint.

Regards
Ajay...
Complaint comments Read comments [2] Complaint category Telecommunications

Tata DoCoMo - Wifi net setter slow and they are not doing anything about it.

User
 Adhish Antony on Jul 27, 2015
For the past few months two of my docomo photonmax wifi data card is showing problems and the net is very slow.Speed right now is 35kbps download speed. Im paying around 2000 every month for my device.I contacted and evevn went to the docomo store but they were helpless aswell. This is proper scamming.They are taking money and not doing anything about it. My work has become harder cause of the net speed which i am experiencing now.I am supposed to get around 1-2MBPS speed . Right now im only getting 35kbps and they are charging me 2000 every month.Its been a month they to resolve the issue. And...
Complaint comments Read comments [3] Complaint category Internet Services

Tata DoCoMo - Unsatisfied with tata docomo service.

User
 Vaibhav9986 on Jul 27, 2015
Sir, I have Tata Docomo Prepaid No. (7208671876). I am lived in Uran Navi Mumbai. Last 4-5 days I am facing problem with internet service in Uran (Navi Mumbai) area. From Last 4 days I am daily try to contact with your service center executive. But every time they cut my phone and whenever they pick up my phone they don’t give proper solution and also speak rudely and cut phone immediate. So request to solve this matter and refund my account which ever I loss from last five days. Thanks & regards, Vaibhav Patil (Phone No.-7208671876)...
Complaint comments Read comments [3] Complaint category Internet Services

Tata DoCoMo - Unwanted deduction for ta - huwwap by tata docomo of rs 62. 41

User
 manoj8nits on Jul 27, 2015
My mobile no. Is 9028292561 and today i received a message saying

"hi! You have subscribed to ldr at rs. 62. 41 for 19 days. Due for renewal on 15aug - 15. To stop, dial or sms stop to 155223. "

I called the given no. And deactivated the service and then after sometime i received the message stating that "service has been deactivated, thank you for using the service" but i did not receive my money back.
Then i tried to call the customer service but could not connect them.

First of all i did not activate any service and after...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Tata DoCoMo - Abusive salesperson and faulty device

User
 Leenadarne on Jul 26, 2015
I purchased tata photon device on 28/may 2015.through corporate connection.since then it has not worked. The sales person mr chetan who visits emcure pharmaceuticals in pune was very very abusive . I tried calling customer care every time but they say this 1800266121 is the number and when I dial they say it's not the number. I mailed and the complaint number is 793276. But I never heard anything on this. The device never worked till today and I am continuously getting bills. Kindly help...
Complaint comments Read comments [2] Complaint category Internet Services

Tata DoCoMo - Tata Photon is asking to pay for what I never used

User
 KAKUM12 on Jul 26, 2015
Hello, Since last Nov 2015, I am using Tata Photon postpaid numbered 9278013038. I am using 7GB pm plan. Due to no internet connectivity from their end on 25/07/2015 whole day, I could not use approx 2GB data and that was my last date of monthly cycle, so I missed with approx 2GB data. When I talked with customer care, they first not took my complaint. Then I have sent email to customer care. I got a call in which they suggested me I have to pay for what I never used and reached me TRAI guidelines. I exactly don't know what are the TRAI guidelines, but I am pretty sure that there can not...
Complaint comments Read comments [2] Complaint category Internet Services

Tata DoCoMo - Complaint about tata docomo postpaid connection network problem continued

User
 rajputravi79 on Jul 25, 2015
Hello sir, I am Ravi Rajput From Gwalior and my postpaid no. is 8109016727 I have purchased ur srim from Gwalior city centre service centre. But after i purchased tata docomo sim, i faced continue network problem. My sim not gain their docomo network properly. i have complaint in city centre office but they dont responed me. I used docomo no. before 2 years but due to network problem, i switched it to idea. I believe your network this time but i faced same problem. I submitted 300 rs. in city centre office at the time of purchased. So please help me in this matter. You solved my problem...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Tata DoCoMo - VAS activated and money deducted without consent

User
 harish uk on Jul 25, 2015
TATA DOCOMO Account No.947665201 (Plan GSM 3G 350 Voice) Bill No.1861364560 17/07/15 to 15/06/15 This phone is being used by my mother who knows nothing more than making and answering calls. I would like to know how the value added service named voice portal (buddychat) got activated without our consent and the bill shows an extra amount of Rs.359.50. Please send me an amended bill just for the regular calls so that i can make the payment as usual....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - Stop Services without any reason -9259162786

User
 naseemfaiz on Jul 25, 2015
Dear Sir, I have done MNP from Tata Indicom to Tata Docomo, the address verification has been done and I have paid my first bill as well. Now from 20-07-2015 my number has been stopped working. I am calling customer care and they are saying that they are working on it. I am loosing all my important calls as I was using this number since last seven years. I am writing in a hope that someone can resolve this issue....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - Recharge of 500 not giving Talktime of 525 as mentioned in the website

User
 Mohammed Ziyauddin on Jul 25, 2015
I had recharged my mobile 8050908692 on 24 July with Rs.500(talk time Rs. 525). It's clearly mentioned on website that 500 recharge will give a Talktime of 525. On successful recharge I got an SMS confirmation that 500 recharge with 525 talktime was credited. But when I checked my balance, I had talktime of Rs.500 only. I called customer care, but they did not help me with this. I have attached the recharge tariff screenshot from Tata Docomo website for reference....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - Internet data automatically acting.

User
 jd1994 on Jul 24, 2015
Hello,
My number is 8866050866.
I was not using my internet that time my net balance was cut automatic.
That time my mobile phone was power off.the dat is -24/7/2015.
Of time is 8am to 6pm.
But your customer care Mr.nirav Patel was saying. My net was used in 2pm and charge was 600mb.
But that time. My mobile was switch off.
And I am not used the net.
And dally my net useg is 10 to 30mb.
So how I am use 600mb in 2house.
So my request to Tata DoCoMo to pls kindly soluting my complain and give me my data 600mb back pls....
Complaint comments Read comments [2] Complaint category Telecommunications

Tata DoCoMo - Complaint on speed & connectivity request no.494281045 for your Tata Photon number 9212047460~~M23449729

User
 N. Sreenuvasulu, SPSM® on Jul 24, 2015
In spite of complaining many times about the connectivity issue and speed in sector 31 Gurgoan, no resolution has been provided so far and still Facing the challenge. I have been continuously facing this challenge with my photon# 9212047460 Have spoken many times with Customer care and no 1 has provided any resolution and still facing the challenge. Compliance have made serveral times and no resoultion has been provided yet and highly dis satisfied with TATA Photn services Request you to kindly provide the solution at the earliest...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - Money deduction without consent

User
 ashishkdubey73 on Jul 23, 2015
Hello,
I was browsing internet on 3G using my Tata-Docomo number. All of a sudden, I get a message from "TA-HUWWAP" that says some service has been activated in my mobile that I did not opt for in the first place.It says that I have been charged Rs. 76.93 for that service.

I contacted the customer care to get it deactivated immediately, but I did not get any refund.I want my money back.I am not going to pay for any service that I don't want in the first place.

As per the TRAI guidelines, there should be some process of taking a consent from the...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - Not disconnecting the connection on time and now asking for payment for such period

User
 mohammad azharudin on Jul 23, 2015
I got a tata DoCoMo mobile number 8050029281 but after taking the postpaid I realized that there is no proper coverage in our area (though the area is in heart of Bangalore City). I first compliant about the network issue and the service person that we are augmenting our network and soon you should get good coverage. But I asked to discontinue my connection and I got confirmation of my request via mail dated Dec 29, 2014. But the actual disconnection by Tata was done only on Feb 24, 2015 - i got mail only on this date that my connection is cancelled( I don't know the reason!!)...But to my Horror...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - Activating a service without my consent

User
 ovi43 on Jul 22, 2015
My 99 rupees have been deducted for some ldr service which I didn't ask for and which was activated automatically. This happened today on 23 July.My number is . 08951124463 Kindly give me my cash back as this is a service I didn't want. My Mail id: oviusf@gmail.com...
Complaint comments Read comments [2] Complaint category Telecommunications

Tata DoCoMo - Bad service

User
 hridayesh.srivastava on Jul 22, 2015
I am TATA PHOTON user for last three years. My photon number is 9235308921. Company never provided net speed as promised. I got no resolution for the same even after my repeated complaint.
last month on 22 july 15 when i submitted my request to withdraw my account. Company representative gave me offer for new bill plan. that i accepted.
but i got my bill of old plan.
I am very much disappointed by company services and attitude.
I want to surrender my photon services finally....
Complaint comments Read comments [2] Complaint category Broadband

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