Tata DoCoMo Customer Care
Tata Sons Ltd.
Customer satisfaction rating: 20%
Submit a Complaint
6962
COMPLAINTS

Tata DoCoMo Customer Care

Tata Sons Ltd.

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Address
2 A, Old Ishwar Nagar, Main Mathura Road
New Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:
Phone:
125
55

Additional info
Andhra Pradesh
Gyan Peeth, Hardware Park, Plot No: 1 To 5, (Survey No: 1/1), Imarath Kancha, Raviryal Village, Maheshwaram Mandalam, Ranga Reddy Dist., Hyderabad, Andhra Pradesh – 500005
Tel: +91 84 1466 1010
Fax: +91 84 1466 3339

Gujarat
Tata Docomo, 4th Floor, Gujarat Bhavan, Opp. MJ Liberary Ellisbridge, Ahmedabad, Gujarat - 380006
Tel: +91 79 6655 8888
Fax: +91 90 3300 2273

Haryana
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Himachal Pradesh
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Karnataka
Tata Teleservices Ltd., Tata Docomo, A Block, 2nd Floor, Silicon Terraces, 30, Hosur Main Road, Koramangala, Bangalore - 560095
Tel: +91 80 6668 0000
Fax: +91 90 3600 2273

Kerala
Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi - 682025
Tel: +91 48 4666 0500
Fax: +91 90 3700 2273

Kolkata
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Madhya Pradesh
Tata Teleservices Limited, Plot No 1, 2, 3 Kwality Globus, Permalli Wallace Compound Opp. RBI, Hoshangabad Road Bhopal - 462011
Tel: +91 75 5666 0609
Fax: +91 75 5666 0444

Mumbai
Tata Teleservices Maharastra Limited, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400613
Tel: +91 22 6661 5111
Fax: +91 22 6791 7777

Orissa
Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur, Bhubaneswar - 751023
Tel: +91 67 4655 0200, +91 67 4655 0167
Fax: +91 67 4655 0248

Punjab
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Rajasthan
Tata Teleservices Limited, The Guman-1, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tel: +91 14 1655 0101
Fax: +91 77 3700 2273

Maharashtra
Tata Teleservices (Mah) Ltd, 3Rd Floor, The Metropole Building, Next To Inox, Bund Garden Road, Pune - 411001
Tel: +91 90 2901 2524
Fax: +91 22 6791 7777

Rowb
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Tamil Nadu
Tata Teleservices Limited, 13th Floor, Prince Info City-II, No. 283 & 284, Rajiv Gandhi Salai, Kandhanchavadi, Chennai - 600096
Tel: +91 44 6666 2000
Fax: +91 90 4300 2273

Uttar Pradesh
East Tata Docomo, 2md Floor, K's Trident, 10, Rana Pratap Marg, Lucknow - 226001
Tel: +91 52 2655 0003
Fax: +91 90 4400 2273

Uttar Pradesh
West Tata Teleservices Ltd., 501 Mangal Pandey Nagar, Main University Road, Meerut - 250001
Tel: +91 12 1654 0008
Fax: +91 12 1660 5502

Bihar & Jharkhand
Tata Docomo, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna - 800001
Tel: +91 65 7669 9716
Fax: +91 90 3100 2273

View More Information...

Customer satisfaction rating
20%
Complaints
6962
Responses
5318
Resolved
119
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tata DoCoMo related photos (564)

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Tata DoCoMo Customer Care related pictures (564)

Tata DoCoMo Complaints & Reviews

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Tata Docomo — Network issue

 pavan200s on Jul 24, 2016
We are using tata docomo network by 9098493422 and 9827270050.we have lots of problems like call droping and network droping.we had tried different ideas like sim changing, hand set changing etc.Because of this problems we got loss of money.we had complaint many times .But they didn't give any responce.Who will take this responsibility.please give us solution....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Deducting balance amount wrongly

 Premsaroj on Jul 23, 2016
Sir, I am using Tata Docomo mobile no. 8793141810. I had balance of roughly 1700 to 1800/- Rs. till 4:00 am on 23/07/2016. Suddenly when I got up the balance was 0.14 Rs. When asked the service provider says the net was used between 04:00 am to 06:00 am when I was asleep. I have galaxy S 5 which clearly shows that I have not used anything today. When it was brought to their notice they have promised to refund it back by 16:00. But till this time they have not done anything so far....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Invalid payment disclose even after foreclose of account

 Abhishek Shimpi on Jul 23, 2016
Hello sir,

I was using Tata Docomo post paid card NO. +91 8793075208 since June 2015 to Dec 2015

after that we foreclosed the account after the payment of 700 rs at your recovery agent in nashik

recovery agent said the SIM WOULD BE USED AGAIN IN FUTURE

after that we threw the sim .

We had received your company executive call from Nagpur of bill payment

for rupees 2500 even though don't have used the sim so kindly take the review for that...
Complaint comments  Read comments Complaint category Telecommunications

Tata Docomo — Internet connectivity issue

 sujoy.s on Jul 23, 2016
Previously I was in vodafone at 250 plan but took a transfer to tata to have a network diversification. But now I believe that was a mistake from my side.
From the day I had been using this connection I am not at all satisfied with its connectivity of the internet.
So kindly do the needful. The company has been consoling me may be dor the past threenor four months that this internet connectivity will be solved, but I think day by day the matter is getting worse.

Thanks,...
Complaint comments  Read comments Complaint category Internet Services

Tata Docomo — Disconnected my number

 sp7648 on Jul 23, 2016
Background:
I have bought a tata docomo sim from Pilani, Rajasthan. I was using the number since 2 years.

Issue:
Few days back I got a message from docomo stating that I have to resubmit my documents. But I was currently on a vacation in mumbai and they did not accept my documents in mumbai. They told me to submit the documents within 2 days or my services will be disconnected. I also contacted customer care to which they told I have no options but to go Rajasthan in 1 day and submit the documents. Seriously? I also stated them it was impossible for me to do that in...
Complaint comments  Read comments Complaint category Telecommunications

Tata Docomo — Balance not debited in account

 nksharma192 on Jul 22, 2016
I purchased a new tata docomo connection 2 days back. I was told that i would be getting around 60 rupees as talktime value after activation. My number got activated around 36 hours before. Still I do not get any value added to my account. I went to the tata docomo store the morning, they told me that value will be added shortly, but it wasn't. I called many times but no one replied. In the evening, somebody picked the phone and said that the value will be added in 5 minutes. It has been almost 2 hours, but i get nothing....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Mobile no postpaid to prepaid and extra bill take

 Paras Giri on Jul 22, 2016
Dear sir

Ir i reqwest that last 2month to i want my number 9916591688 so post paid to prepaid but do so i will take all ready document submit but maigert my no so i will tirde call tata docomo costumer care call and coimpelt so no 876224496 and 876080747 but not maigret so i will tired and send extra bill and my bill priod is evry month 24 to 25 date take last month dated take call reted so last 1382 rupes take last 3 month this type siting me so help me

Kindaly i hope to you

Yours faith fully
Paras giri
9916591688...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — High billing

 shivamangalore on Jul 22, 2016
Hi sir, this is shivraj from bangalore. Im using the number 8123945698.. My bill plan is 1299 monthly rental plan in which local/std/data is free. But still im receiving bill around 2500, 5000, 3000... Why this extra money is charged? Even i requested for detailed bill but im not getting the bill. Till last month i paid so much money and this month also it says my bill is around 2700.1299 is my plan+ 199 internet booster pack + 400 for8123000488 (Another number which is registered with the same account but its not using for calls or any other purpose) rental.. So what about other charges?? I want...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Outgoing banned without reason.

 sandysammehra on Jul 21, 2016
My docomo postpaid no is 9017054145. My billing date is 13 to next month 12. I have changed my plan 298 to 351 (1 gb 3g and 1500 minute) this plan active on 13 july 2016. 17 july 2016 i have a massage from docomo care "your usage has crossed your credit limit. And submit 2039 rs. Immediately" but that day i used my 3g plan only 400+ mb. At the night my outgoing banned. I called to customer care and talk for this problem, customer care solve my problem next day (18-07-2016). After two days i have received another massage from docomo "your usage has crossed your credit limit and submit 2305 rs. Immediately"...
Complaint comments  Read comments [2]Complaint category Internet Services

Tata Docomo — Billing problem

 Manish Yadav on Jul 21, 2016
I am using tata photon for last 3 years with an advance rental plan of 1 year with 6 gb monthly un-limited costing me rs 6000/- a year. When my subscription expired in march it was converted to monthly plan of rs-1093. I was not informed or received the call for the same. But previously 3 yrs i was getting a call on renew the account. Now when i spoke to one of the representative about this they informed me that i will be given a discount of rs500 for the present bill and yearly plan will be starting from the next billing. Now again i received a bill of rs 1093. I am continuously following with...
Complaint comments  Read comments [1]Complaint category Internet Services

Tata Docomo — Net pack too expensive instead of others docomo users

 parveen agarwal on Jul 21, 2016
Dear sir/madam
Here i am parveen aggarwal my mobile number is 9253145000 and inform to you yesterday i give a message for port my number and today i received a call docomo customer care for this number +911206739201 and his confirm my net plan has been changed today like rs.93 for one months 3g pack 1gb.Instead of rs.198.

But when i am going to shop for recharge shopkeeper totally refused this plan

So pls take some positive step and revert...
Complaint comments  Read comments [1]Complaint category Internet Services

Tata Docomo — They are changing me even after 1 year of disconnection

 poojadubey12 on Jul 20, 2016
I had taken a connection of Tata Docomo in 2015 which I disconnected in the same year and still they are billing me till now and sending me reminders through their lawyers

Despite clarifying that I was not using the connection, replying to the mail from lawyer in 13th Feb 2016, as below

"Despite requesting discontinuation of the service so many times, Tata is charging me bill every time. Why should I pay when I am not using the number anymore and have already communicated the same to company representatives. Every time I ask them why they are charging me for no service,...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata Docomo — Very very worst customer service

 Stephen911 on Jul 20, 2016
My first bad experience was address verification done by docomo after 10 days of my mob number's activation. They called my num 4 or 5 times. But i left my mob in home & hence not answered(Mobile is not allowed inside my college).My num got blocked.

I did compliant. They called my alternate number. Same story ( as i could not be with my mob 24 hrs a day). They said that they came to the address given & door was locked, none in the house, call not attended and other silly reasons. The door was not locked on their every arrival. Finally my num got relieved after 10 days of struggle....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Tata Docomo — Customer executive

 Praveen Padmashali on Jul 20, 2016
Hi,
My name is g. Praveen kumar & my mobile number is 9030004337 i am a postpaid customer i have selected a caller tune pakage with 75 rupees for which i can change 3 songs for 3 months
1. I have called to representative & asked to set title of panja telugu movie & i have got some panjab movie hindi song
2. I have requested to select title song of nanaku prematho movie but your person selected some other song

In my 3 songs 1st song i have selected and 2 songs you people selected total my time & money got wasted
Expeting rsolution...
Complaint comments  Read comments [2]Complaint category Telecommunications

Tata Docomo — Billing and threat calls

 Sandeep04234 on Jul 19, 2016
Dear tata docomo,

My name is sandeep sharma and i am from panchkula, and i am writing regarding my tata docomo photon number 9216009469.
I have been using this connection since more than a year. Since january i started getting extra cahrges for internet usage while my plan was 2gb 3g and then unlimited 2g.
I spoke to many of your customers services reps for this and no one helped me out and i told them to fix the bills else i will not use it anymore and i stopped using it in february.

(Note: i have call recordings from day 1 to till date for all conversations...
Complaint comments  Read comments [1]Complaint category Internet Services

Tata Docomo — Balance deduction

 Vikash C Gupta on Jul 19, 2016
Dear sir, /mam,
I have use tata docomo card my mobile number is 8460940266.
I get message for company side you recharge 99 rupees you get 1gb 3g data validity for 28 days when i rechare 99 rupees i get only validity 4 days. Now i call customer care someboday is say me not offter. Thats why i want to say tata docomo comapny is fraud with me so i want my validity for 28 days also my data 836 md my problem is not solve within 1 days i will go consumer court. I want my balance any how.
Regards
Vikash...
Complaint comments  Read comments [2]Complaint category Other

Tata Docomo — Recharge is not credited

 Rayappan C on Jul 19, 2016
Hi. my name is t. s. ramaswamy, my phone number 8050023302

I have recharged rs.129 on 18/07/2016 through one of the re-charge centre.
Till time it is not credited in my account. but i have received sms stating that stv recharge successful. mrp rs.129 validity 60days. all mobile calls 1.2p/2s. transaction id 100006527473548. like that sms received.

But till time i am unable to call any body by using tata docomo number 8050023302 more over the message coming you don't have balance.

No response from the recharge shop as well as customer care.
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Tata — Swatch

 prakash1211 on Jul 19, 2016
I recently bought this product, tata swach last week was feb it was, and within a few weeks it started giving me troubles, sometime slow filling of the water, sometimes leakage from the tank and many more issues.

Now the condition is, on 14 july the purifier went out of service completely, water was leaking and it was of no use to turn it on, we contacted the customer care and they said action will be taken soon and they will resolve the complaint, but nothing happened till 16th those 2 days i had to go out and get bislery bottles, and finally the technician came and checked and informed...
Complaint comments  Read comments [1]Complaint category Appliances

Tata Docomo — Complaint not resolved: worst customer care service [Resolved]

 Anand 123 on Jul 18, 2016
Dear whoever it is,
My photon was disconnected due to negative address verification as i had to relocate to a new place of residence on an emergency. Had updated the same to the tata customer care service also. Following day a person visited my new place of residence for address verification and verified it.
The connection was suspended and i raised a complaint on suspencion of my connection. But the customer care gave me stupid reasons and stated promising words saaying that the complaint has been escalated on high priority. And till date no solution have been provided. And i have...
Complaint comments  Read comments Complaint category Internet Services

Tata Docomo — Tata photon plus

 Peeyushwise on Jul 17, 2016
Good day mr thambiah, i am peeyush and have been a customer of tata photon plus since july 2013, however from last few days i am really disappointed and furious about the payback from tata tel. I have recharged my dongle twice in last 10 days and latest one was done day before yesterday. Just a classic example for today, don't want to share all in this complaint, hope tata tel will investigate others. As per cce (Neha gohar and praveen negi from senior escalation desk), i have used around 650 mb at 1 pm on july 17th, which i think opening only one website (Book my show) would not result in that,...
Complaint comments  Read comments [2]Complaint category Broadband

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