Tata DoCoMo Customer Care
Tata Sons Ltd.
Customer satisfaction rating: 21%
Submit a Complaint
7119
COMPLAINTS

Tata DoCoMo Customer Care

Tata Sons Ltd.

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Address
2 A, Old Ishwar Nagar, Main Mathura Road
New Delhi
New Delhi District
Delhi
India - 110065

Customer Care Phone Numbers and Contacts

Phone:
Phone:
149
66

Additional info
Andhra Pradesh
Gyan Peeth, Hardware Park, Plot No: 1 To 5, (Survey No: 1/1), Imarath Kancha, Raviryal Village, Maheshwaram Mandalam, Ranga Reddy Dist., Hyderabad, Andhra Pradesh – 500005
Tel: +91 84 1466 1010
Fax: +91 84 1466 3339

Gujarat
Tata Docomo, 4th Floor, Gujarat Bhavan, Opp. MJ Liberary Ellisbridge, Ahmedabad, Gujarat - 380006
Tel: +91 79 6655 8888
Fax: +91 90 3300 2273

Haryana
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Himachal Pradesh
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Karnataka
Tata Teleservices Ltd., Tata Docomo, A Block, 2nd Floor, Silicon Terraces, 30, Hosur Main Road, Koramangala, Bangalore - 560095
Tel: +91 80 6668 0000
Fax: +91 90 3600 2273

Kerala
Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi - 682025
Tel: +91 48 4666 0500
Fax: +91 90 3700 2273

Kolkata
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Madhya Pradesh
Tata Teleservices Limited, Plot No 1, 2, 3 Kwality Globus, Permalli Wallace Compound Opp. RBI, Hoshangabad Road Bhopal - 462011
Tel: +91 75 5666 0609
Fax: +91 75 5666 0444

Mumbai
Tata Teleservices Maharastra Limited, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400613
Tel: +91 22 6661 5111
Fax: +91 22 6791 7777

Orissa
Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur, Bhubaneswar - 751023
Tel: +91 67 4655 0200, +91 67 4655 0167
Fax: +91 67 4655 0248

Punjab
Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab - 160071
Tel: +91 17 2665 1515
Fax: +91 17 2665 1710

Rajasthan
Tata Teleservices Limited, The Guman-1, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tel: +91 14 1655 0101
Fax: +91 77 3700 2273

Maharashtra
Tata Teleservices (Mah) Ltd, 3Rd Floor, The Metropole Building, Next To Inox, Bund Garden Road, Pune - 411001
Tel: +91 90 2901 2524
Fax: +91 22 6791 7777

Rowb
Tata Teleservices Ltd., PS Srijan Tech Park, DN-52, Sector-V, Kolkata, West Bengal - 700091
Tel: +91 33 6666 2000
Fax: +91 33 6666 2028

Tamil Nadu
Tata Teleservices Limited, 13th Floor, Prince Info City-II, No. 283 & 284, Rajiv Gandhi Salai, Kandhanchavadi, Chennai - 600096
Tel: +91 44 6666 2000
Fax: +91 90 4300 2273

Uttar Pradesh
East Tata Docomo, 2md Floor, K's Trident, 10, Rana Pratap Marg, Lucknow - 226001
Tel: +91 52 2655 0003
Fax: +91 90 4400 2273

Uttar Pradesh
West Tata Teleservices Ltd., 501 Mangal Pandey Nagar, Main University Road, Meerut - 250001
Tel: +91 12 1654 0008
Fax: +91 12 1660 5502

Bihar & Jharkhand
Tata Docomo, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna - 800001
Tel: +91 65 7669 9716
Fax: +91 90 3100 2273

View More Information...

Customer satisfaction rating
21%
Complaints
7119
Pending
5446
Resolved
152
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tata DoCoMo related photos (586)

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Tata DoCoMo Customer Care related pictures (586)

Tata DoCoMo Complaints & Reviews

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Tata Docomo — False Rate Cutter Special recharge

 Praveen053 on Sep 24, 2016
I have received an offer MSG from Docomo saying that RC41 and get all India calls at 25p/min for 56days.. And I have made the recharge after that also they are charging me 2p/search for my calls. When I call to customer care, they are saying its only applicable to STD call. When I don't have anyone to call in STD, why do I need this offer. I have just gone for it because its all India calls even in local call.

@Docomo: I just want to refund my money to my account or make it 25p/min for local calls.

Thanks...
Complaint comments  Read comments [1]Complaint category Other

Tata Docomo — Amount deducted but not refunded.

 Akash Chand Sonkar on Sep 23, 2016
Hi Team,

Please note, yesterday I had recharged with amounting 80 Rs in my Mob# 08981267581 and 75 Rs had deducted from my main balance.

I would like to inform you that there was no such service activated in my account.

Request you to treat this as urgent basis and let me know when can i receive my refund asp.

Let me know if you required any details.

Feel free to contact and reply in my mail id- akash.chand41@gmail.com

Regards,
Akash Chand
08017064449
08981267581...
Complaint comments  Read comments Complaint category Other

Tata Docomo — Sim card activation

 shubhgupta123 on Sep 23, 2016
On 18-09-2016 my old sim card stopped working.So, i get it replaced from the Tata Docomo Brand Store (Shop no. 1, Shantai Complex, Opp. PCMC School, Kaspate Vasti, Wakad, PCMC, Maharastra, Pin-411057) and they told me that it will get activated within 3 hrs. On 19-09-2016 i again went to store 2 times but still no result and same day i also called customer care 2-3 times. This goes for 2 days. On 21-09-2016, store manager said there is problem with this sim. So he gave me another sim, Which also not get activated since 3 days. My visits to store is still happening and customer have no response to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — I have not got refund of my postpaid security [Resolved]

 abhishekdhall on Sep 23, 2016
I have not got my refund of 2387 rs from tatadocomo postpaid as i have ported my number and they are saying we have issued cheque but no cheque is given to me since febrary so i want to get my balance with interest kindly help my problem and tell tatadocomo to refund my money as soon as possible ...
otherwise i have to file legal complaint against tatadocomo...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — No network coverage

 Koyel_Bhattacharya on Sep 22, 2016
I am suffering from no network coverage in Santoshpur Modern Park ( Kolkata-700075) & Garfa Ramlal Bazar ( Kolkata- 700078) since last one year. I am complaining to Tata Docomo again & again about it since December 2015 but still I am getting no solution & am getting no network till now. Plz help me to get solution as early as possible. I am suffering from this problem very much....
Complaint comments  Read comments Complaint category Telecommunications

Tata Docomo — Someone misuse my tata docomo number

 user782 on Sep 22, 2016
Someone misused my tatadocomo number as their photon reference number.

Actually I'm using only one postpaid tata docomo number, while bill prepare that next day itself i will pay my bill.
But someone misused my number as their Photon Bill Payment Reference number. Every month i got a call from Docomo Sales Care about photon bill payment. Before and all care respective will hear what i explain, but now they asking rude.
From last 2 years, Every month 15-25th date i have got a call from care, really tired of this worst behaviour from Docomo Care.

Instead...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Non activation of sim card

 rajsrr on Sep 22, 2016
Hi,

I have changed my docomo micro sim card to nano sim card and paid the requisite charges, filled in the application form, submitted all requisite documents at tatadocomo brand stores in kondapur, hyderabad whose contact number is 040 33065374.

It has been 3 days since, my sim card is not activated yet and when I contacted the above mentioned brand store, they are replying arrogantly and absurdly and are not able to tell me the status of my request and the reason why it is not processed yet.

Being a loyal customer of tatadocomo for years, I am deeply...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Refund Rs.1556 pending since 6 months which I am supposed to receive in 2 months

 Nagapraveen on Sep 21, 2016
Have ported my no. 8951099939 postpaid to BSNL prepaid in March 2016 and I paid Rs.1556 excess amount to postpaid which is to be refunded to me by May 2016. I have not received any cheque so far . Many times I have been following it up calling to customer care and mailed them but no proper response.
Received a missed call from Docomo associate Mallikarjun ph no.9036099128 and he deliberately cut my call and did not pick my call when called back.
Whenever I call customer care regarding this, they would put me on hold and let me wait for 15 mins in which my balance is reduced.
I...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — Wrong Recharge

 rohit muhale on Sep 21, 2016
Transaction id :- TDC272253858
Mob no :- 8109061185 (Tata Docomo)
Amount :- 150rs
Sir this recharge is done on this no by mistake so kindly refund this recharge as soon as possible. If i dont get my amount back i will deactivate my account.I am using your website from a long time and if i face any such inconvenience then i have to switch recharge portal....
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — I applied for reactivation of my tata photon dongle the service centre guy took Rs. 710 but did not reactivate it.

 Nighat Jan on Sep 21, 2016
I applied for the reactivation of tata photon dongle. the service centre person at chandanagar hyderabad D. Rajendra charged me Rs. 720 but did not reactivate it. He is denying the refund.
I want my money refund and action against this service centre person. He is so rude to customers.
I want strict action against this TATA PHOTON SERVICE CENTRE.
Thank you.
Abdul...
Complaint comments  Read comments [1]Complaint category Internet Services

Tata Docomo — Worst service provider

 Lalit Dharmadhikari on Sep 21, 2016
Tata docomo,

I am your postpaid customer from 3 yrs. I am experincing your worst service day by day. My mobile number is 8237031458. I have your 350rs monthly rental plan. I.e. 1gb 3g and 2g unlimited with 350 local mins, 200 sms. When i m going to use 3g after my billing date i.e.20th of every month, i got only 500mb 3g and 2g unlimited. Why are cheating with the customer.

Also, when i m using your 2g i got speed with 12 kb/s to 22kb/s, and on 3g i got a speed upto 65kb/s to 80kb/s. What the hell is this. When I make call either I listen my voice to self or number...
Complaint comments  Read comments Complaint category Mobile Service Providers

Tata Docomo — My net slow on 2 month plsss help me

 Mohsin56 on Sep 21, 2016
Please help me...maine 254 rs ka 3g net pack karvata hu 2-3 month se pr...mujhe 2g se bhi kam speed aa rhi hai...kahi baar complain kri unko bss tips batate nd try krta sb ...pr koi fayda nhi hua live chat bhi kri...koi fayda nhi hua unko dhamkaya bhi k comlain krduga...pr koi solution nhi mill rha aur mujhe bewkuf banake lut rhe hai 2g speed deke ...

Plssss i request u help me ...plssss...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Tata Docomo — Please block mobile no. 9830157610

 Sourik on Sep 20, 2016
Today on 20/09/2016 at about 9-30 pm when i am coming from Taratala to Behala, at that time during riding the bus i have lost my above mentioned mobile and this no. was ported from Vodaphone to Tatadocomo about three years ago.This no. is vital for me. Now you are requested to block the above sim and issue duplicate sim immediately.above 10 years I am using this no....
Complaint comments  Read comments Complaint category Mobile Handsets

Tata Docomo — Poor Signal Reception

 G V Laxshman on Sep 20, 2016
I am receiving poor signal issue from last 2 days at hinjewadi phase 3 area rom cognizant office. I am listening my own echo voice and not able to listen the end user voice. However when i am leaving this area the signal is fine. Please check and correct the issue. You can reach me @ 8793560866 for any further details. This has been problem with all the users from this location. Can you please do a regular health check and provide an update on it. Due to this issue, i am not able to receive or dial any call....
Complaint comments  Read comments Complaint category Computer Software

Tata Docomo — Details of full call history month of september.

 shivam74 on Sep 20, 2016
Dear Sir,

I have lost my no. and it was in use my no. is 8930192537 can you please help to tell me my all call and massage history month of september as soon as possible. It was so important for me please help me and send me all details on my email. skshivamkataria2@gmail.com this no. is name on Ms. Manisha D/o Sanjay Arora. I have submitted my aadhar card. Please send details ASAP.

Thanks and Regards From :-
Manisha Arora...
Complaint comments  Read comments Complaint category Other

Tata Docomo — Docomo incoming and outgoing call details

 Ashish solomon on Sep 20, 2016
Dear sir regarding some strange call are receiveng since 2 weeks for my number (8050555431), requesting you to provide me the last 10 days incoming and outgoing call details till 19-09-2016 at the earliest to my email id : ashishvsolomon@gmail.com.

if any information neede kindly fell free to contact me :
Ashish v
9845738584
Registered number
8050555431...
Complaint comments  Read comments [2]Complaint category Unsolicited Phone Calls

Tata Docomo — Internet bills & payment related threatening legal mails after disconnection & acceptance of same

 khushbu kakkad on Sep 19, 2016
I am Khushbu Kakkad, had Tata DoCoMo Internet at my Prayeja City Sinhgad Residence Pune - 411058. Account No. 991056875.

I requested to close the account on 20th April 2016, again wrote a mail on 28th April 2016 and 30th April 2016 firstly to close account from 1st May 2016. After receiving the automated reply to drop the mail again I requested to close the account with immediate effect on 28th April & 30th April 2016.

I have a written mail communication from Tata DoCoMo saying that they have accepted the request for cancellation effective form 1st May 2016. Even after...
Complaint comments  Read comments [3]Complaint category Internet Services

Tata Docomo — Worst Customer Service

 Bikram Thapa on Sep 19, 2016
Tata Docomo is worst service for porting, almost one month my number is not activated I have port from Vodafone to Docomo I have submitted my documents also but still not yet activated. I have complain more then 10 times to the customer care they said to go Kormangala Store to submit the documents that I did the same but they couldn't activated . In store the employes are not responding correctly, Specially the Employee Shreyas Ks his Number-8867996704 he don't no how to respond the customer, he is porting my number from last 1month still he did not activated yet CAF No.11611224615042....
Complaint comments  Read comments Complaint category Telecommunications

Tata Docomo — Roaming pack

 hardik8511 on Sep 17, 2016
I am in mahrashtra.i have activated pack of 32rs free incoming call for 30 days. i have activated it on 15th september.
right now i came to know that you have deactived that pack.
i got msg in my inbox that roaming charges are 45p/min.

so what about recharge i have done of rs 32.

it is wastage of money.
I have lost almost 60rs in two days. what is to be done for that.

this lead to customer dissatisfaction. now i am moving to reliance jio
thank you so much for this very wonderful services...
Complaint comments  Read comments Complaint category Telecommunications

Tata Docomo — Delay in providing duplicate sim

 Sumit Jedhe on Sep 15, 2016
My tata docomo number has been disconnected for no reason and i want my same number but executives say that we cannot help you with this and the worst part is that every month i am getting bills. They are saying you pay the bills but we cannot assure you whether you will get the number or not. I visited tata docomo outlets as well but even they did not assist me. I have many connections through that number i want the same number. Please take some action against them....
Complaint comments  Read comments [3]Complaint category Telecommunications

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