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Tata DoCoMo Customer Care

Tata Teleservices Ltd

No.1364, Avinashi Road, Peelamedu
Coimbatore
Coimbatore District
Tamil Nadu
India - 641002

Customer Care Phone Numbers and Contacts

Phone:+91 422 646 2966
 
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Tata DoCoMo Complaints & Reviews

Tata DoCoMo - Internet not working for 4 days in a row

User
 antony henry on Jul 28, 2014
Hi, I'm un-happy with the support of Tata Docomo wired broadband connection. my internet is down for last 4 days and everytime i call the customer service they keep on saying "its set as high priority and will be fixed tomorrow" and the problem is this "tomorrow" never comes. Being someone who regularly works from home this is something really bad. don't think i would be able to recommend this to anyone else. -Antony...
Complaint comments Read comments Complaint category Broadband

Tata DoCoMo - Fraud with STV Recharge

User
 Rajesh Madgaonkar on Jul 28, 2014
I had recharged my mobile 7795288442 on 1st JULY of Rs33/- for the plan of STD mobile Tata 2 Tata @ 1p/3secs(20p/min) and other mobiles @ 1p/2sec(30p/min), but i have noticed that this plan is not applied to my number, that is i have been fraud and charged at the high call rate for past 28 days, Eg: for duartion of 1.26 mins i have been charged Rs1.29 and in another case for 0.54mins Rs0.81 etc I came to know this when i checked the last call charges through *191#. When i had activated this Rs33 plan my balance was more than Rs500/- now it is Rs288/-, Hence please refund me with the difference...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Withdrawal of services from Bihar

User
 sk.verma on Jul 28, 2014
My Tata Photon Plus Delhi no 9268415066 was recharged for Rs 1500 on June 16 for Rs 1500 valid till 14 September 2014, which gives 12 GB data for 3 months. I am currently based at Patna. My photon no was not receiving any signal for last 8 days. My enquiry from the customer care revealed that the company has withdrawn its services from Bihar with effect 1st July 2014. This is cheating as the company did not bothered to inform its customers in any form.The customer care advised me to use Tata Wiz services by making some change in settings of the dongle. That too has failed. I was not expecting this...
Complaint comments Read comments Complaint category Internet Services

Tata DoCoMo - Customer Care did not accept for any plan change after calling several time and keep imposing old bill

User
 parul11 on Jul 28, 2014
Customer Care did not accept for any plan change after calling several time and keep imposing old bill. Several times I have called the customer care to change the bill plan and they keep adding the bill without changing the bill plan. And, since I did not pay bill they are now imposing charges for impending bills to cover there faults. I would say pathetic Service with pathetic connection....
Complaint comments Read comments Complaint category Telecommunications

T24 DoCoMo - cheating customers with there false promises

User
 sanjay_barcpp on Jul 28, 2014
i recharged there unlimited FB and Whatsapp plan in which they promise me for unlimited use of these two sites as i use broadband connection for other sites and on mobile i use only these two sites mentioned above but as soon as i started my GPRS connection by getting on my data connection they start deducting data charge from my main account even i didnt touch my phone for whole day and when i contacted them they started giving me foolish excuses and when i asked there address they denied to give so that i oculd not meet them personaly. T24 company is full of cheaters and frauds....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - committed balance not received

User
 udhav kondiba tamboli on Jul 27, 2014
DEAR SIR, I HAVE DONE RECHARGE OF RS-777/.OFFER WAS RECHARGE OF 777=900 TALKTIME BUT I RECEIVED ONLY RS-691 TALKTIME.I COMPLAINED TO COMPANY, THEY REPLIED THAT THIS RECHARGE SHOULD HAVE BEEN DONE AS SPECIAL RECHARGE THEN ONLY YOU CAN GET TALKTIME.MY COMPLAINT IS THAT, I RECEIVED MESSEGE IS{ RECHARGE OF RS 700=900 TALKTIME }.THE WORD SPECIAL RECHARGE WAS NOT MENTIONED IN THE MESSAGE. I SHOULD HAVE RECEIVED TALKTIME RS-900. COMPANY DECEIVED ME PLEASE TAKE STRONG ACTION AGAINST THE COMPANY. REGARDS UDDHAV TAMBOLI MOB.9272743966...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - no response from service providers on mnp

User
 avinash2808 on Jul 26, 2014
Second time I am complaing on my number 8092402400 mnp to airtel My upc code is TB 128748 is rejected. I already complained but i am not getting any responses from your service provider and also from airtel. so i am facing problem and if it is not solve by u than i will take further action. I am only following trai protocol. So please help me on my mnp...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - No Response from TATA DoCoMo Customer rep, made false commitments

User
 ashwinivaidya on Jul 26, 2014
Taken 3G connection on 17th July 2014, Raised complain regarding speed issue on 22nd July 2014, for which resolution time committed was 4 hours. Did not listen anything from them for 2 days and so raised another complain on 24th July 2014. For which resolution date was 26th July 2014. Did not received any information till 25th July 2014 so again called customer care to ask about the status and asked to transfer the call to senior executive. It was promised that I will get a call from TATA engineer on 25th July 2014 and visit will be arranged at my residence between 8 to 9 PM on the same day. Did...
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - marketing calls

User
 ramseshanth on Jul 26, 2014
Once again with better experience with tata docomo, my name is ramprabu and my mobile number is 99621 09678, for the last four days i have been receiving a call from tata docomo to get a new post paid connection i told them that right now i am a using post paid CUG connection only so not required me a new connection that executive asks me is it so? again i said sir everyday i have been answering your phone calls don't you have any facility to find those who have contacted already and the exective says sir we have 42 branches so it does not matter for us and says if you want complaint at customer...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - About deduction from my Tata Docomo No. 8149222642

User
 ganeshakirve on Jul 26, 2014
Dear Sir/Madam, Rs. 90+ balance deducted from my main balance on 24 July 14. I had called to customer care, then they tell me that, balance deducted for net browsing. But around 8 MB data balance in my account, then how tata docomo can deduct main balance? also I called on 25 July 14 approx 11.45 pm regarding same, then customer care executive told me that, your balance will be refund in next 3 hours, but till time I have not received the same. Therefore I called once again to customer care at 11.55 am and now they telling, deducted balance is unable to refund even free data is balance. and...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Post to prepaid Migration for my Tata Docomo no

User
 9JASSI on Jul 26, 2014
I have given request for Post to prepaid Migration for my Tata Docomo no 9216209042 on dated 9/7/14 but till, date not getting any response from your side. kindly help to convert my No from Postpaid to prepaid else i will not be responsible to any exceed of bill from the date i have requested for Migration. this clearly shows negligence from your side. if my no will not be transfer then i will move to consumer fourm for same Regards Rakesh maheshwari 9216209042...
Complaint comments Read comments [2] Complaint category Telecommunications

Tata DoCoMo - unwanted service through dive in

User
 shrimathy on Jul 25, 2014
My phone no is :7845726721 (Tata Docomo). A unwanted Service called "diet plan" has been activated automatically on my phone on 25nd July'14 and Rs. 22.08 has been deduct for the service charge without my intervention. I wonder that how this kind of service gets activated without user requirement or without their needs? Also when I call to cust. care they said that I had to call them within 24 hours to refund the amount, but that time I did not has any balance left in my account .This is not the first time that this kind of services gets automatically activated. This is one kind of cheating by the...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Regarding my sim balance

User
 DILIPSINGH on Jul 25, 2014
sir,
I am using TATADOCOMO PUNJAB SIM, MOBILE NO-7696337726. ON 19 May 2014 in my sim has 500+ MB data and Rs 713 main balance. On that day afternoon i used my sim for net surfing and data downloading, after surfing I checked my sin balance and found Rs 00.00 and 11 MB left data. at that day I called TATADOCOMO customer care about my balance they told me to you have charged Rs 713 for data downloading then I told them if my sim has 11 MB data left for downloading how can you charged me Rs 713 for data downloading, they replied me you have charged correct from company side for data charge...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Unwanted service activated automatically without any intervention

User
 shibasish9231 on Jul 25, 2014
My phone no is : 9433344732 (Tata Docomo Prepaid). A unwanted Service called "MPP" has been activated automatically on my phone on 22nd July'14 and Rs. 21 has been deduct for the service charge without my intervention. I wonder that how this kind of service gets activated without user requirement or without their needs? Also when I call to cust. care they said that I had to call them within 24 hours to refund the amount, but that time I did not has any balance left in my account .This is not the first time that this kind of services gets automatically activated. This is one kind of cheating by the...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Tata docomo photon postpaid bill

User
 parvati0209@gmail.com on Jul 25, 2014
I have closed my modem connection on 19 june and paid last bill at that time only. Still I got bill in this moth and it is showing previous bill also not paid. This is not acceptable.Please look into this ASAP.
Also I have not used modem after 19 june as it is cancelled by docomo. My tata photon number is 8087000673....
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - restricted my outgoing call without solving the issue

User
 arunkumarrov@gmail.com on Jul 25, 2014
I have loged complain regarding my bill they deactivate my data plan and didn't inform me and generated the bill of 2300 Rs even I am using 899 unlimited plan and after generating the bill without informing me they barred my outgoing calls then I call and ask them to activate and gave me complain number and said it will be solved by 28th your issue will be solved but before that again they barred my calls again I call and the they activate and next morning again they barred n now I am calling they r saying every time ur call will be activated in 2 second but stlill I am unable to call my clients...
Complaint comments Read comments [2] Complaint category Telecommunications

Tata DoCoMo - regarding activation of sim

User
 J Ravi Shanker on Jul 25, 2014
Dear Concerned, As i have taken Sim on 21.07.2014 still today Sim has been not activated. I have contacted several times to your executive bus there is no reply, Kindly let me know weather my sim will be activated or not . Sim No : 525211028874291 Form no : 8520101622432 & 33 Name : J Ravi Shanker Contact No : 9603141257 / 8885502495 Kindly response to my Query...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Extra bill of Data usage for postpaid Sim

User
 Jals on Jul 25, 2014
Hi, I am using mobile number 7276515050 of post paid sim.I got call from Tata docomo customer care about data plan of Rs.125 for 1GB data of 3G.After activatation this plan I got message from tata docmo that you have bill of Rs.1000 next day Rs.2000, day after tomarrow .Rs.3000 .. After 10 days I got mesage about bill Rs.8000. I called customer care and clarify that I am using this net for gmail in mobile with limited usage, why I get such huge bill.But Customer Executives doesent know reason.she told me to wait till month end bill.So I told her that please deactivate my plan for this monthend...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Tata Photon No.9241158224 not working please return back & refund my money

User
 Ratan chandra Biswas on Jul 24, 2014
Sir. I have taken Photon Max for domestic purpose data card from your TATA DoCoMo Yelahanka New Town on 10th July'14 after assurance me for better service but it is not working at all. I have given complain on 10.07.2014 vide compline No.423556291 against my data card No.9241158224. your customer care does not reply properly they have taken time up to 20.07.2014 on 20.07.2014 they send me sms that signal not come properly please use this device other location if not satisfied and your complain is closed. You are requested to please return back my Photon No.9241158224 and return back my...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Balance reduction for free data usage

User
 raj_ch2002 on Jul 24, 2014
Hi, this is the conversation i had with your support executive. {Sandeep}Hi Rajesh Reddy . You are on line with Sandeep . How may I assist you? {Rajesh Reddy}Hi {Sandeep}Hello. {Rajesh Reddy}my mobile amount of 79 is gone just like that {Rajesh Reddy}my data is showing still 2mb present {Sandeep}Would you like to have this information for the number 80502***** ? {Rajesh Reddy}yes {Sandeep}Please confirm the exact date and time of deduction? {Rajesh Reddy}today {Rajesh Reddy}just 10 mins back {Sandeep}Let me check details and provide the same. {Rajesh Reddy}ok {Sandeep}As checked...
Complaint comments Read comments Complaint category Internet Services

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