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Tata DoCoMo Customer Care

Tata Teleservices Ltd

No.1364, Avinashi Road, Peelamedu
Coimbatore
Coimbatore District
Tamil Nadu
India - 641002

Customer Care Phone Numbers and Contacts

Phone:+91 422 646 2966
 
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Tata DoCoMo Complaints & Reviews

Tata DoCoMo - Call Barring - Poor Service

User
 hafizuddinsyed on Jul 2, 2015
My outgoing calls are barred bytata docomo stating that i have some due.
Even after payment of due they have not unbarred the outgoing service.

When contacted customer care they are telling to contact other department and are answering very rudely. Sometimes they don't even connect you to the representative.

I wrote several emails to listen@tatadocomo.com, but no response from them.

Please unbar my outgoing calls.

Overall the quality of service and response from the docomo's side sucks....
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - very low speed and connectivity issue

User
 Utkarsh Gaurav on Jul 1, 2015
i am terribly disappointed with the speed and connectivity in Lucknow and especially in the Lekhraj, Indira Nagar area. I don't get regular connectivity and my speed averages below 30-40 kbps from 3 months. I have reported to the tata photon customer care online and phone and they say that " this area is highly utilized area and this problem may occurs some time our team is working on this, we can't register your complaint against this issue". the very next day my connection was activated and several times after that. Every time there is an assurance that an upgrade of infrastructure is going on...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - credit my 422 Rs as tata docomo cheated in wrong recharges.

User
 Santosh Sindhi on Jul 1, 2015
As they are offering Rs 75 to 80 Rs for 1 GB 3G plans and here in my case i really send one email 4 to 6 MB they are saying 42MB and punishment for that they charge me 422 Rs. I am confident that TATA DOCOMO system of data calculation of internet is inappropriate....
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Charged money for toll free number

User
 Azhar500 on Jul 1, 2015
As on 01/07/2015, a call was made to number 18601085555, 3 rupees 60 paise were charged for the call.But the company executive tells that this number is chargeable.The number 18601085555 is of Intex customer care.Also there are other issues with the company as- activation of unnecessary services while browsing the internet.These types of issues have taken place many a times So, I request some strict action against the company and seek compensation for the same....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Sim card not detecting

User
 skranarahaman on Jul 1, 2015
Since last 2 months, sometimes my phone can not detect the sim at all. It goes off for several minutes (sometime more than 1 hours) and then come back. I tried with different handset to see if it is handset issue or not. But it seems the problem is with either network or sim. It is happening very frequently. Suggest me what should I do. I have tried restarting mobile, sim on/off setting, different hand-set everything, but nothing seemed to work for me. Its terrible especially when I am expecting important calls or to get OTP for important transaction. Help appreciated. My Number: 9038024669,...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - tata docomo torcher

User
 avancha_prasanna@yahoo.com on Jun 30, 2015
hi all I was using tata photon 3G connection on dongle. Due to my marriage I could not use my data card. Expecting this well in hand, I have called up customer care and informed them to disconnect my connection. I have been assured that it will be taken care. However, it was not. After marriage I don't had Internet connection for some days and I have seen that instead of my disconnection request bill was generated. When the docomo team called me to inform on the unpaid bill, I have again informed them. They confirmed with me the reason for disconnect request and assured to get it done. This happened...
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - Random Balance cut from last 1.5 months

User
 zankhan on Jun 30, 2015
On 29th JUL 2015 I recharged my number [7276197300] by 90 rs. Available balance was 90. Same day evening balance was 62. I called customer care and as per their data I used around 9 to 10 rs for outgoing calls after the recharge. hence my balance should be around 80. They asked me to call after 4 hr, I called on 30th after 12 hrs then again they asked me to call after 4 hrs. Last week also my balance got deducted by 20 rs. I am facing such issue from last 1.5 months. I do recharges of around 300 rs every month. It is difficult for me to track my balance all the time. I realized that my balance is...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Wrong billing of last postpaid bill

User
 sumit89 on Jun 29, 2015
I was use 7278461446, 199/- postpaid plan of TATA DOCOMO. Due to some inconvenience and harassment from TATA DOCOMO I changed my postpaid connection to prepaid which was I used previously. My postpaid connection converted to prepaid on 30th May 2015 and I received a message that 15th June my final bill will be generate. My billing period of the month from 25th. My prepaid connection started from 30th June. Therefore, I used postpaid connection only 5days for this month. But I got my final bill on today 29th June. They send me full month bill. But I have no problem with that. The issue is that, they...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - Unethical Behaviour

User
 abhinet123 on Jun 29, 2015
I had an Tata DoCoMo Photon Max connectivity and as speed was not good, Also the service hence planned to discontinue the services. However today received an call from 9036227525 threating payment was not made immediate to dire consequences and also caller called someone shankarappa to take care of me, Already made payment whatever outstanding even wrongly charged . :29/06/2015 Time : 14:45 Number : 9036227525 Please let me know is it legally to use goons to recover money ?...
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - Poor document maintanace

User
 yuvaraj kannappan on Jun 29, 2015
Tata docomo is having too poor on document handling system. there is no history details and unique contacts and with proper tracking. Their current system is working with less linked options. I have submitted my document in 5 times. I purchased a photon device after my document submittion only. Every time they are missed out that document. There is no procedure in document system. Docomo Number: 920191779 My kind suggestion is please don't use tata-docomo services. Mu mobile number : 9789010527...
Complaint comments Read comments [3] Complaint category Telecommunications

Tata DoCoMo - Threatening calls for fake billing.

User
 adil.ltit on Jun 29, 2015
I had a Tata Docomo Broadband connection in Mumbai (Acc no. 980541029) in the name, Adil Ahmed. I used it till May 2013 and then I shifted out of my Mumbai. So i made a disconnection request to TATA DOCOMO on phone. But yet, these guys kept sending me the bills for the next 3 months in spite of the fact that I was not staying over there and nobody was using the connection. Now I get calls from some person who claims to be an advocate calling from Delhi, and he threatens me with legal consequences but on searching over the internet i realised that his no. was not of Delhi, but Rajasthan. And...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - NO RESOLUTION YET AGAIN (only a run around) A Cheat

User
 unknown1982 on Jun 29, 2015
Tata Docomo has only one resolution ... is to say sorry ... MY initial mail... 10 days ago i had taken a Tata Photon Plus dongle... the plan signed up for was Rs 750 / month unlimited... 6 mbps for 5GB and later 153 kbps... as per the executive at the hypercity malad west store ... 1st they had committed that the activation will taken no longer that 24 hrs for sure...(as told by both the store executive and the executive who had come to take the documents) ...the executive who had come home had not given any details on what plan we need to sign up ... no receipt of payment .. just took...
Complaint comments Read comments Complaint category Broadband

Tata DoCoMo - Device Not Activated [Resolved]

User
 rsu_elex22 on Jun 29, 2015
Hi Have an tata photom max wifi device on 19th June 2015 online. The executive has taken all document and submitted them. The local reference person get an call after 3 days and verified all detail in front of me as he is just sitting next to me in office. Although they have putted local verification as negative. I have asked customer service about the same and they told me that please resubmit all document to nearest store. Then i have visited store they threatened me that submit your document but we are not sure whether it will get activated or not. Whenever i call contact center they just ask...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Tata DoCoMo - Speed issue for last 2 months. in photon max wifi in ahmedabad, gujarat

User
 Konark Chaudhary on Jun 28, 2015
(my photon number is 9227700264)one of the worst experience from tata photon.i purchase the device and using more then 8 to 10 months. from last two month speed reduced to 200 to300kbps. eralier i was getting 2 mbps which was good. in last two month i call several times on call center (1800266121) for the same issue. when i call for the first time they told me that they have technical problem and they will resolve soon. then after again same answer. i cant belive that, last time they clearly told me that apko ye problem rahega, waha pe hamare, users badh gaye he.to apko problem rahega.i said users...
Complaint comments Read comments Complaint category Broadband

Tata DoCoMo - Charges Applied For Dialing a Toll Free Number

User
 sandeep.chakrapani on Jun 28, 2015
‚ÄčI was am using a Tata Docomo Postpaid connection. I need to make AT&T audio teleconferencing calls. AT&T no. 000117 is a toll free number. However, I was being charged for the calls made to this number and the charges are more than the local charge rates. Even When I tried to reach Tata Docomo Customer care on the issue. They completely denied this number to be toll-free number and made abusive comments on call when asked what needs to be done as I have proof of this number to be toll free number. Can anyone tell what need full to be done. I have been using Airtel Postpaid and Vodafone...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - wrong recharge by operator

User
 ms1581 on Jun 28, 2015
Yesterday I recharged mobile No 7696595453 for the rupees 129/- by third party paytm app, before recharge I checked on the website of data docomo online recharge have 129/- 1GB data but I got 113 rupees only so please make correct recharge as soon possible....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Tata DoCoMo - Tata docomo is cheating me. i have proof.

User
 joemaxpayne on Jun 27, 2015
Tata photon max a/c number: 920165146 Last time i posted my complaint here about my speed issue on my tata photon max wifi connection is here http://www.consumercomplaints.in/tata-docomo-tata-photon-max-wifi-simple-account-problem-not-resolved-for-2days-and-waiting-c1054807 Tata docomo kept capping my speed to 500kbps even before i consume my 30gb free usage, currently for last 10days they capped my speed to 500kbps while im on only consumed about 21gb. when i complain they say it is because of increased number of customer in my area. but it is not true. im getting more than 3mbps speed on...
Complaint comments Read comments Complaint category Internet Services

Tata DoCoMo - Deposit Amount

User
 Sahoo Kulamani on Jun 27, 2015
Hi, This is my second time complaint, Please take it as a high priority. I have disconnected my post paid Tata Dacomo plan 5 months back, But still i'm not able to get my Deposit amount. When i'm calling to customer care they telling your address is not reachable, So my question if my address is not reachable Tata Dacomo executive should call me but no one was call me since last five months. I request you to please do the necessary actions. Thanks & Regards, Kulamani Sahoo mob-8147452949...
Complaint comments Read comments [2] Complaint category Telecommunications

Tata DoCoMo - Sold incorrect plans twice

User
 Angela Aloma Phillips on Jun 27, 2015
On the 8th of this month i converted my Photon Plus from prepay to postpaid at your mira road branch where is was sold a plan for 450 with 3g speed until 2gb data then 2g speed, which when i got a welcome call from your side, your representative said is wrong..he said i hv a 2g speed plan untill 2gb data only.(not unlimited). He said if i exceed the 2gb data consumption i would be charged about 50p till the bill reaches rs.750 after which it is unlimited.This was not what was told to me at the branch. To resolve the issue he told me to shift my plan to a 650 plan where i get 3g speed with a 3gb...
Complaint comments Read comments Complaint category Internet Services

Tata DoCoMo - Tata docomo Gallery People Cheated me.

User
 Deep Gudhka on Jun 27, 2015
My name is Mr.Deep S Gudhka (+919503148787). I did potability from Airtel to Tata Docomo. I went to Tata Docomo Registered Galary Shop. Staff members clearly told me that only Billing is possible, Prepaid service is not possible at the time of potability. But, I saw they provide me wrong information. In every mobile shop, Potability is possible with Prepaid Sim card. Gallary staff forcefully gave me Postpaid. Every month I had paid near by Rs.450/- even I have not used it more than Rs.200/- nearby. Tata Docomo Gallary people have cheated me and I have made loss nearby Rs.2500/- while paying more...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

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