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Tata DoCoMo Customer Care

Tata Teleservices Ltd

No.1364, Avinashi Road, Peelamedu
Coimbatore
Coimbatore District
Tamil Nadu
India - 641002

Customer Care Phone Numbers and Contacts

Phone:+91 422 646 2966
 
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Tata DoCoMo Complaints & Reviews

Tata DoCoMo - Balance turn 0.00 for wrong reason

User
 tigmanshu7 on Sep 29, 2014
I had at least 400mb left in my data balance. After surfing for less than 50mb, suddenly my balance becomes 0.00 I haven't used 400mb for sure. I called TATA DOCOMO Care Centre but they are not responding positively. This company is a big cheater....
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Unusual dedection of rupees by unusually starting any service

User
 Ankit Rokade on Sep 29, 2014
I am Ankit Rokade my no is 8087301625 I am using this TATA sim for last 6 year. My complaint is about unusually activation of the service like [endless music] from your company and after calling to customer care they say that this service is activate by you by the internet this firstly happened after that next day this thing again happened and this time customers care said that I had call to the toll free number, at that time my net was not on and my mobile is off my all friend has decide to take plan of airtel friends and airtel has promised that this thing will not happened through...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Bill paid amount does not get reflected

User
 khan1mazhar on Sep 28, 2014
I was using broad band Internet connection of tata docomo and i have used it for quit long time. Then speed was very pathetic so decided to close it. I call their customer care for closing connection and he told me that pay 500 from the bill and my connection will be closed. So I had paid 500 from my credit card. After after 1 year I got a call from delhi that my bill was pending and I need to pay it ASAP. I told him have already paid but was not having any receipt with me so again I go ahead and paid the bill of 1140 /- Rs. I have receipt of this payment. Again after 2 years a letter come to my...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Regarding Balance deduction

User
 sakthi1990 on Sep 27, 2014
Hi, Am sakthivarman, Ph:8807423493, Network: Tata Docomo. For the above mentioned number i have activated 15rs 100MB 2G DATA PACK. Below is the recharge detail. You have subscribed to GPRS15 at Rs.15.00 for 3days through USSD. Enjoy 100MB data for 3Days. Bal: Rs.129.43 at 2014-09-27 10:34, REF ID-19108598. I have checked my balance during 12 o clock it shows 6rs. But i have used below 60MB data. Below is the total upload and download and total usage detail. TimeStamp Duration ByteIn ByteOut Total 9/27/2014 0:00:02:07 365457 65667 431124 9/27/2014 0:01:51:40 18037049 ...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Did not stop my postpaid number amount paid in advance for one month bill, asking payment for 3 months

User
 Rakesh Das 08 on Sep 27, 2014
Dear Sir, This is to inform you that I am feeling very bad about writing this letter for the services which I took from Tata DOCOMO this incident started from the month of may 2014 were the post sim were issued to me for opening a office in Dewas (Madhya Pradesh) for which TATA DOCOMO field executive have charged Rs. 5000/- (For all numbers) as security deposit I was bound to pay it to take the services of TATA DOCOMO post paid number with unlimited calling with monthly rental charge of Rs. 899/- your dewas branch person issued me post sim with saying that no extra amount will be paid above...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Internet 3G

User
 Tushar Jasoliya on Sep 27, 2014
my tata docomo GSM number is 9033783211. I recharged 1GB 3G on my number 21st Sep.14. i got 1GB data but still it is not connecting internet and it is not activated. I called up customer care for 2 times but they are not giving me proper response. very bad service from tata docomo....
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - tata photon max wif fi internet speed low at 0.25 mbps as per speedtest.net

User
 nakulram on Sep 26, 2014
my photon max wi fi data card 9260084965 name nakul agrawal 1.complient no- test 12143206 2.test - 12143353 3.m - 20291019 4.m- 20290603 i mail to tata docomo more then 5 time call then more than 8 time from taken new connection of photon max on 23.09.2014 i paid amount of rs. 2350/; i cash and taken internet connection with wi fi facility as per shown on tv channel and tata docomo web site. from past few month. as per advertisement and as per you web site tata photon max wi fi provide following facility to there customers. get connected to Hyper speeds of up to 6.2Mbps...
Complaint comments Read comments [1] Complaint category Internet Services

Tata DoCoMo - Tariff Plan not changed hence Bill Amount increased

User
 Ajit Kumardsfdsfsdfsd on Sep 26, 2014
Team, I have requested & queried about Roaming plan on 15-08-2014 10:32:39 PM & they taken my submission to change the plan, when i was in plan to go in roaming, However as soon as my planning become change that i am not going tout of city i called to customer care again to do continue with my old tariff that was Unlimited Internet Plan 350 /- they said that yet plan is not activated hence no need to bother it will not activate / change i had mention comments here. And They Given me surety that plan will not changed - ( if it is not the case than i would required to listen all the...
Complaint comments Read comments [1] Complaint category Telecommunications

Tata DoCoMo - Frustrating flash messages

User
 Vinay Panwar on Sep 26, 2014
I am getting repeated Dive-in-now flash messages which won't go out and are comes one after another continuously which makes me frustrated. If we touch this messages by mistakenly it will charges as these flash messages comes suddenly while we operating our cell phones normally. I have also contacted customer care, they also do not known proper solution to stop flash messages....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Rs 13000 Charged for 54MB 3G Usage

User
 aceabhay1 on Sep 26, 2014
I am Abhay Kumar Jha. Mobile Number - 9901983773, Relationship No: 913351248. I had been using Tata Docomo for the around 1 yr with 899rs unlimited plan and never defaulted on any payment.In the TATA DOCOMO website with the link: http://www.tatadocomo.com/collection-recovery-policy.aspxTheir core belief reads like - All dealings should be with utmost professionalism, honesty and integrity.I have been continuously harrassed by Tata Docomo collection agents in the most unprofessional language, they call as lawyers, Police inspectors, goons etc. They are calling me and my family members repeatedly...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Invalid Deduction of Balance

User
 deepak.usit on Sep 26, 2014
My number is 8699380901 and I am TATA Docomo customer and retaining with it since last 3 Years. In midnight 25-Sep 2014 at 1:28 AM I received SMS stating that Devotional Portal-Anmol is activated at Rs50 for 60 days. Dial 53737 to enjoy the service. To stop, Dial or SMS STOP to 155223(Free). Bal Rs.255.70 at 25-Sep-14 01:28AMREF ID is 16158074 However my number is registered in DND, and also I have not requested to activate any such service. This is a recurrent issue from TATA Docomo, and I have also complained earlier regarding this issue in past. Please solve the problem, and refund...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Tata DoCoMo - Bad coverage area

User
 chinz on Sep 26, 2014
Hi, I just migrated to tata docomo, but the service provided was very poor, no network in spite of repeated complaints just receive a same reply team is working on it. It's almost 3-4 weeks passed but no positive response. Because of this poor service not able to receive and dial any number. Thanks, Chintan Cell No: 9821810688...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Tata DoCoMo - Balance deducted but pack not activated

User
 vishukawatra on Sep 25, 2014
My Tata Docomo Prepaid GSM No.is 9215555738 I received the following msg on my above no. Hi, DOUBLE VALIDITY-Enjoy All Local-STD Tata calls @20p/m & Other Local-STD calls @40p/m for 56 Days (& not 28 Days). Recharge with Rs32 or Dial *141*1031# After receiving the message i recharged my no. by dialing the specified code. The said amount of Rs.32 was deducted from my account and i also received the following confirmation message STV Recharge Successful .MRP Rs.32, Validity:28 days, Tata (Local&STD) calls @ 20p/min. Other networks (Local&STD) calls @ 40p/min Tranc ID:CMS40573380 But...
Complaint comments Read comments [2] Complaint category Telecommunications

Tata DoCoMo - Not Given Extra talktime on Recharge with RS 160

User
 Bappa123 on Sep 25, 2014
I had recharge my tata docomo number 8293973410 with RS 160 which was my offer of the month. I got this information by dailing 123 which was mentioned when anyone check the balance *111#. But as per tata docomo customer the offer is not given to me if I don't recharge with Docomo online website which they not mentioned at the IVRS 123. This lead to be a serious fraud vbecause operator is hiding the complete recharge process. It not mandatory for a consumer to for recharge he/she have to use the brand website nothing mentioned anywhere. Docomo customer care on complaining refuses to give the extra...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Tata DoCoMo - deduction of balance without information

User
 hsbgju on Sep 25, 2014
recently i purchased a new connection of tata docomo 3 G network...today 25-09-2014 my balance has been deducted without informing me..i called customer care service at 121. they attended my call and and said they have no inforfation regarding this deduction.then they said me to call them after 4 hours.After 4 hours they put their customer care numbers busy..this is not a right way to handle our problem.this is not only my problem may be of hundred ones..so i requested you to file my complaint....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - 3G unreliable

User
 snehapremdas on Sep 25, 2014
I've been using a Docomo connection for the last 7 months. And doing a 3G recharge every month. It is pathetic to say the least. First of all it rarely ever works. The phone shows a '3G' or 'H+' sign most of the time but in reality there is no connection. I can't send or get internet messages. I can't browse the web. I can't read my mail. Nothing. And I've used 3 phones during this period, so it is not an issue with my phone. They might as well have called it 2G, because even when there is a connection it doesn't have such great a speed as airtel or so. To top it all, the consumer complaint section...
Complaint comments Read comments Complaint category Mobile Service Providers

Tata DoCoMo - Deactivation of number without information and demanding payment for that period

User
 deepikasrivastava on Sep 24, 2014
I Dr. Deepika Srivastava, Assistant Professor, Central University of Jharkhand would like to express my ire and exasperation over the inability of your officers to obliterate my problem. All the complaints made till now have fallen on deaf ears. In the recent few times, since the month of January when I bought your sim card from Ranchi (Jharkhand), my no is 08797007835, there have been frequent incidents when my number was deactivated without any prior information. This time my no is deactivating from 26/05/2014 to till date. On asking your customer care, they told me that they found me suspicious...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - Tata photon is not working

User
 SusheelKumarTiwari on Sep 23, 2014
Tata photon has taken long time to connect. If photon has connect to tower photon has response slow working. During connecting & working time photon has been suddenly dead. Some times photon connect to tower then signal is displayed & automatic reconnected....
Complaint comments Read comments [2] Complaint category Telecommunications

Tata DoCoMo - Wrong Number activation

User
 srnr on Sep 23, 2014
I selected 8123462444 as my mobile number and gave the documents and the CAF No. is 8610301290392. And after almost a week I received a message that my mobile number is 8123066616 and I need to give a call to 59059 for activation which I have not done yet as this number is not acceptable to me. I have paid Rs. 350 for this connection. If they are notr able to give me the connection they are not even ready to repay me my Rs. 350. My first complaint gave me a docket number 432684001 and told me that the problem will be solved by 17th Sept. And again i spoke to the customer and I received another...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Tata DoCoMo - TATA DOCOMO GIVING WRONG COMMITMENT AND CHARGING RENTAL AMOUNT

User
 meet_shanmugam@yahoo.co.in on Sep 23, 2014
I have taken post paid connection with tata docomo and the sales representative confirmed that it is rental free connection and i just need to pay only usage amount in the respective billing cycle, but they added rental amount in the first billing cycle so i refused to pay the due amount and asked them to deactivate my mobile number. Somebody spoke to me today morning and he said that he is representative from government of India passport office as am violating company policy and not paying the amount around 550. So can you please suggest me what should i do to get out from this issue. Thanks Shanmugam...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

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