[Resolved]  Domino's Pizza — Poor quality service

Address:

Thane, Maharashtra

Sir,
I am a resident of Dombivli and a regular customer at your Dombivli East Dominos outlet. I visited your store on 19th Feb, 2012 and placed an order worth Rs.442 for a 3 cheese spicy chicken pizza and a butterscotch mousse cake. I was in desperate need for a glass of water. I asked the sales boy(Mr. Pandurang) for a glass of water but he turned me a deaf ear for the first time. I once again asked him for water, but then he told that plastic glasses have been out of stock, hence cant provide me with the same. I went to the counter and asked for water to the executive girl(Neelam) at the counter. She told me that they were out of glasses and hence cant provide me with water. I asked them to serve me water in coke/pepsi glasses which were available with them, but they denied to do so and kept me thirsty. I had no option, but swallowed down the pizza in spite of remaining thirsty. Before leaving, I went back to the counter and asked to call the manager( Mr. Atul Sakpal) but he didnt come out of his office for 10 minutes. So, I went out of the store, disgruntled, and pitied at the quality of service provided by Dominos, to citizens of Dombivli. Its really pathetic to see that the service guys at your outlet can keep a customer thirsty for 45 minutes while he has asked water almost 5 times from them. They dont even have the ability to think that a customer who buys products worth Rs.442 can easily afford a 10-20rs bottle of water from the outlet. But I was denied the same and am really sad about this. Also, the arrogance showed by the executive Neelam was really surprising. After I left the store, I got a call from the manager (Ashwini), apologising for the inconvenience caused and told me that she was unaware of the happenings when I was at the store. I am wondering whether how the store manager can be unaware of the happenings at the store for 45 mins! But I have learnt my lesson, never to have my pizza at Dominos, as I can easily see that other competitors(Pizza hut,etc) treat customers better than what We receive at your outlets, for the same amount of money...

Dr. Rahul Salvi
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