Comments
DOMINOS — false claim
i ordered 2 medium pize pizza from dominos vasundhara ghaziabad branch.. they deliverd it after 35 mins and then they did false claim that we are on time. we talk to there manager but we didnt get any response.. I agree with the previous user. Franchise owners and staff make up their own rules and regulations and not only are they late in delivery without apology, but they also refuse to process coupons and special offers sometimes due to self-made rules. I have been experiencing this with the Versova branch in Andheri, Mumbai where I've been ordering food since 4 years. The staff (particularly Ronnie and the Manager) are extremely rude and argumentative.
I'm from London and I've lived in Holland and Los Angeles, however, I face this customer service problem with Dominos only in India. How can I lodge a formal complaint and take my grievance forward?
Sameer
I'm from London and I've lived in Holland and Los Angeles, however, I face this customer service problem with Dominos only in India. How can I lodge a formal complaint and take my grievance forward?
Sameer
prakash [protected]
kandvali east akurli road, 1st march 2012
dear sir/madam
i went to domino s pizza store n afternoon time was 1:30 pm with my friends for take the benefit of buy one get one free offer my coupon code is ADVO1 VALIDITY 31/3/2012 i order ONE MEDIUM PIZZA non veg pizza the bll amt got from ur staff i gave bll amt on counter & wanting for pizza between that THE STORE MANGER MAYUR RATHOD came and he informed the staff just check out the validity of coupon team member said to him coupon is OK till he said coupon is not valid so don t give the pizza that time HE DID NOT GIVE ME PIZZA HE RETURN THE MONEY & CANCAL THE ORDER i said coupon is ok till ur not giving the pizza it is wrong he said i am not giving to u whatever u want to do do i don t care abt anything i said to him don't insult me front o[censored]r team member & my friends till he was shouting on me i thought he is not the store manager he is like one BHAI in mumbai language. he forget abt the post upper staff on him like HR & he forget about he is the representative of DOMINO S COMPANY according the company customer is GOD but according to MAYUR RATHOD STORE MANAGER) customer is NOTHING .PLEASE TAKE THE PLACE OF M E IN THAT SITUATION AND THINK ABOUT THAT HOW U WILL FEEL? WHEN I ASK THE DETAIL OF HR DEPARTMENT HE DIRECTLY SAID TO ME I AM NOT GIVING U THE NUMBER OF HR U SEARCH AND DO WHATEVER U WANT.
I HOPE U UNDERSTOOD WHOLE MATTER I DO NOT KNOW HOW U WILL RESPONSE HIM.BUT I FELL FRONT OF ALL PEOPLE HE INSULTED ME SO I THOUGHT WHICH TYPE OF TRAINING U GIVEN TO THAT PERSON. I WENT AWAY FROM THAT STORE BECAUSE I DO NOT WANT HE WILL MORE INSULTING ME FRONT O[censored]R CUSTOMER AND STAFF
SO PLEASE DO THE NEEDFUL DECISION ABT MAYUR RATHOD OR TRAIN ONCE AGAIN TO HIM SO HE WILL KNOW ABT THE DOMINO S BRAND & QUALITY REALLY HE WILL GET THE LESSON ABT CUSTOMER FROM U ...SUPPOSE HE FEEL SORRY ABT THAT LET ME KNOW OTHERWISE I NEVER GO TO DOMINO S PIZZA THANK U FOR U & UR COMPANY U MAKE COMPLIANT BOX FOR CUSTOMER
kandvali east akurli road, 1st march 2012
dear sir/madam
i went to domino s pizza store n afternoon time was 1:30 pm with my friends for take the benefit of buy one get one free offer my coupon code is ADVO1 VALIDITY 31/3/2012 i order ONE MEDIUM PIZZA non veg pizza the bll amt got from ur staff i gave bll amt on counter & wanting for pizza between that THE STORE MANGER MAYUR RATHOD came and he informed the staff just check out the validity of coupon team member said to him coupon is OK till he said coupon is not valid so don t give the pizza that time HE DID NOT GIVE ME PIZZA HE RETURN THE MONEY & CANCAL THE ORDER i said coupon is ok till ur not giving the pizza it is wrong he said i am not giving to u whatever u want to do do i don t care abt anything i said to him don't insult me front o[censored]r team member & my friends till he was shouting on me i thought he is not the store manager he is like one BHAI in mumbai language. he forget abt the post upper staff on him like HR & he forget about he is the representative of DOMINO S COMPANY according the company customer is GOD but according to MAYUR RATHOD STORE MANAGER) customer is NOTHING .PLEASE TAKE THE PLACE OF M E IN THAT SITUATION AND THINK ABOUT THAT HOW U WILL FEEL? WHEN I ASK THE DETAIL OF HR DEPARTMENT HE DIRECTLY SAID TO ME I AM NOT GIVING U THE NUMBER OF HR U SEARCH AND DO WHATEVER U WANT.
I HOPE U UNDERSTOOD WHOLE MATTER I DO NOT KNOW HOW U WILL RESPONSE HIM.BUT I FELL FRONT OF ALL PEOPLE HE INSULTED ME SO I THOUGHT WHICH TYPE OF TRAINING U GIVEN TO THAT PERSON. I WENT AWAY FROM THAT STORE BECAUSE I DO NOT WANT HE WILL MORE INSULTING ME FRONT O[censored]R CUSTOMER AND STAFF
SO PLEASE DO THE NEEDFUL DECISION ABT MAYUR RATHOD OR TRAIN ONCE AGAIN TO HIM SO HE WILL KNOW ABT THE DOMINO S BRAND & QUALITY REALLY HE WILL GET THE LESSON ABT CUSTOMER FROM U ...SUPPOSE HE FEEL SORRY ABT THAT LET ME KNOW OTHERWISE I NEVER GO TO DOMINO S PIZZA THANK U FOR U & UR COMPANY U MAKE COMPLIANT BOX FOR CUSTOMER
Dominos India - Andheri E — Late Delivery & time discrepancy
I order two pizzas vide online Order# 116 dt.02/12/2013 at 4:44:38 pm and delivered at 05:15 pm. It was not delivered within 30 min. I received pizzas from store Jubliant Foodworks Ltd, Inv# DPI65783/12-13/117 showing order time 4:49 PM. Is this technical error or to avoid 30 min criteria?11%
Complaints
6565
Pending
0
Resolved
725
No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi, Bangalore, Karnataka, India - 560004
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