Domino's Pizza India Ltd — poor service

Address:

North 24 Parganas, West Bengal

I had ordered 2 pizzas online on 06/08/2012. The order details are as follows:


Customer Details
Name PRATIK AGRAWAL
Mobile Number [protected]
Address 91/1
A N Saha road
LAKETOWN , KOLKATTA
Store Name LAKE TOWN
Store Address P-108/2,BLK-C,BANGUR AVENUE,LAKE TOWN,KOLKATA - 700055 PH.NO.[protected] / 4 / 5 / 6 / 7/ 25748008 / 9/
40676076/ 40676077
Order Date/Time 6/8/2012 10:02:12 PM
Form of Payment cash
Order No 337
1 Medium Farmhouse.. 315
1 Medium Farmhouse.. 315
1 Coke Mobile 35
Sub Total 350
Tax 42.53
TOTAL 392.52





45 minutes passed and i didn't get the delivery so i called the store to checkout on the status of my delivery.they said that the order is about to reach. but it didn't reach in the next 15 Min's so i called again,they said that they are calling me within 2 minutes. the call never came.so i again called after 10 minutes.they give me the lamest possible excuse that the delivery boy who had taken my order has met with an accident and they were sending me afresh pizza once again.by this time already more than 1 hour had passed from the time of placing the order.i would also bring to your notice that i had to make repeated calls in order to get in touch with them.on calling once again they tell me that there's some problem with the delivery boy and they are not able to contact him.that means two different excuses in two calls.at about 11 25 pm they tell me that they are sending me a fresh pizza .so i waited another 25 Min's but the pizza didn't arrive and i started calling again but no one was picking up the phone. after about more than 15 tries they pick up the phone and say to me that they wont be able to deliver the pizza and disconnect.on calling again they tell me that my order has been cancelled because they didn't confirm the order via phone as it was an online order.so after 2 hours of repeated phone calls and hunger they tell me that my order has been cancelled.the most pathetic excuse they could give.that night i and my friends had to sleep hungry as we live in a hostel.we had our exams next morning which went bad due to the tension last night.it was a horrible experience.i would like to know what legal action can be taken against these people.