[Resolved]  Domino's Pizza — Failed Online Transaction - Refund

Please find the details below:-

Customer Name- Dhiraj Hemant Patil
Phone No - [protected]
Dominos Store Name - SHOP NO.G-5, SHIVALIK YASH, 132 FT RING ROAD, PALLAV CHAR RASTA - 380013
Date of Incidence - 19th February, 2012
Order No - TO TRANSFER INB Dominos DOMINOS Payments
Bill No - Ref. No. for 1st Order - MSBI[protected]IG93182438 TRANSFER TO [protected] BILLDESK
Ref. No. for 2nd Order - MSBI[protected]IG93182623 TRANSFER TO [protected] BILLDESK

I was trying to place an order for Dominos pizza online on their website on last Friday, 19/09/2014. Everything was fine till the finalStage. The ICICI Net Banking went through and I was taken to that webpage of Dominos which says 'Order is being pushed to the kitchen' when this transaction failed. The error came as 'Sorry we are not able to push your order into the kitchen. Try again.'Once again I tried placing the order online but same result as before and same error message popped up. Then the Dominos Manager then took my order over the phone and said they did not receive any order, not to worry and that the debited amount will be refunded within one week.Till now I have not gotten my money back, I also checked with my bank and they confirmed that my account has been charged twice and the amount has been credited to Dominos. The transaction amount was Rs 717.00 each time respectively.I would request Dominos to kindly look into this matter and refund my money back asap.

Customer Name- Sundaramurthy
Dominos Store Name- Infosys Mahindra World City
Date of Incidence- 19/09/2014
Regards,
Sundar

my balance deducted but order was'nt placed

hi my name is Aayushi Swaroop nmy userid -[protected] i tried to place an online order on 17 september with the same id but my balance was deducted but i order was'nt placed.