[Resolved]  Domino's Pizza — Very bad service experience on 9th Sept 2012

Address:

Ahmedabad, Gujarat

Hi,
I am regular customer of DOMINOS PIZZA but, I had very bad experience of its service on 09/09/2012. I booked my online order on 09/09/2012 at 07:26 PM at SHIVALIKYASH , AHMEDABAD Center and My Order no was 288. When we placed an order they did not even confirmed with us.
After waiting an hour on 8:27 PM we called up on [protected] & they told us, my order is already dispatched & we will get it in 10-15 min but after half an hour on 09:11 PM when we again called them they again gave us the same status. Same thing repeated on 09:38 PM when we called them 3rd time. Now the Dominos representative told us to arrange new pizza order for us & we will get it soon. After his conversation we had again put our trust on Dominos service & again wait for the Half an hour. Now it was around 3 Hours & still we were just waiting for it. After so much frustration when we again called on 10:32 PM at that time the manager told us that boys didn’t find the address after some arguments he told us other reason that “they do not deliver any order at our Place” which was pathetic.
Now just let me know:
1.) If the boy didn’t find the Place then he had our Mobile No. in order detail. He could simply call us to find the address or inform us about cancelation of our order. But still he didn’t do it why?
2.) After 3 Hours & 5 -6 Calls they realize that our residence is out of its range of delivery. Then why they are showing our area address on Online booking service? Why they didn’t call us for that? Why they didn’t inform us when we called them 5-6 times?

After 3 Hours of waiting for food we had to go outside to find the food but it was 11:00 PM & almost all the shops were closed. We have to make meggi at home because there was no alternative o[censored]s. By half stomach we had to go to the sleep.

If Dominos is not able to provide the service to its customer after 3 hours then IT MUST CHANGE ITS LINE “30 MIN NAHI TO FREE”.

I just want that other customer should not being fool like us. Dominos should be punished for this.

Thanks,
Nilay Parmar