[Resolved]  DTDC — Poor Service

DTDC is claiming himself as India's number one courier company on their site ( www.dtdc.com) , which will attract normal customers to do the business with them. They are also marketing their online tracking information tool, which will help customer to find out their consignment status over the web. But ground reality are too bitter, they are worst than worst from any low profile courier company.

I have booked one courier for Paripally via DTDC, on Wednesday (13-feb-2008) with consignment # M33934454, which supposed to be deliver on 2nd day 15-feb-2008. But it was not delivered yet and contacted their cc and branch offices as well but no use,this all shows that how DTDC is working and how good they are in to provide the service to the customer.

Neither they have enough knowledge of Municipal area of any locality nor also are they giving wrong information on their tracking site also.

So it is better avoid using DTDC services, but if you are interested to have tensions then DTDC is best company, who can give you tensions in package deal. It is better to give consignment to Indian Postal Department, at-least they will charge less compare to DTDC and will delivery in same time frame.
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Aug 13, 2020
Complaint marked as Resolved 
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I had sent an envelop from Raxaul (Bihar) through DTDC courier (K[protected] on 30.8.08 to Bangalore . The envelop has not reached Bangalore till this date (11.9.08). Very poor service indeed. 13 days have gone. I have wasted my money.
I Have sent a courier from Hyderabad to Visakhaptnam on[protected]thursday) is not yet reached to the destination.
I have sent a document through DTDC vide No.K31963211 Dt.2.12.08 from Agartala to Kolkata. But the same has not been despatched to the receiver till date (6/12/2008) though I have pursued the matter with their Agartala Office as well as Kolkata Office and they informed me that the same has already been delivered with seal. But, on enquiry with receiver, it was informed me repeatedly that the same has not received by him till date for which i fall on trouble. Hence, it may assume that DTDC is showing falls message without practical delivery.
I had booked an envelope on 13th November ex Lucknow to Gurgaon (Z[protected]. Till 17th November your website is showing the consignment 'in transit'. I would like to know why the delay and as how many days it takes a cover to reach Gurgaon from Lucknow. And this is not the first time that such delay has occured.
Two worst experiences in 3 months. First is the material of a distance learning program (due to the delivery boy negligence). second the delivery of the certificate. It shows the status delivered but could not trace what happened by any means.
I used DTDC services on 3rd of june 2014 to send a consignment but yet it is not deliveted to the address and today is 13th june 2014. They promised to deliver it in 3 business days.There is no proper reply from their costomer court and after tracking status of my consignment online it shows "Attempted".

Consignment no.- Z23060253.

i have also sent a mail on 11th of june 2014 complaining about this to css.[protected]@dtdc.com but there was no further reply.


Please help.
On dated 6-7-15 i sent parcel to spain refrance no. N95912256 bt after 4 days i got call from service provider that my parcell beeing hold due to id issue But i did provided my id on the same day. Its bull n i am not setisfied with ur service at all next time will think at list 10 time before placing any order to dtdc
On dated 6-7-15 i sent parcel to spain refrance no. N95912256 bt after 4 days i got call from service provider that my parcell beeing hold due to id issue But i did provided my id on the same day. Its bull n i am not setisfied with ur service at all next time will think at list 10 time before placing any order to dtdc

not delivering of consignment

consignment no k77848510

Not received my stuff

I had courier awb M33280130 booked via Amazon. Status shows it has arrived destination but not delivered, supposed to be delivered by 21st of May to Heggere, Tumkur. Plz verify n let me know at the earliest. Thank you.

parcel not recd yet

docket no. z40133104 date 24/11/2014 not recd yet. this parcel need to be delivered at SEONI (MP)-480661. but jabalpur office mistakenly delivered this to SATNA(MP). i need this parcel ASAP. thanks
It is the most irresponsible company, run on a franchisee basis with no sense of responsibility or accountability. The parcels get routed in very unprofessional manner and remain held up at various locations. A courier within Maharashtra which is 6 hours of drive away has been in transit for now more than 10 days. This company is to be made accountable and responsible.

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