| Address: | West Champaran, Bihar |
Sir,
I am Deependra Kumar Dubey, from "New Dharmshala Road, Ward No-16, Narkatiaganj, West Champaran, Bihar-845455".
I had a consignment to be delivered by Bharti Creations, whose head office is "C/o Subhash Photo World,
Shop No.1-7, Bhave Natya Mandir Campus, Vishnudas Bhave Marg, Sangli - 416416 [ MAHARASHTRA ]".They booked the consignment through DTDC, but after more than 20 days... message was given to me by the sender that my address is not found, hence the consignment has been delivered back to us (Although all of my consignments are delivered on the same address frequently). Anyways I once again messaged my address and requested them to send me the same, therefore they booked the same again through DTDC on 05/04/2012 (consignment no. P[protected] from "Sangli Super Franchisee, Sangli". Now after 16 days of booking, I have not been delivered the same, but their online tracking portal says that the consignment is delivered.
Even after producing the printout to the authorised local agent, their response is so pathetic that I can't afford to utter/say.
Now, I have few questions to be asked.
1. Being in the service industry, Does the company has any standard to follow?
2. How much time is required to deliver a consignment in domestic transit?
3. How can it be possible to put a "delivered tag" for a non-delivered product?
4. Now I am at a loss of Rs. 3 Lacs because of their irresponsible attitude and negligence, Who is going to compensate my loss for the same.
5. Which article of law and the constitution gives the right to play with the public property?
Deependra Dubey
[protected]
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