[Resolved] DTDC Couriers — Non Delivery and No Response

[Resolved] DTDC Couriers — Non Delivery and No Response

S sudeep sen sarma

I had booked a document delivery on 17th August 2009 from hyderabad to be delivered to gurgaon through dtdc's franchise at Tarnaka, secunderabad. The document was sent vide consignment no.H63714271. The document has not yet been delivered nor returned to me. The return reason mentioned by them is 'Office closed'. However, the person to whom it was supposed to be delivered(my sister) was not even called and intimated, even though the phone number was mentioned on the envelope. From 21st August, I am enquiring almost everday at the local office - they are not at all cooperating with me and asking me check every other day. They are not even bothered to track where the document is lying. Even, my sister has been contacting the local office at Gurgaon, where the response is similar. I am amazed to see that, the local office seems to be, netiher bothered about the customer's sentiments, nor about the company's reputation. I want the document and the money taken for rendering the service to be returned to me immediately. Regards, Sudeep Sen Sarma #[protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

L.G.Ravinder

from Mancheral, Telangana

we are sent the importent document through courier to DURG, CHATTIGARH STATE at balanager branch vide d.no.H64941581 on 05.10.09 but it was not yet delivered to our party. please conform the same as we need speedy delivered the doc.

Kanupriya Sindhu

from Mumbai, Maharashtra

DTDC — Non delivery & no response

Hello Sir,
I'm writing this to you after trying all possible means to reach to DTDC. I had sent a parcel from Bangalore to Ranchi on 11th Dec'09 through DTDC courier, consignment no. B58454272. It is more than a month now but the consignment is not delivered till date. On their website they have updated the status as "consignment lost" but none of their customer service representatives are accepting this. To add to that I have made numerous calls as well as sent so many mails and feedback on their website and sadly nobody has bothered to respond to those. It's an absolute harassment and agony to deal with such non responsive companies. How can they lose a parcel which is being sent through private courier and not even bother to respond? The parcel itself was of more than Rs. 1000 and I had paid Rs. 260 as the courier charge to DTDC. I have got the receipt copy with me for reference. I sincerely request you to look into this matter and please help this anguished customer.

Looking forward to your action,
Kanupriya Sindhu

Note: Also attaching the screenshot of their website which says consignment is lost.

Christoph Zacharias

DTDC — No response to my complaint

Christoph Zacharias
18/03/2010 14:55

[protected]@dtdc.com, css.[protected]@dtdc.com, [protected]@vsnl.com, css.[protected]@dtdc.com

Hi

Today I received consignment no. D02668095 addressed to my wife.

The consignment doesn't mention the name and addresss of the consignor. It simply mentions the number "ZL3896" against the name of the consignor.

I strongly feel that the consignee or her/his representative has a right to know who the consignor is. Also, DTDC shouldn't be allowing people to send anonymous parcels.

I mentioned this fact to the delivery boy. I found him very indifferent to my cause and, on top of it, rude. He said, "I have 100 consignments to deliver. You either accept this consignment or I will return the
consignment'. This, I believe, is no way to treat a customer. He didn't
seem to understand me or, as is more likely, he didn't really care.

I expect a proper explanation in this matter within 24 hours from the time of this email.