[Resolved]  DTDC — EXTREMELY POOR SERVICE AND MANAGEMENT

Address:

Bokaro, Jharkhand

I BOOKED A COURIER FROM ONE OF YOUR DTDC CENTRES IN MY CITY ITS DETAILS ARE:
MITR ENTERPRISES, CODE NO: TF194
M5, CITY CENTRE, SECTOR-4, B.S.CITY
PHONE- [protected]
I WAS PROMISED THAT COURIER WILL BE DELIVERED IN AROUND 3 DAYS TIME BUT I DID NOT RECV THE COURIER TILL 6TH DAY.
ON TRACKING THE CONSIGNMENT IT WAS MENTIONED THAT THE DELIVERY WAS ATTEMPTED AND FAILED BECAUSE DOOR CLOSED OR LOCKED HOWEVER THERE WAS ALWAYS SUMBODY PRESNT AT THAT ADDRESS AS IT HAS A PATIENT THERE TOO ALL THE TIME. ON ENQUIRING ABOUT THE STATUS OF THE COURIER THE DTDC CENTRE ( MITR ENTERPRISES) WAS UNABLE TO PROVIDE ANY SATISFACTORY ANSWER AND HE WAS NOT READY TO CONTACT ANY OF ITS OTHER OFFICER ON BEING FORCED HE TRIED BUT ALL THE CONTACT NUMBERS AND DETAILS WERE FOUND NOT AVAILABLE AND SOME WHERE THE PHONE WAS RINGING NO BODY RECEIVED. IT WAS SO SURPRISING THAT A COMPANY'S OWN CUSTOMER CARE NUMBER NO ONE WAS ANSWERING AND ON BEING ASKED THE GUY AT THE COURIER CENTRE( MITR ENTERPRISES) WAS GIVING VAGUE ANSWERS AND WAS NOT INTERSTED IN THA MATTER AT ALL. ALL THE TIME HE WAS MENTIONING THAT COURIER IF NOT DELIVERED WILL BE SENT BACK TO YOUR ADDRESS. PLEASE BE REMINDED NOBODY SENDS SUMTHING BY COURIER TO RECEIVE IT BACK THAT TOO AFTER 6 DAYS. I AM HIGHLY DISSAPOINTED WITH ALL THIS FROM YOUR COMPANY AND WOULD LIKE TO RECEIVE A FULL DETAILS ON ENQUIRY OF THIS MATTER. THIS WHOLE MATTER HAS LEFT ME WITH NO TRUST AT DTDC AT ALL.