[Resolved]  DXN India — CONSUMER COMPLAINT

Hi,

one of my freind introduces dxn india products, i trust him and buy RG/GL DXN Capsule 4 set total price rs 7480.this product is so costly but freind convinced me so lot about this products, i decide to use for preventive measure.my age is 34 yrs old.

but experince is so bad i never forget in my life, after 3 week consuming i saw reaction in my body due to RG/GL capsule.i stopped consuming. my face and 70% part of body appears red patches....so painfull. then i counsel my city appolo hospital, dr abhay kumar, advice me this is due to reaction,never consume those capsul again.

then i call my freind to return this unused bottles and refund my money. he refuged.for bottles refund i visited dxn delhi office and register complain regarding reaction in my body and i request please return this 3 bottles unused. then customercare staff send me mr sengupta cabin, who is dxn india country manager.but that fellow also not cooperated and refuged to retun my money. ... after embarrasing talk i return. i lost rs 7480.still in my face have red patches.for treatment i visited 4 times to hospital...so bad experience
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Aug 14, 2020
Complaint marked as Resolved 
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visit: http://www.redmushrooms-healthmanna.com to know more about ganoderma.
Dear All DXN Distributors,

My complain is not wrong, my face totally damaged after using RG-GL DXN Capsule still in my face have red patches.my family and freinds also shocked to see me.they all are suggesting me to log one FIR against the distributor mr mohit pingle and dxn.

sorry to say you all are biased because you are benefitted by dxn company as a distributor.but i am customer and faced a lot of money and health crisis to using this dxn products.i asked to mr mohit to show me any drug controller licence certification for this dxn products but he refuged.and now not attended my phone calls.
thanks vinay, raising serius issue against dxn product. my cousin working in dxn. she suggested me use RG and GL capsule.just i started consuming but same problem i faced in my face too. red patches seen in chick and throat area.
i stopped the consuming both dxn capsule.

angali gupta
allahabad, (up)
mai bhi apne papa ko 6 month se RG/GL dxn capsule aur morenzhi juice de rha hu lekin kuch bhi result nhi mila.RG/GL rs1870 aur juice rs 530 me milta hai.
bahut logo ka complain hone ke bhad mai bhi papa ka dose band kara diya.dxn ke liye police complain hona chahiye.aur etna costly product medicine bata kar bechene walo ko bhi arrest karana chayiye.-omkar, allahabad uttarpradesh
Whatever Ankur said is wrong. DXN is not been banned in Canada, in fact they have just started their branch in Canada, one office has started their operation in Ontario. You can visit "http://international.dxn2u.com/" for more details...
DXN CANADA NOW OPEN FOR BUSINESS!

Daehsan Canada Inc.
Address : 714 Cabana Rd. East
Windsor, ON Canada
Phone :[protected]
Fax :[protected]
Business Hours: Mon-Fri @ 10AM-8PM / Saturday @ 10AM-6PM

Sam T.
www.DXNDISTRIBUTORS.com
please read this comments how dxn india operation and their many directors and owner dr lim siow jin
working their business in india. you can just imagine the fixed charge MRP Rs 1870 For 180 Cap RG-GL. they collect huge amount but don't pay legal taxes.
And how they manage their tax saving operation without any genuine documents.


Dxn Herbal Mfg. (India) Pvt. Ltd. vs Commr. Of C. Ex. on 30/12/2005

ORDER



1. M/s. DXN Herbal Manufacturing (India) Pvt. Ltd. [DXN for short], with their factory at Pondicherry, are engaged in the manufacture of 'Reiki Gano' [RG for short] and 'Ganocelium' [GL for short] capsules. Their certificate of registration with the department was obtained upon declaration that they were manufacturing the said products as Ayurvedic Proprietary Medicines [APM for short] falling under SH 3003.39 of the Schedule to the CETA 1985. The company is a part of DXN Group of Companies, Malaysia. M/s. DXN are the appellants in Appeal No. 365/2005. Dr. Lim Siow Jin, CEO and Director of the company is the appellant in Appeal No. 366/2005. M/s. Daehsan Trading (I) Pvt. Ltd. [Daehsan for short] and M/s. Roshan Commercial Trades (P) Ltd. [Roshan for short] are the marketing agents for DXN's products. They are the appellants in Appeal Nos. 367/2005 & 368/2005 respectively. The appellant in Appeal No. 369/2005, Shri K. Thevaraj, is a Director of Daehsan.

2. From the results of the investigations made by officers of the Directorate-General of Central Excise Intelligence [DGCET], it appeared to the department that M/s. DXN, Pondicherry had classified RG & GL capsules as APM under SH 3003.39 and were paying duty of excise thereon by assessing the goods under Section 4 of the Central Excise Act during the period March to July, 2002; that, prior to the said period, they were importing RG and GL in bulk quantities from Malaysia and marketing the same in India as food supplements classifiable under SH 2108.99 and assessable to duty of excise on the basis of Maximum Retail Price [MRP] under Section 4A of the Central Excise Act, subject to abatement in terms of Notification No. 13/2002-C.E. (N.T.), dated 1-3-2002; that M/s. DXN themselves had declared to various Govt. bodies in Pondicherry that they were manufacturing food supplements from natural mushrooms; that their marketing agency viz. M/s. Daehsan had also declared in their literatures and pamphlets accompanying the products that the products were meant for general health and not a curer of any specific disease; that the stockists/distributors of M/s. DXN had also admitted having distributed the products without any therapeutic claim thereon; that M/s. Daehsan had obtained drug licence in respect of the same products from the Drug Control Authority, Tamilnadu on the basis of forged clinical trial reports; that M/s. DXN (Pondicherry) had also fraudulently obtained drug licence in respect of the same products from the Food and Drugs Administration, Pondicherry by misdeclaring the ingredients of the products; that, all over the world except in India, RG & GL were being marketed as food supplements only; that the actual ingredients of RG and GL were 'Ganoderma' and 'Shiitake', of which there was no mention in ayurvedic texts; that RG & GL capsules had no therapeutic or prophylactic value and were not used as medicaments and that both the products were appropriately classifiable as food supplements under SH 2108.99 and hence required to be assessed to duty of excise in terms of Section 4A read with Notification No. 13/2002-C.E. (N.T.). During the investigative stage, M/s. DXN paid Rs. 50.00 lakhs towards duty on their past clearances of RG and GL capsules. From September, 2002, they are paying duty, under protest, on MRP of the goods in terms of Section 4A. On the basis of the investigative results, the department issued a show cause notice dated[protected] to M/s. DXN and other appellants for recovery of differential duty on the clearances of goods for the period March to July, 2002 from M/s. DXN by invoking the extended period of limitation for imposing penalties on the noticees and for confiscating the goods seized from M/s. DXN's factory and other premises during the course of investigation. Another notice was issued subsequently seeking to vacate the above protest for the period, September, 2002 to June, 2003. For invoking the larger period of limitation, the first notice alleged, against M/s. DXN, mis-declaration of facts with intent to evade payment of duty. The show-cause notice relied upon voluminous documents recovered by the investigators from various premises, statements/letters of a few executives of M/s. DXN, some functionaries of M/s. Daehsan, distributors/stockists of DXN products, drug control authorities and experts. M/s. DXN contested the allegations raised in the show-cause notice. Their defence was adopted by their co-noticees. Some of the persons whose statements/letters were relied upon in the show-cause notice were cross-examined before the adjudicating authority. Learned Commissioner of Central Excise, in adjudication of the disputes, passed an order after due process of law, the operative part of which reads as under:

(1) I order that the products Reiki Gano (RG) and Ganocelium (GL) capsules be classified as 'food supplement' under Chapter sub-heading 2108.99 of the Central Excise Tariff Act, 1985 and assessable under Section 4A of the Central Excise Act, 1944 for payment of Central Excise Duty.

(2) I demand the Central Excise duty of Rs. 2, 03, 04, 544/- (Rupees two crores three lakhs four thousand five hundred and forty four only) cleared during the period from March, 2002 to July, 2002 under proviso to Section 11A(1) of Central Excise Act, 1944 from DXN with appropriate interest under Section 11AB of Central Excise Act, 1944 and appropriate Rs. 50, 00, 000/- paid by DXN vide TR 6 challan No. nil dated[protected] towards the aforesaid duty.

(3) I vacate the protest and regularize the payment differential duty including the duty of Rs. 3, 42, 91, 224/- (Rupees three crores forty-two lakhs ninety-one thousand two-hundred twenty-four only) paid by M/s. DXN under protest for the clearances of RG & GL from September, 2002 onwards,

(4) I impose penalty of Rs. 2, 03, 04, 544/- (Rupees two crores three lakhs four thousand five hundred forty-four only) on DXN under Section 11AC of the Central Excise Act, 1944 and Rs. 1, 00, 000/- (Rupees one lakh only) under Rule 25 of the Central Excise Rules, 2002.

(5) I order confiscation of the excisable goods viz. 13563 bottles of RG90, 18553 bottles of GL90, 30183 bottles of RG30 and 31994 bottles of GL30 totally valued at Rs. 3, 55, 93, 450/- manufactured and cleared by DXN to Roshan and detained/seized on 8-8-2002 at their warehouse at Chennai under Rule 25 of the Central Excise Rules, 2002. However, I impose a redemption fine of Rs. 35, 00, 000/- (Rupees thirty-five lakhs only) in lieu of confiscation and as the said goods have been provisionally released on execution of bond/bank guarantee, the same may be restored.

(6) I order confiscation of the excisable goods viz. 5788 bottles of RG90, 5734 bottles of GL90, 8250 bottles of RG30 and 6492 bottles of GL30 totally valued at Rs. 1, 11, 61, 000/- manufactured and cleared by DXN and detained/seized on 8-8-2002 at the warehouse of Daehsan, Chennai under Rule 25 of the Central Excise Rules, 2002. However, I impose a redemption fine of Rs. 10, 00, 000/- (Rupees ten lakhs only) in lieu of confiscation and as the said goods have been provisionally released on executions of bond/bank guarantee, the same may be enforced.

(7) I also order confiscation of the excisable goods viz. 2331 bottles of RG90, 5439 bottles of GL90, 10939 bottles of RG30 and 10892 bottles of GL30 totally valued at Rs. 74, 09, 376 /- manufactured and cleared by DXN and detained/seized on 4-9-2002 at Daehsan, Branch Office, New Delhi under Rule 25 of the Central Excise Rules, 2002. However, I impose a redemption fine of Rs. 8, 00, 000/- (Rupees eight lakhs only) in lieu of confiscation and as the said goods have been provisionally released on execution of bond/bank guarantee the same may be enforced.

(8) I order confiscation of the excisable goods viz. 62000 bottles of RG90, 60750 bottles of GL90, 88800 bottles of RG30 and 65600 bottles of GL 30 totally valued at Rs. 15, 44, 70, 060/- manufactured and kept ready for despatch by DXN and detained/seized on[protected] at the factory of DXN, Pondicherry and released as per the directions of the Hon'ble High Court of Judicature, Chennai in W.P. Misc. Petition No. 52354/2002 in W.P. 35179/2002 under Rule 25 of the Central Excise Rules, 2002. However, I impose a redemption fine of Rs. 1, 50, 00, 000/-(Rupees one crore fifty lakhs only) in lieu of confiscation and as the said goods have been provisionally released on execution of bond/stock security the same may be enforce.

(9) I impose a penalty as below on the following noticees under Rule 26 of Central Excise Rules, 2002:

(a) Dr. Lim Siow Jin, CEO & Director, DXN - Rs. 25, 00, 000/- (Rs. twenty-five lakhs only)

(b) M/s. Daehsan Trading (India) Pvt. Ltd. - Rs. 25, 00, 000/- (Rs. twenty-five lakhs only).

(c) M/s. Roshan Commercial Trades (P) Ltd. - Rs. 25, 00, 000/- (Rs. twenty-five lakhs only).

xxxxxxx

(g) Shri K. Thevaraja, Director, Daehsan - Rs. 10, 00, 000/- (Rupees ten lakhs only).


We further note that Dr. Athisayaraj, having come to know the faulty nature of the clinical reports produced by M/s. DXN, confessed that he had wrongly recommended issuance of drug licence to them for manufacture of RG & GL capsules as APMs. Further, he wrote to the Drug Control Authority to cancel the licence. It is also noticed that the above licence was issued to DXN without verification of RG & GL formula with the prescribed ayurvedic texts. The licence was granted by FDA, Pondicherry, merely following the precedent of the Drug Control Authority, Tamil Nadu, having issued a similar licence to M/s. Daehsan. The Asst. Commissioner, FDA, Pondicherry has admitted these facts in his statement. Significantly, he also was not sought to be cross-examined before the adjudicating authority. It is also noticed that the drug control authorities are taking action against the licensees under the Drugs & Cosmetics Act in the aforesaid circumstances. We are of the view that, in the above facts and circumstances, M/s. DXN are not entitled to ask for classification of their products as APMs on the strength of their drug licence, which was obtained in a fraudulent manner. A document obtained by fraud cannot give rise to any right or benefit in law.
Dear Support team,
I am distributor of DXN from August-09.And i consume DXN product and get benifit.Now i am going to start RG-GL, 2 in 1 black coffee, Gano toth pest & Muranzhi for my Mother b`cos she have dibites, high BP, pairia & bavasir.So i hope & trust that he will get benifit of DXN product & get healthy health soon.
Well, I understand this type of complaint. Basically it is a strong reaction from RGGL. It reminded when I first use RGGL that almost took my relationship with the person who introduced the product to me. I got a bad reaction for the first 3 weeks when I took Ganoderma. That was the time when I was diagnosed with High blood pressure, cholesterol level and abnormal liver enzymes. The said reactions were scary that I thought I will die. But my friend told me about the process (scanning, detoxification and balancing) and healing signs or effects and then I was beginning to understand.
Today, I can only say, Special thanks to my friend and DXN for giving me a new life with full of excitement, vitality, energy and drive. It made me decide to pursue the business side of it with the goal of helping people to get well and to make use of the once of a life time DXN opportunity that is actually free.
Lastly, the metal that some of our friends here were talking about is really true. Thought I found out that it is not in the products of DXN but in the money I took from my own pocket every month. Thank you DXN and
SEE YOU GUYS AT THE TOP!
I fully agree with Chevy there...I have gone through what others called "ailment reflection" and not reaction. Meaning whatever you have in the body - toxins and company that has accumulated throughout the years due to improper food nutrition, lack of exercise, pollution and unhealthy lifestyle leads to health diseases. When you take RGGL, it works on the cellular level meaning it cleanses the cell (body is made of trillions of cell which constitute the special organs with special functions) by the process of detoxification RGGL works with the immune system which its function is make sure that each single cell is rid of the crappy stuff. These crappy stuff comes out through the skin (shingles, rashes, pimples broils) nose, pee and stoll -->the only way it can COME out of the body...it whatever reactions that you have it REFLECTS the AILMENT that is inside you that needs to get out...
So far I am glad that I was introduce to DXN NOW I am more than AWARE of how to take care of my body and make sure that I have the nutrients it needs to make it strong and enjoy a healthier lifestyle...Check out DR. OZ...
I second emotion what mr. chervin mentioned about the only ``metal particles`` that is true that I know of is NOT in the products that we consume but the metal that we received inour monthly paycheck that is coming into my wallet...IT IS QUITE HEAVY MIND YOU!...MORE POWER TO DXN THE NO.1 PRODUCT TO BE PROUD OF!...SEE YOU ALL AT THE TOP!
MERE GHAR ME SABHI LOG RG/GL SPR COCOZHI LE RAHE HAIN PICHHLE 2 VARSHON SE LEKIN AAJ TAK KISI KO KOI TAKLIF NAHI HUYI VARAN SABHI KI HEALTH PAHALE SE BAHUT ACHCHHI HAI.
MAINE BAHUT LOGON KO ISKE BARE MAIN BATAYA AUR UNMEN SE KUCHH LOGON NE DXN PRODUCT USE KIYA WO SABHI CHAMATKARIK ROOP SE APNE AAP KO PAHALE SE ACHCHHA MAHASOOS KAR RAHE HAIN. JO LOG DXN SE AARAM NAHIN MILA BOLTE HAIN UNHEN SHAYAD PRODUCT AUR USKE SEVAN KE TAREEKE KI POORI JANKARI NAHIN HAI. JO LOG RG/GL KE VISHAY ME GALAT FAHAMI MEN HAIN WO UNKA DURBHAGYA HAI.
MERA DAVA HAI KI DXN PRODUCT HAR INSAAN KO SWASTHYA PRADAN KARTA HAI TAKLIF NAHIN.
I am consuming DXN RG GL(ganoderma)2GL+2RG-3x after15days my BP, bloodsugar increased. help me.
RG GL was advised to me i m having Goitre.
http://210.18.3.161/dxn this adress is not open
so wahat can i do
my name is arun behera age 46 yrs bhubneshwar orrisa.i have many health problems blood pressure, diabetes and heart blockage. last year i faced one bipass surgery too.i feel always mild chest pain during my office time.one of my office staff invites me dxn health seminar sheduled in bhubneshwar.i visited there, and my office freind introduces me dr s k jena from cuttack.i talked him about my problems after counselling he prescribed me 2 RG and 2 GL capsule twice daily. after 3 week consuming in my routine checkup my blood pressure and pain increased and last month 27 april i faced severe paralysis attack. now i am unable to walk and also my face affected.i feared now i stop consuming both capsule.
i am working in dxn.but this raised issue regarding tax eviction by dxn and dr dato lim is very shocking news.i read here dxn company, dxn owner and director's was punished by high court due to tax irregularities.also they failed to submit proper drugs licence.
Ganoderma for Kidney problems
I have given to the Ganoderma products to a patient suffering from malfunctioning of kidney and heading towards dialysis for the last one month. His results taken after a month has been quite encouraging. His Creatine level has dropped from 8.4 to 7.3 after three weeks of consumption.
For more details on this product you can visit website: www.dxn-india.com
Posted by Praba
the court order against dxn was overruled by the Sales tax appellate tribunal . the above given court order states that ganoderma and [censored]ake cannot be considered ayurvedic, and therefore the company should pay 12% instead of 4%. this was reversed by the tribunal in light of citations by prominent ayurvedic partitioners. i will post the sales tax appellate tribunal's order no: which is in favour of DXN company . People who recommend DXN products are doing so because of the good experiance they got in using the products. please do research on effects on RG gl by doing a basic search on the internet wikipedia. try pubmed.com. its a site used for publication of medicl and scientific reseach papers and citations.there re also many reseach papers in pdf format to be found in the web. try to read and understand the working of ganoderma in your body .pls don't make baseless allegations...
sorry my mistake the sales tax tribunal cannot overrule a court order. still its a matter fo legal perception .
Income Tax dispute
a) DXN Herbal Manufacturing (India) Pvt. Ltd. (“DXN Herbal”), a wholly-owned sub-subsidiary of
DXN Holdings Bhd. in India, had on 10 February 2006 received 2 notices of demand in respect of year
assessments 2003-04 and 2004-05, for a total amount of Rs.52, 885, 711 (equivalent to approximately
RM3, 776, 472) from the Commissioner of Income Tax (“COIT”) Pondicherry, India in relation to the
dispute of DXN Herbal’s tax status.
In response to the notice of the demand, DXN Herbal has appealed the matter to the COIT on 22
March 2006 and order from COIT was received by 17 August 2006 to dismiss the appeal. DXN Herbal
had subsequently filed another appeal together with a stay application to the next higher authority,
Income Tax Appellate Tribunal (“ITAT”), Chennai on 04 October 2006. DXN Herbal had attended the
hearing fixed by ITAT on 2 January 2007 and the final order passed on 25 January 2007 by ITAT was
not in favour of DXN Herbal.
Subsequently, DXN Herbal had filed an appeal to the Honourable High Court against the order from
ITAT on 21 February 2007. The Honourable High Court admitted the appeal from DXN Herbal. As at
to-date, the hearing date has yet to be fixed. Having relied on the opinion from the legal counsel that
the company has a reasonable case to argue, the Directors are of the opinion that no provision is
necessary at this juncture.
b) DXN Herbal had on 13 August 2007 received a notice of demand in respect of year assessments
2005-06, for a total amount of Rs.22, 418, 258 (equivalent to approximately RM1, 600, 847) from the
COIT, in relation to the dispute of DXN Herbal’s tax status. In response to the notice of the demand,
DXN Herbal has appealed the matter to the COIT on 17 October 2007. DXN Herbal has received an
order from COIT for hearing fixed on 17 June 2008, however an order from COIT was received by 25
October 2008 to dismiss the appeal. DXN Herbal had subsequently filed another appeal to ITAT and
pending for the hearing date to be fixed.
c) DXN Herbal had on 31 December 2008 received a notice of demand in respect of year assessments
2006-07, for a total amount of Rs.7, 919, 504 (equivalent to approximately RM565, 517) from the COIT,
in relation to the dispute of DXN Herbal’s tax status. In respond to the notice of demand, DXN Herbal
is currently consulting with the Lawyer to appeal the case within the 1 month period granted by COIT
in the notice of demand.
Save as disclosed, no notice of demand has been received for other assessment years as at to-date.
Other than the status of the contingent liabilities as disclosed above, there were no other contingent
liabilities and assets applicable to the Group.

The outcome of the case is yet to be decided, it was innappropriate to post the previous court order in this forum...
Hai I am also a dxn distincter. Dxn ganoderma is very good result in illness to wellness. First you are consult the Dxn Experienced distributes. or Read Dxn ganoderma book. It is given a good result for my surround peoples. Tx to DXN.

Believe understand the about Ganoderma and DXN Ganoderma. And you feel enjoy your healthy life.

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