Easy Cabs — Cab not reporting

I HAD A HARROWING EXPERIENCE WITH EASY CABS AND NOW WE NEED TO MAKE SURE THAT THIS SERVICE EITHER STOPS CHEATING FOLKS OR SHUT THEIR OPERATION IN BANGALORE. SENT THE BELOW NOTICE TO THEM. WHOEVER INTERESTED, GET IN TOUCH WITH ME, WE WILL FIGHT THIS OUT.

To,
The Chief Operating Officer,
Easycabs - Bangalore
12/10, 1st Floor, Above Vijaya Bank
MSR Main Road, Gokula
Bangalore-560054
Ph:[protected]

Subject: Legal notice against the false booking and not honoring the booking commitment

Dear Sir,

1) I am Shishir Tiwari and I had booked Easy Cab for 02 July 2010 via booking ID B001830 to Bangalore City Railway Station at 5 PM. Just before 30 minutes from departure, I called up your customer care and they told me that I will be getting the sms stating the driver’s name, phone number after 10 minutes. When I didn’t get the information by 4:35 PM, I again called up the customer care and I was put on wait indefinitely and I had to cut the put. Right after that call, at 4:42 PM, I got another sms stating that the booking got canceled before o[censored]navailability of cab in my area. I again called up the customer care and then they informed me about the cancellation and also told that they can only confirm the booking 30 minutes before departure. It seemed that as if it was my mistake to trust Easy cabs.

2) It is evident from the above your company has indulged in unfair trade practice by not informing me that my booking is not confirmed and it may get cancelled before 30 minutes. It seems that you take the bookings and at the time of reporting, you choose the ones who can yield you better profits without even a slight consideration to the hardships, which the other customers are put to. Your terms and conditions should clearly state this fact that your booking can be cancelled before 30 minutes.

3) There is a deficiency in your service as you failed to inform me in advance about the cancellation and I was put into tremendous mental pressure, physical hardship because of this.

Hence, as per the rights given to a consumer as per the constitution of India, I call upon you to do the following things:

- Clearly provide for the education of customer that you try to find the cab 30 minutes before the departure time and you cancel the booking of the customer if you are unable to find a cab. The same should also come with the confirmation sms.
- Clearly specify your booking procedure and the order of preference you give to the customers as if you search the Internet you will find similar stories everywhere. It seems that your company deliberately employ these tactics
- Provide the cancellation information to the customers well in advance (more than two hours) so that they can make alternate arrangements. In my case, I was informed mere 15 minutes earlier.
- I was put to severe mental agony and physical harassment with my aged parents. I demand you to pay 10000/- towards the damages failing which I will be forced to put up a legal case and go to print, electronic media highlighting this issue for redressal of my complaint.

In spite of this legal notice, if you fail to do the above mentioned things and pay the compensation within 15 days from the receipt of the notice and perform other obligations, please note that I will not hesitate to move proper forum, courts of law for redressal of my grievance at your cost.


Thanks,



Shishir Tiwari
Phone Number - [protected]
Email: shishir.[protected]@ge.com

Note # 1
· This notice is sent to you to your official e-mail ID to ensure the services on you.
· It is also sent to you through Registered post, Acknowledgement due
Note # 2
· The service of this notice shall be deemed to be effected, as the cover containing the notice is properly addressed, pre paid and posted by registered post, vide section 27 of the Karnataka General Clauses Act, 1899.

Easy Cab — Not reporting even after confirmed booking

Easy Cab has a very unreliable service. I had a confirmed booking for 12 nov 8.30 AM from Andheri to Chembur which was reconfirmed at 7 Am.
At the designated time there was no sign of the taxi, I called Easy Cab to find out the reason they very rudely said that since cabs were over booked they cancelled my booking at which point I requested to speak to their senior person, they just kept me on hold for ever and no one came on line. Because of Easy Cabs carelessness I got late for my appointment, strict action should be taken against such Fraud agencies who operate in our city and spoil reputation of the same.