[Resolved] Easy Mobile Recharge — Not getting my Money | |||
I tried to recharge my mobile number through www.easymobilerecharge.com but my mobile is not recharged though my money is deducted from my account. I got a message as follows: Dear Customer, We are unable to obtain, authorization for the following Order 1966760. In the rare event that the amount is charged or blocked in your account we shall coordinate with the bank and have the money reversed ASAP.The money should reflect in your account within 2 business days. In case you should have any concerns request you to kindly drop an e-mail to us at the following address: [protected]@ccavenue.com. We request your cooperation in this regards. Regards, CCAvenue Customer Service I even emailed to [protected]@easymobilerecharge.com but no results. How will I get my money back from this cheater? Please mail me at [protected]@yahho.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear niladri_20052006,
We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.in. We are available 24 hours on all 7 days of the week to resolve your issues.
Your money is always safe with us. That’s our promise!
We have checked your order with us and we have not received the payment from your bank for this order. This could happen due to any of the following reasons:
• Sometimes due to technical reasons, we might not receive a response from the bank for your payment request. As a result, we do not get to know the status of your payment transaction and hence assume it to be a failed payment. For such cases the recharge is not processed by us.
• Sometimes the banks give us a response that your payment transaction has failed, even if the payment transaction was actually successful. For such cases the recharge is not processed by us as we assume it to be a failed payment.
Normally in such cases money is automatically refunded to bank account with in 12 working days. We are sure that your money must have refunded till now.
Still if you haven’t received your refund yet, kindly contact us again on [protected]@easymobilerecharge.in.
We hope that you will provide us another chance to serve you.
Best Regards,
Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.in
We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.in. We are available 24 hours on all 7 days of the week to resolve your issues.
Your money is always safe with us. That’s our promise!
We have checked your order with us and we have not received the payment from your bank for this order. This could happen due to any of the following reasons:
• Sometimes due to technical reasons, we might not receive a response from the bank for your payment request. As a result, we do not get to know the status of your payment transaction and hence assume it to be a failed payment. For such cases the recharge is not processed by us.
• Sometimes the banks give us a response that your payment transaction has failed, even if the payment transaction was actually successful. For such cases the recharge is not processed by us as we assume it to be a failed payment.
Normally in such cases money is automatically refunded to bank account with in 12 working days. We are sure that your money must have refunded till now.
Still if you haven’t received your refund yet, kindly contact us again on [protected]@easymobilerecharge.in.
We hope that you will provide us another chance to serve you.
Best Regards,
Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.in
Dear sarojdip,
We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.in. We are available 24 hours on all 7 days of the week to resolve your issues.
Your money is always safe with us. That’s our promise!
Your recharges were not successful. Your amount was added to your Easy Wallet and you have used it for another recharges.
If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.in
We hope that you will provide us another chance to serve you.
Best Regards,
Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.in
We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.in. We are available 24 hours on all 7 days of the week to resolve your issues.
Your money is always safe with us. That’s our promise!
Your recharges were not successful. Your amount was added to your Easy Wallet and you have used it for another recharges.
If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.in
We hope that you will provide us another chance to serve you.
Best Regards,
Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.in
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Old Bus Stand, Una, Gujarat, India - 174303
Thanks and with regards
Saroj Kumar Panda