EasyMobileRecharge.com — amount deducted to my account but recharge not done | |||
Dear Sir, 3 Time gone within month. i try to recharge via net for the website easymobilerecharge.com and payment mode selected is Debit card, Problem is the Amount deducted on my account and recharge not done. I may time to try to contact the contact us details. but they are not responding. My name : shailendra Mobile: [protected] location: Delhi Date :[protected]:27:44 Order Number : 6457326 Amount : 104 + 2 =106 Mobile No: [protected] Please do some thing thing Was this information helpful? | |||
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Old Bus Stand, Una, Gujarat, India - 174303
We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.com. We are available 24 hours on all 7 days of the week to resolve your issues.
We have checked your order with us and we have not received the payment from your bank for this order. This could happen due to any of the following reasons:
• Sometimes due to technical reasons, we might not receive a response from the bank for your payment request. As a result, we do not get to know the status of your payment transaction and hence assume it to be a failed payment. For such cases the recharge is not processed by us.
• Sometimes the banks give us a response that your payment transaction has failed, even if the payment transaction was actually successful. For such cases the recharge is not processed by us as we assume it to be a failed payment.
Normally in such cases money is automatically refunded to bank account with in 12 working days. We are sure that your money must have refunded till now.
Still if you haven’t received your refund yet, kindly contact us again on [protected]@easymobilerecharge.com.
We hope that you will provide us another chance to serve you.
Best Regards,
Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.com