[Resolved]  Efello.com — non payment of refund

i completed an online transaction with the company efello.com on 13th of March 2013, with a payment made of £27 for clothing. i am based in the UK and was assured delivery would take place by 27th of March2013. i repeatedly had issues with logging in to my account, and when i emailed the company they repeatedly made excuses why the delivery had not been completed within the time scale given. i needed the clothes by 5th of April and they did not arrive in time. even after this date had passed, the company tried to convince me id receive the item in time!!! i requested a cancellation of the order and a refund and they assured me it would be processed within 10-15 days. i have emailed them since this length of time has passed and they have not sent even a single reply, nor have they issued me with a refund. im very upset and disappointed, as i have often purchased items from india over the internet with no issues whatsoever, now i will think twice before shopping online again. please contact the company and alert them to the complaint, in the hope that they will not do this to another customer in the future.

kind regards

ayshah nawaz