[Resolved]  Electrolux 1. 5 Ton AC Model Name. Oxygen, Sl. No.[protected] — No customer service

Address:

Delhi

Sub: Service complaint & reminder for last year pending complaint no.
DEL[protected] dated 8.5.2009

Sir

I own a Electrolux 1.5 Ton AC model name. Oxygen, sl. no.[protected] bought on 18.5.2008 from Kumra engg & elec works, dwarka, new delhi. There was a complaint verbally made to the dealer about the faulty fins in new piece, which was not taken care of & we unfortunately didn't made a fuss about it that time. Last year, in April end, when after 5 days & 3 reminders, some engineers from your one of your service partners Apollo, based out of somewhere around janak puri came & serviced it for usage. We checked the AC after few days & we noticed that they while servicing they have broken the air filter from side so we again lodged the complaint, number mentioned in the subject line. One engineer, Md. Aqil came on 11th may, 2009, from the same service agency & diagnosed the prob & told us that the filter shall be changed in a day or so. He also took 2 fins with him saying that they will also be replaced in a day or two along with the filter only. After that, we made numerous calls to him & the service manager of Apollo, Mr. Pradip, but nothing has happened in the whole last season & we thought that as we have made a mistake of buying this AC, we have to bear with all this lethargic nature of the service provider.

Now, when we called some engineer to get it serviced for using in this season & because of our last 2 years experience, we decided not to rely on your service center, it has been found out that there has been some leakage due to some mishandling last year & the AC needs to go to the service center for complete servicing. This is more than enough for the mistake of trusting your service brand & unfortunately because of that, I again have to come back to you for the same.

Can you PLEASE send someone to diagnose the problem & give us a solution.

I would also appreciate if I can get some contact details of the service deptt of the OEM in gurgaon as the numbers provided in the booklet are not reachable. The mail which I sent on [protected]@vgmail.com has bounced back.

Yogesh
[protected]