Electrolux Air Conditioner — Repair not being done despite several reminders

Neelima Dar

from New Delhi, Delhi

Address:

Gurgaon, Haryana

I live in Gurgaon.I own an Electrolux Airconditioner, 1.5 tons, window type. This was giving trouble and I complained to customer care early in May 2013. A few days later it was checked and they found that the gas had leaked. Someone from "Reliable Customer Service" was sent and they refilled the gas. I made the full payment of Rs 2000/- and I have the cash receipt No. 127 dated 13/05/013. But after just about 15 days the Airconditioner stopped cooling again. Again I called customer care and they said they would treat the matter as urgent. On the 2nd of June they sent someone to check it and said the gas had leaked again. Since they are supposed to fill the gas free of cost as this has happened within the 3 month warranty period, they are now not bothering to do the needful. We have a small 10 month old baby in the house and we are facing a lot of inconvenience. I really dont know what to do. Please help. I would like to file a legal case against Electrolux and the so called "Authorized Electrolux Service Centre".

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Comments

pankaj bhardwaj

Electrolux Air Conditioner — service

sir purchased electrolex 1.5 tan ac from bindra electronics baccha park meerut (U P) on 19.9.2007 in the time of purchased they told me i ll get 5 yrs free service but from that day up to now they not givrn any service. im living in out of india (oman).that i took b, coz of my mom .and i was not accapecting this type of service such a big co.so kindly take the nassesry action againest them .how they r cheating the customer.and my ac also not cooling.

thanks

PANKAJ BHARDWAJ
[protected]

naveensinghal

from Delhi, Delhi

Electrolux — AC not Repaired

Hi, I bought one Electrolux AC [ 1. 5 Ton Split. SL No: 202019] from Rakesh Sales, Agra on 14/07/2005. Recently I have complained for “NOT COOLING” properly as the commpressor not working. Now that the same fact was post into the knowldge of service persons in July late via complain no. AGR[protected] dt 20/07/2009. The Split was taken by the service persons and still they havent returned it to us as they are saying we dont have commpressor. Follow up was done since then but still AC(in Working Condition) is not returned till date.

drmitul75

from Bhanpura, Madhya Pradesh

Electrolux — 3rd reminder in 6 days

in last 6 days contacted customer care no [protected] 5 times. every time they given new complaint no ( ind [protected],ind[protected], ind[protected] ) for same old complaint., which was cancelled by their unknown executive for some reason which noone knows. on repeated call they had once given no. of gujrat sales service for madya pradesh. then 3 no. of indore centre which were wrong. vvery very poor customer care centre.