[Resolved] Electrolux — Bad Product & Service

Naresh Sodai

from Gurgaon, Haryana

Address:

Faridabad, Haryana

Hi

I purchased an Electrolux window AC in 2009 from a dealer in Old Faridabad, since 1st year it showed its real quality which is very bad.
In 1st year itself i faced problem in the product. It didn't cooled in temperature more than 44 degree C. I called customer care, they told that some one will come in 24hrs surely, but than it took 3 days for the engineer to have a visit and i was shocked to hear the answer of complaint from engineer, he told me that if the heat is more AC will trip and compressor will stop cooling for that we need to throw water on the body periodically.

Since than every year i make complaints to Electrolux service center but they are unable to provide a solution.
i am writing this mail so that at least some people would read my comments and will think before buying Electrolux products.

At last in Just 4 years i am thinking of throwing Electrolux AC to garbage and get a new AC of some good company.

Thanks
Naresh Kumar
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

NARENDRA BANSAL

from Delhi, Delhi

ELECTROLUX WINDOW A/C — BAD PRODUCT AS WELL AS BAD SERVICE

MY A/C IS NOT WORKING PROPERLY

Company information:
ELECTROLUX
A-1/279, lawrence-road, keshav-puram
India
Phone: [protected]

Hi,

Myself Narendra Kumar Bansal, R/o A-1/279, Lawrence-road, Keshav- Puram, New-Delhi 110035 (INDIA), having some problem regarding the quality of Electrolux Products :
I have purchased one Air Conditioner on 05/05/2009, model no. EA18WCRFAI having Serial No : B82100715 & PNC No :[protected].

for last 14 days my A/C is not at all cooling, as its compressor is not working. I have lodge a complaint over here locally @[protected] vide complaint no. DEL[protected] dtd: 28/06/2009. but they have informed me that we have to pay the service visit charges & bear additional charges as well. In this regard I would like to know then what is the use of warranty on Compressor ??

I HAVE MADE SO MANY COMPLAINTS AND IN RESPECT OF THIS THEY SEND THERE TECHNICIAN WHO TOLD US TO GET THE IN THE WORK SHOP FOR A PERIOD OF 5-6 DAYS MEANWHILE THEY DONT PROVIDE US ANY SUPPLEMENTARY A/C TO GET THE WINDOW HOLE COVERED FOR OUR PROTECTION.

EVEN THE REPRESENTATIVE AND HEAD OF THE DEPARTMENTS USES ABUSING LANGUAGES.

As this type of service (after sales) quality is providing by the Electrolux, who is going to purchase the Electrolux Items ?? I am having two more A/C in my home (GENERAL & GODREG) from last 10 years, till date I have not faced any problem in that. But in the case of Electrolux, the compressor is down in just 02 Months (very poor quality).

Really its a pathetic product quality, I have ever seen in the corporate industry.

Regards,

Narendra Bansal
[protected]