[Resolved]  Electrolux — NOT WORKING SINCE 8 MONTHS

Dear sir,

Please check the below tralling mail .Defective peice of Electrolux Refrigerator supplied from SR Bhiwadi .
I am fully Fedup with Electrolux refrigerator service as well as product .
Refrigerator is non functionally from Last 7 month .
Please revert me if there is any proper solution at your company for my comlaint
or I have to think Legally action .

AS KUSHWAHA - [protected]
HARJINDER SINGH-[protected]
House no - V -446, Block No -5
UTSAV
Ashiana Village,
Distt - Alwar
BHIWADI (Rajesthan)


from the day of purchase more then 15 complaints given to customer cere
-----Forwarded by Harjinder Singh/CS/BWDI/BFD/HSIL on 01/17/2011 12:52PM -----
To: [protected]@vgmail.com
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/30/2010 01:48PM
Cc: Harjinder Singh/CS/BWDI/BFD/[protected]@HSIL
Subject: Fw: Re:Complaint No.JAI /[protected]
GENTLE REMINDER -03
-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 11/30/2010 01:53PM -----
To: [protected]@vgmail.in
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/26/2010 06:34PM
Subject: Fw: Re:Complaint No.JAI /[protected]

-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 11/26/2010 06:38PM -----
To: [protected]@vgmail.com
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/26/2010 06:31PM
Subject: Re:Complaint No.JAI?[protected]
GENTLE REMINDER NO.02

Dear Sir/Mam,

The complete episode had been explained at Toll Free No. 39404040 but till date there is no response from your side.


A S Kushwaha
Harjinder Singh
Cell No.[protected]


-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 11/26/2010 06:29PM -----
To: "customer care" <[protected]@vgmail.in>
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/18/2010 07:06PM
Subject: RE: RE: JAI[protected], JAI[protected]
Gentle -Reminder

Complaint No.JAI/[protected]

Awaiting for an early response.


KUSHWAHA


-----Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL wrote: -----
To: "customer care" <[protected]@vgmail.in>
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/01/2010 03:38PM
Subject: RE: RE: JAI[protected], JAI[protected]
No response from your side.

KUSHWAHA
-----"customer care" <[protected]@vgmail.in> wrote: -----
To: <[protected]@hindware.co.in>
From: "customer care" <[protected]@vgmail.in>
Date: 10/22/2010 07:46PM
Subject: RE: RE: JAI[protected], JAI[protected]
Dear Customer,


We understand your concern.

We are extremely sorry for all the trouble you've had.

Please grant us some time so that we can do the needful at the earliest.


Thanks & Regards,
Taranjeet Kaur
Customer Service Dept.
Videocon Industries Ltd.







Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.



________________________________________
From: [protected]@hindware.co.in [mailto:[protected]@hindware.co.in]
Sent: Friday, October 22, 2010 4:31 PM
To: [protected]@vgmail.in
Subject: Fw: RE: JAI[protected], JAI[protected]

-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 10/22/2010 04:34PM -----
To: [protected]@vgmail.in
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 10/22/2010 04:16PM
Subject: Fw: RE: JAI[protected], JAI[protected]
The trailing mail is self explanatory.
It will be good if you people replace this refrigerator.
This particular refrigerator is also defective.
To us it seems that you have no quality system in your works & are simply marketing on your BRAND NAME.
Needless to mention that we will ask our friendly circle, not to go for any purchase of your BRAND.
Scan copy of the bill is also attached with this mail.
This mail is being sent only when everything has crossed my patience.
A.S.KUSHWAHA
AGM(Prod.)
HSIL Ltd.
BHIWADI-301019
Cell No.[protected]
-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 10/22/2010 04:00PM -----
To: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/[protected]@HSIL, [protected]@gmail.com
From: Harjinder Singh/CS/BWDI/BFD/HSIL
Date: 10/22/2010 03:41PM
Cc: [protected]@vgmail.in
Subject: RE: JAI[protected], JAI[protected]
F Y I
Regards
Harjinder singh ( [protected] )
M-129, UTSAV
Ashiana Village
Distt - Alwar
BHIWADI ( Raj )


-----"customer care" <[protected]@vgmail.in> wrote: -----
To: <[protected]@hindware.co.in>
From: "customer care" <[protected]@vgmail.in>
Date: 10/21/2010 05:19AM
Subject: RE: JAI[protected], JAI[protected]

Dear Customer,


We deeply regret for the Inconvenience caused to you.

We are in touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.


Thanks & Regards,
Baljeet Saini .
Customer Service Dept.
Videocon Industries Ltd.


Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.


________________________________________
From: [protected]@hindware.co.in [mailto:[protected]@hindware.co.in]
Sent: Thursday, October 21, 2010 4:33 PM
To: [protected]@vgmail.in
Subject: Re: very poor after sales from VIDEOCON GROUP

-----Harjinder Singh/CS/BWDI/BFD/HSIL wrote: -----
To: customercare" <[protected]@vgmail.in
From: Harjinder Singh/CS/BWDI/BFD/HSIL
Date: 10/21/2010 04:01AM
Subject: Re: very poor after sales from VIDEOCON GROUP
Dear Sabir Malik
Customer Service Dept.
Videocon Industries Ltd.
Very poor service till the date no action from videocon service centre .
JAI [protected] -Date[protected]
JAI[protected]
2-JAI[protected]
3-JAI[protected]
4-JAI[protected]
5-JAI[protected]
6-JAI[protected]
Harjinder Singh
-----Harjinder Singh/CS/BWDI/BFD/HSIL wrote: -----
To: "customercare" <[protected]@vgmail.in>
From: Harjinder Singh/CS/BWDI/BFD/HSIL
Date: 08/10/2010 09:51PM
Cc: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/[protected]@HSIL
Subject: Re: very poor after sales from VIDEOCON GROUP
For your information
JAI [protected] -Date[protected]
Thanks

Harjinder singh ( [protected] )
M-129, UTSAV
Ashiana Village
Distt - Alwar
BHIWADI ( Raj )
-----Harjinder Singh/CS/BWDI/BFD/HSIL wrote: -----
To: "customercare" <[protected]@vgmail.in>
From: Harjinder Singh/CS/BWDI/BFD/HSIL
Date: 08/09/2010 12:07PM
Cc: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/[protected]@HSIL
Subject: Re: RE_
Dear Sir
Thanks for your responce that i have recept on dated 07/14/2010 02:44PM regarding Electrolux Refrigerator
comlaint .
1- JAI[protected]
2-JAI[protected]
3-JAI[protected]
4-JAI[protected]
5-JAI[protected]
6-JAI[protected]
That you have assured for your preompt services at very earliest but i am
very sorry to explain that how fast and prompet services you have provided
to me .
NO person had attanded the comlaint till date how much apprection i can offer you
i can only say that the WORST SERVICES OR NO SERVICE STAMP SHOULD BE LABLE
ON YOUR WARRENTY CARD I THINK IT IS ENOUGH FOR YOU .
Should i sent this massage a number of people in my touch .
Thanks
Harjinder singh ( [protected] )
M-129, UTSAV
Ashiana Village
Distt - Alwar
BHIWADI ( Raj )

-----"customercare" <[protected]@vgmail.in> wrote: -----
To: <[protected]@hindware.co.in>
From: "customercare" <[protected]@vgmail.in>
Date: 07/14/2010 02:44PM
Subject: RE_
Dear Customer,


We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
We deeply regret the inconvenience Rendered by our Services.
Further to Your Concern we have forwarded the Issue to the Concerned Branch.
And Assure You That an immediate Step would be taken in this Regard,
Our Branch Service Engineer Would Definitely gets back to you at the earliest.


Thanks & Regards,
Sabir Malik.
Customer Service Dept.
Videocon Industries Ltd.


Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.

________________________________________
From: [protected]@hindware.co.in [mailto:[protected]@hindware.co.in]
Sent: Wednesday, July 14, 2010 10:08 AM
To: [protected]@vgmail.in
Cc: [protected]@hindware.co.in
Subject: Fw: poor quality Electrolux Refrigerator .

-----Forwarded by Harjinder Singh/CS/BWDI/BFD/HSIL on 07/14/2010 10:04AM --



lotusmail/HSIL

[protected]@hindware.co.in
07/12/2010 03:56 PM
To:
[protected]@telcaremail.com

cc:
[protected]@hindware.co.in

Subject:
poor quality Electrolux Refrigerator .

sir
I have purchased Electrolux Refrigerator on dated - 13May 2010, Invoice No - 101
S R India, Bhiwadi ( Raj ). From day starting there was a problem with that defective
piece supplied to me the problem is that it was not working after complaint Dealer
replace New Refrigerator.But it has also a defective piece .
The following complaints register in your Customer care .
1- JAI[protected]
2-JAI[protected]
3-JAI[protected]
4-JAI[protected]
5-JAI[protected]
6-JAI[protected]

I was waiting for it's rectification but yesterday i came to
know that my complaint has been closed without rectification . I am very much
surprise how it happened wihout my signature on complaint report .The complaint
was closed .
I am much surprise how the new piece are so defective & what way your company
deals it's customer .
I am fully Fedup with Electrolux refrigerator service as well as product .
Please revert me if there is any proper solution at your company for my comlaint
or I have to think Legally action .
Regards
Harjinder singh ( [protected] )
M-129, UTSAV
Ashiana Village
Distt - Alwar
BHIWADI ( Raj )