[Resolved]  Electrolux — breakage while servicing

I Dr Pradeep Girigosavi had purchased MICROWAVE OVEN 25-EC-85 from RADHIKA SALES CORPORATION Pimpri on31/05/2005 receipt no.CM/026557 .Till last month I had no problem at all when it stopped getting hot upto the mark.On 04/09/2013 I lodged a telephonic complaint to Radhika Sales Corporation regarding the same.On 05/09/2013 a phone call came from your authorised franchise VIVA ENTERPRISES Ajmera colony Pimpri and the person came to attend the call but since no light was there he went back.On 06/09/2013 he again came and demanded that the oven had to be taken at the service centre and went back as there was no one with him to take the oven .I told him that I will deliver the oven in my car but he denied and told that it is his job.On 07/09/13 he came and took the oven- this time also I told that it is too heavy and that I would deliver in my car but he did not listen.On 08/09/13 I received a call saying my oven was ready and I was called to take it.When I reached there to my surprise I saw that the oven was damaged with big dents on all 3 corners,the door was broken,the inner rotating glass was broken.How can you deliver such a damaged piece-still the person was telling lies.On further questionnaire he admitted that he had dropped the oven while transport and therefore the damage was there.I was furious that why are you hiding your mistakes?In reply he told that he would be replacing and giving it to me.On the same day I reported this incidence to Mr Sam from Radhika Sales -he also told me that he would look into the matter.After this almost every alternate day I used to call but no satisfactory answer was given to me by Viva Enterprises. Regular reasons like non availability of the spare parts was given.On 18/09/13 I visited the centre -my oven was not there in the service centre -it was in someone elses house- again surprising.I was told that the spares are still not available.THIS IS RIDICULOUS SPARE PARTS OF SUCH A REPUTED COMPANY NOT AVAILABLE FOR 15-15 DAYS?Just few minutes back the same reply was given to mr by Mr Sanjay Shirke the director of Viva Enterprises.At regular intervals I have been informing this to Radhika Sales.Through out this period the telephonic conversations with Viva were very bad.I am really now fed up of all this.KINDLY GUIDE ME FURTHER AT THE EARLIEST