[Resolved] Electrolux — IMPROPER FUNCTIONING OF THE REFRIGERATOR | |
I purchased one Electrolux Refrigerator Model 285FF 0Zone Luxury Sl No. 50302278 from M/S Bharat Electonics, Bapujeenagar, Bhubaneswar. But from the day of its installation, the same has not been given proper service as a result of which whatever vegetables kept inside, are being damaged. On my continuous complaint to your service centre at Sahidnagar, one service staff changed the Thermostat on 02.05.2008. In spite of change, the defect of the machine was not rectified and hence from your branch office again on my complaint another technical person examined the refrigerator at my residence on 18.05.2008 who confirmed flowing of excess coldness to the refrigerator chambers which is is cause of damage of vegetables. Hence another thermostat was changed by your service staff on 21.05.2008. But the defect is still continuing and I am sustaining loss daily due to damage of vegetables. In my last e.mail to Mr Rajiv in charge of Branch office at Bhubaneswar, I requested for replacement of the refrigerator as the present one sold to me is definitely a manufacturing defect one. But till date no reply has been received so far. Being disgusted and non settlement of the complaint to the satisfaction of the customer it is requested to arrange replacement of the refrigerator immediately or else I will be compelled to take shelter in the appropriate forum/court of law. Thanking you in anticipation of positive response. Yours truly, (S.B.Mahapatra) Senior Postmaster, Bhubaneswar GPO. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
I agree 100% with the complaint. I also have the same problem, with electrolux DFF40 model
unable to find service center in Angul, orissa.
microwave
mera microwave 10/5/2014 compland no egur[protected] sarvice center pe ded pda huaa h pls usse repayer kraya jaayeCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 22 6117 1000
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
View all Electrolux India contact information
Freeze Model: Electrolux, 270 lts, (FF PREMIUM-FR), Double door.
Sr. No.: 71900655.
Date of purchase: 1/12/2007.
Suppllier Name & Add.: PATEL SALES AND SERVICE, SEC-21, GANDHINAGAR.
Invoice No. 07/08/S-42.
In this piece of freeze, this is our fourth complaint to the dealer and first to you.
From the first day of the purchase, all vegitables which are kept in the freeze are found wet next day with its loose position. We complaint about the same to the dealer but he replied that it is neutral which i think is not proper answer.
After almost three months, freeze was making tremendous noice and in this regards it was told to us by the service man that bio-meter was problematic. After our third complaint, he replaced the same.
But from yesterday the in the lower portion of the freeze, cooling does'nt work. We complaint the dealer about the same and he responded after almost a day in this morning. As per the service man the piece need to sent to them and they need to rectify the problem at their place.
I would like to ask you that with the company like electrolux, is it porper that the newly purchased thing create problem within 3 months and even after fourth visits of technician, the problem can't rectify?
Pls. do needful urgently in the matter.
Thanks.
N. R. Patel
[protected].