[Resolved]  Electrolux — Electrolux Refrigerator life is JUST 3+ Years

Address:

Chennai, Tamil Nadu

Dear Sir,
I have purchased an Electrolux Refrigerator 3+ years back because of the companies’ longstanding reputation of providing solid products and also customer service satisfaction to resolve ANY issues that may arise with their products. I am EXTREMELY disappointed that Electrolux no longer lives up to its' reputation
Last Month (March-2012) it was not cooling down, So I have called service centre. They have acted promptly in 2 Days and came to house. While checking the refrigerator they said it seems to be Regulator is not working and it required regulator needs to be changed and it will cost Rs 800.
I have repeatedly asked them is there any other Issues, because if the repair cost is very high hen i will go for New Product purchase rather than repairing. They said there will not be any other Issues just need to change Regulator.
So they have changed the regulator and charged me Rs 800, when it was still not cooling down even after Regulator Change they have asked me to wait for 3 Days & call the Number mentioned in the receipt if there are any Issues.
After 3 days it was not working and I called the service centre number and complained. They said they will be sending service guy and he will call me to my Mobile Number. I did not receive any call next one week. Again I complained they have asked me the date of last service in the receipt and they again assured they will be sending person to check.. Like this we have crossed 40 Days and They never send any person to check.
Finally again i called call centre & Told the all problem facing from last 45 days, They have sent a person next day and while he was checking he says there is NO GAS so need to fill the gas and it will cost Rs 1800, and there may be chances of leakage also & repairing leakage will cost Rs 1800 more.
I was asking him why it was not told me while changing the regulator, why should we spend 800+1800+1800= Rs 4400, instead we could have gone for NEW one. He said he will be informing this to his seniors and they will be calling me back same day before 6pm. Now it is almost 2 days over no one called me. Again Disappointed.
Now i don’t NO what to do, Whom to complain on this, Now it very HOT summer in Chennai and i am not able to use the refrigerator from past 45 days. Why cant your guys cant chane all the problem in the refrigerator oin one time, After all it is not a Rocket Science, How come all the parts in the refrigerator will go OFF in just 3+ years in Electrolux. If the life of the Product is 3+ Years why you guys changed only Regulator and charged me Rs 800 without any Use?
Please call me and guide me on this urgently.
Regards
Prabhu
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