[Resolved] Electrolux — thermostat not working | |||
Hi, I bought an electrolux refrigerator 4 years back, about one month back its thermostat stopped working. I filed a complaint the concerned person came and changed the thermostat but the fridge did not work.Now this has happened four times, the fridge is still not working.Yesterday I again called the electrolux service center,they offered me to exchange my fridge,but also asked me to talk to the branch manager I talked to the manager and said that the company can exchange it at a depriciated cost and they will also not lessen the cost of thermostat (Rs 2170) which never worked. I have talked to the area manager and the branch manager and they promised to call me back regarding my complaint which they never did, rather I find their mobiles switched off or they just do not pick up my phone.Now I am filing a complaint on their site. Prerna Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 6117 1000
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
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Electrolux Refrigerator — exchange the Fridge
That after demonstration and connecting the set we found so in a while the set is not work properly and sometimes it became hot from both side and back portion , after enquiries from customer care I get assured that it was normal procedure for those new technology . That thereafter we found one week or two week gap the set became stop or sometime the fridge over chill or some time upper portion cool but lower portion warm or some time bad noise /sound raise from the set . After booking the set I received it at my home address within one week supplied Great Eastern Appliances Pvt. Ltd Company from his Godown. The said fridge was valued at Rs. 13,500/-at that time. I complain your customer care on 23.05.2009 vide Phone no [protected], and there after a number of time for getting proper service.