Electrolux — Fridge not being repaired

Address:

Maharashtra

The refrigerator arrived at our residence on the 26th December, 2012. When the technician from Electrolux came to install the fridge, he realized that the appliance was not working as there was a leak in the gas tube and all the gas had escaped. So even before we got a chance to use our new fridge, we had to get technicians to come over and fill gas so that we could use. This process took 3 days. The fridge worked fine for 3 and half months when on 9th April 2013 we realized that the fridge was not working again. The inside of the fridge was getting hot again and all the food had gone stale. We put in a complaint to Electrolux who informed their service agent Infocool( Shop No. 6. Neelkanth Arcade. Plot 94, Sector 17, Koparkhairane, Navi Mumbai). Since we had the same problem we knew that the gas had leaked again. We repeatedly informed the service agent and Electrolux, however none of them bothered to listen to us. Finally late in the afternoon on the 10th April, 2013, they sent a person over to take a look at the fridge. He checked us and informed that we were correct and that the fridge had lost gas again. However, he did not have any gas equipment with him and so he rudely informed us that he would not be able to solve our problem and he said another technician would come over next day. By this time we had already not used the fridge for 48 hours. On 11th afternoon another technician came and filled in the gas and asked us to turn on the fridge half an hour later and he said the fridge would work again. This rude technician said slight movement of the fridge had caused another pipe to leak. After 5 hours we noticed that the fridge was not cooling down. We again called up Electrolux to report the problem. We even said that maybe the service agent was not doing their job properly and if they could send us someone different. But the same service agent called us back and said that they would come and have to take our fridge to check it before they will return it to us in two days. By this time 72 hours had already passed since we had used our fridge. When we asked the service agent for a temporary fridge while they were servicing ours, they said they could not provide us with one. We have a two and half year old son and we are having a harrowing time because we are not being able to use our fridge.

As you can well imagine that this is a 3 and half month old fridge, we have still not finished making payments for it and we are having so many issues with it. I do not think this is what we expected when we bought an Electrolux or the really poor after sales service we had received. We have spent days in just pleading and requesting Electrolux to come and repair our fridge.