Electrolux Ind — Carotid Body, No after Sales Service

Address:

Mumbai Suburban, Maharashtra

I have an Electrolux Refrigerator, for which I called up their Service Centre & registered a complaint for corrosion of both the doors and some parts of the body on 31st March 2012.
On April 1st at about 10.29am, I recieved a sms from TD-Peserv, on my registered mobile number, stating that my call has been registered with them & the call number given was ETNA[protected]. The same evening I recieved another sms at about 20.51hrs stating that Santosh Bare whose mobile no, is [protected], the company designated engineer will attend my complaint.

No one turns up till the 6th of April 2012, when out of the blue I recieve another sms at about 12.57hrs, on April 6 stating that my call has been cancelled.

Surprisingly I recieve anothe sms at about 13.03hrs on April 6, 2012 stating that my call has been registered with them and a NEW call number was given ETNA[protected]; followed by another sms at about 15.22hrs stating that Engineer Ajay Kumar with cell no. [protected] will be attending my complaint of March 31, 2012.

On April 7'2012, at about 16.17hrs I recieve another sms stating that my call has been registered and again a NEW call Number ETNA[protected], followed by another sms at about 16.34hrs stating that Engineer Rehan Ansari with cell no. [protected] will be attending my complaint of March 31, 2012.

Sir till date, that is 15th April 2012 no one has attended my complaint. This is a clear case of deficiency of service & is causing unwanted stress.
This refrigerator is in the name of my mother Mrs Kulwant Sahni

Kind Regards
Parmindar Sahni
GSM:[protected]