[Resolved]  Electrolux India — Faulty Electrolux refrigerator supplied

Address:

Mumbai City, Maharashtra

I had purchased Electrolux refrigerator from Big Bazar, vashi – Navi Mumbai on 29/01/2012. When the product was delivered to home it had scratches all over. I immediately asked for a replacement and after a month i.e the dealer (Big Bazar) re placed the refrigerator. However the replaced product came with visible fault as the gasket the rubber covering on the door came out and the refrigerator was not closing properly. We immediately brought it to the notice of the dealer. However when the technician came for servicing he only refitted the rubber covering by manually pressing it. Looking at this we informed him that this could also be done by us and we used to do the same whenever it came out.
The product again developed some other faults as on deforesting the entire refrigerator was surrounded by water on the floor. Complaints were lodged with Big Bazar vashi. After repeated personally went to Big Bazar couple of times to register complaint. Then a technician was sent, he just refitted the gasket manually and left.
The problem of rubber covering, coming out and the door not closing properly still persist. The defrosting problem (water all over the floor) also remains.
The refrigerator was purchased in the month of feb’12 as immediately it started giving problems. It would be fair to say that we were supplied with faulty produce.
I herby, would like you to replace the product with a new no deflect piece immediately or else I would register a complain with the consumer forum.
Hope you would do the needful at your earliest.

A dissatisfied customer ,
Anagha Paryekar.