[Resolved]  Electrolux — heater replacement

Address:

Uttar Pradesh

Dear Sir,
We have purchased the electrolux refrigetor model No.DFF40 in 28 Jan'05.The fridge was working in good condition only for 2 years. After that every year the heater has to be changed and the fridge has to be sent to authorised service centre and after 5-7 days on payment of Rs.3000/- the fridge is back in good working condition.

Now this year we have taken the annual maintenance contract (AMC) from M/s Tek Care India Pvt. Ltd.in Kanpur who is a service partner for electrolux. This year also the same problem of heater occurred in Jan'10 and the same was replaced by Tek care India at home only.

On 6/4/10 the fridge was not working and complain was lodged vide No. LUC [protected]. This time the service engineer Mr.Amit has visited the site and inform that the sensor is not working. Till today nobody has changed and neither the phone is being received by their agent M/s Khushi Electronics,Phone No.: 3200461.

Please see that the above complain is met personally by the electrolux engineer ,as we are facing the same problem repeatedly since three years in summers and cannot get cold water to drink.

Thanking you,
Ajay Gupta