This refrigerator was purchased on[protected] from Majestci Agencies Pvt. Ltd. Cochin, Kerala. Till 2007 the fridge was trouble-free. In November 2007, we noticed that the freezer was not working. We contacted the authorized service franchise for Electrolux Kelvinator at Vytilla, Cochin. They came to collect the fridge only after one month. By then the whole fridge had stopped working. After they took the fridge we had to suffer for another one month without the fridge. For this service we had to pay Rs.2700.
After 2 days the fridge again stopped working!! The fridge was again taken by them and repaired, this time they did not charge us anything.
The fridge stopped working yet again by March 30, 2008. They took it for repair on April 7th and till date (May 20th) we have not got it back!! We asked for a spare fridge which they could not provide. In short, one quarter of an year goes without a fridge for us in the hot and humid Cochin!!!
Please do not harm us like this.
Request to take remedial action.
V G Eapen
279 Giri Nagar
Cochin - 682020
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