[Resolved]  Electrolux Kelvinator — frequent unserviceability of refrigerator

Address:

Madhya Pradesh

FREQUENT UNSERVICEABILITY OF FRIDGE


Sir,

1. This is in referance to refrigerator I purchased from Electrolux with details-

Model: EKL 275 FF
Doble Door
Capacity; 270L
PNC No[protected]
Sr No 41206040
2. I was told by marketing and saleman that this is refrigerator of year known as ozone model , They told Electrolux is best refrigerator in market and it is having 24 hrs customer/service support. But contrary to all these , the refrigerator was having pathetic performance and a very poor service support.

3. Since the time I purchased the product within 2 years it had stooped cooling twice, then the problem of timer, followed by problem in intermittent cooling. Then again timer got unserviceable. Again the lower part that is lower door area stopped cooling then biometal changed . Now again stopped cooling.

4 Within span of few years it was unserviceable many times.

5 Every time refrigerator got ununserviceableserviceable it caused all perishable items spoiled and caused tremendous inconvinience and unnecessary expenditure towards repair of your poor quality product.

6 It is evident from the facts specified above that the product performance promised and the customer service support assured was not there at all, This has caused lot of inconvinience to us and we have reached a state where we want to return this product back to you.

7 It is requested thatproblem be addressed correctly else product be returned to company, else I reserve my right to raise the issue to higher level.


With Regards


-sd-

( K Trivedi)
Bhopal