Electrolux Kelvinator Refrigerator — not icing and cooling

KELVINATOR Complaints - Repair/Replacement of Refrigerator
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Repair/Replacement of Refrigerator
March 07, 2011
The Vice President (Marketing)
M/s. KELVINATOR LTD
M O S T U R G E N T

Sub : Repair/Replacement of Refrigerator
Kelvinator Refrigerator Make Model No.KEF 194 / 2010 Single Door

Dear Sir,

This is to draw your kind attention that I had purchased a Refrigerator of Kelvanator make (Model KEF 194 /201 ERP) 7 th December 2010 from Mahamaya Agency Dipka PO-Gevra Dist- Korba (Chhattisgarh) 495452 and since then this machine has been giving vibration & knock problem like, improper cooling, insulation problem, fan problem etc. and the servicing has been very poor by M/s. Takcare Service Centre (Authorized Service Centre of Kelvinator), Korba (Chhattisgarh)

They have confessed that they cannot rectify the Vivration & knock proble arrangement from inside rather they proposed to install a condenser outside which is totally non-conventional and the said proposal was rejected by undersigned.

Meanwhile, I have been offered a proposal for replacement of ‘New Freeze’ by paying some extra money after deducting the depreciation amount Rs 8800/- from the purchase price of Rs.88 00/- (December- 10). I am allready to pay the balance amount even as the machine is a defective one from the day. So, kindly intervene and give your valuable advice immediately to your korba office. on the Summer days without refrigerator.

Look forward to receiving your valuable reply at the earliest.

Regards,


Sanjay Singh
[protected]
[protected]
Korba ( Chhattisgarh )