[Resolved]  Electrolux Kelvinator / Refrigerator — Replacement of Refrigerator

Address:

Lucknow, Uttar Pradesh

April 6, 2010

The Vice President ( Customer care Deptt.)
Videocon Industries Ltd.,
14Kms Stone, Aurangabad-Paithan Road,
Chitegaon, Tq. Paithan,
Dist. Aurangabad-431105(India)

MOST URGENT

Sub: Replacement of Refrigerator/ Repair
Electrolux Make Model No. 235 Ozone Double Door

Dear Sir,

This is to draw your kind attention that I had purchased a Refrigerator of Electrolux Make (Model No. 235 Ozone) on 24.11.2004 from Lucknow City Service, Crossing Sarai Mali Khan (Near C.M.S.), Hardoi Road, Chowk, Lucknow and since then this machine has been giving trouble like, improper cooling, insulation problem, fan problem etc. and the servicing has been done by M/s Micron Care India Pvt. Ltd.(Authorized customer care point of Electrolux Kelvinator)B-11,Nirala Nagar,Lucknow.

Recently, the machine has been given to M/s Peripheral Services, 66-A, Virat Nagar, VIP Road, Alambagh, Lucknow. 5.Fab.2010 since the machine was not exhibiting proper cooling. Specially, the lower half was not at all functioning properly and as a result water was coming out from machine all the times. Since then, I have contacted so many times to your officials like Mr.Sandesh ([protected]). Mr. Sandeep Verma ([protected]) and Mr. Satendera ([protected]) and nobody have given satisfactory reply.

They have confessed that they cannot rectify the cooling arrangement form inside rather they proposed to install a condenser outside which is done by M/s Peripheral Services But still maintained (No cooling properly and no ice freezing)

Meanwhile, I have been offer a proposal for replacement of (New Freeze) by paying some extra Money after deducting the depreciation amount in (five year) from the purchase price of Rs. 12000/- (Nov.2004). I am already given Rs. 7000/- for Repairing.
I am not ready to pay the balance amount even as the machine is a defective one form the day. So, kindly intervene and give your valuable advice immediately to your LUCKNOW OFFIC. Moreover, I am in terrible situation as my daughter is 4 year she always questioning why refrigerator is not working and I am passing on the summer days without refrigerator.

Look forward to receiving your valuable reply at the earliest

Regards

Y.S.BHATNAGAR
(Mob:[protected])
E-mail:[protected]@yahoo.co.in
C.C. : Mr.Manider Singh ( Customer Care Deptt.)