[Resolved]  Electrolux Microwave — No proper service

Address:

Rangareddy, Andhra Pradesh

Hi,

I bought Electrolux Microwave on Dec 31st,2008 from one of the leading
retail outlets (Reliance Digital), Hyderabad.
I used very less and the microwave is still new, but suddenly, the microwave stopped working and i gave a compliant to the Electrolux customer care department in July 2010. But a technician from Saba Service Center(Malakpet,Hyderabad) visited my premise and informed me that Electrolux doesn't have service centers in Andhra pradesh and they are representing Electrolux. He was testing the microwave and some sparks came out of microwave and he claimed that the problem cannot be solved at my premise, as he doesn't have enough equipments. He was trying to do R & D on my microwave. I was not confident and comfortable in giving my microwave to their premise, as the technician from Saba Service Center was not at all professional and confident. I am afraid of the way they handle my microwave. He did not fixed the problem but asked for service charges and I need to pay Rs. 250/- to the technician, as he was claiming that, he visited my premise and he will take the charges.

I spoke to the senior person of the electrolux customer care team and ensured that a technician from other service center will visit and solve my problem.

Accordingly, a technician from Dynamic service center(King koti,
Hyderabad) has visited my place and attended the compliant and took
the front panel for repair and after several days of my follow-up(nearly 2 months) the
guy came and fixed it. I need to pay Rs.540/- for parts which he claimed has fixed into the panel and left the place.
But unfortunately, the repair was not complete and the timer is not
working which i observed immediately and informed to the technician.
The technician was keep telling me that he will be visiting my place
and 2 more months passed and he never turned up.

I gave the compliant to electrolux by sending email and a guy called Bharat called me and said that, there is some timer problem and they need to replace the timer and they need to import the timer from another country which will take some more time. 2 more months passed on.
I lost my patience and i think i made around 100 calls to electrolux service center, bharat and technican putting many efforts and time.

Finally in december 2010, i got a call from Sridar saying that earlier Electrolux doesn't used to have exclusive service centers and they recently started exclusive service center and they were earlier running the show in a pool of service centres and infact the call center which is handling calls is of pool of companys which handles calls for other company's home appliances also.


I got the problem fixed in January 2011, after 6 months of my compliant.
So, i want justice to my problem and i do not want any other customer like me face such kind of problems here after.

I want to take strick legal action on Electrolux company for 2 reasons.
1) The products are not good which could not serve properly even after less usage.
2) Electrolux do not have proper organised service centers in Andhra pradesh and gives least preference to the customer complaints and values.

I want the compensation from Electrolux for the trauma and pain which i faced all these days and for spending huge amount of time and money.

Amount spent till date :
Technician visit (Rs. 250/- for Saba service center guy)
Spares cost (Rs. 540/- for Dynamic service center guy)

Phone numbers:
Dynamic service center : 23232732
Dynamic service center Technician (Mr. Mahender :[protected]

Compliants made till date for the same problem to call center[protected] :
HYD[protected], HYD[protected], HYD[protected], HYD[protected]

Thanks & Regards,
B.Shiva Prasad.
+[protected]