[Resolved]  Electrolux - Microwave Oven — OVEN- Not proper hit

Customer Care


Sub: Problem regarding Your Product
MODEL – EM25EC86SL
PNC No –[protected]
Micro Oven

Sir

I have bought a ELETROLEX – Micro oven from M/s Akash Store, Bilaspur as on 25/12/2007, Bill No – 76

Description of the Product is

MODEL – EM25EC86SL
PNC No –[protected]

I had booked the product as on 25/12/2007. as the product was not at shop, the shopkeeper talked to the Sales executive of your Company regarding the availability of the product. Your representative assured that the product will be delivered to you within a week time. But after several reminders to the Agency as well as to your Sales executive, I received the product as on 18/01/2008.

When I brought that product to Sipat, 25km from Bilaspur and a representative of the shopkeeper came for demonstration, she said that the oven is not getting proper hit, as she made a cake and it took half an hour but

She told that she will ask the Service engineer to come and see that fault.
The engineer came to our residence at Sipat and after inspection he also assured that the coil is not getting proper hit and this coil/ accessories is to be replaced. He assured that I will come with the accessories and replace it. After a week, when not turned up then I brought the Oven to Service centre and given all the details. When I went there to take my oven, they said that there is no need of replacement of any accessories and they given me the Oven. After my several request that the engineer has said that there is problem, they have not entertained me.
When I took the oven again to Sipat, there is still the same problem. Again after my several request Your Service Engineer came and said the same, what he had said earlier that there is a problem of hitting and needs to be replaced. He said I will come with the accessories and replace it.

This is continuous story of more then 7 months. Please advice me, if a person buy a product of a reputed Company, like ELECTROUX, and face a problem as I described above, what will be the impression of the product, sales service and Company as a whole.

Please do the needful so I can further thing of buying your products.


Sandeep Gupta
Accounts officer
NTPC Limited
SIPAT, Bilaspur (CG)
+[protected]