[Resolved] Electrolux — SHORT LIFE OF PRODUCT, POOR SERVICE, DONT BUY | |||
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer. SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE Mathews [protected] [protected]@yahoo.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
It is true that they use inferior quality tube to make condenser. As it is packed and concealed nothing can be done. It is general complaint in Electrolux Refrigerator. The company will not respond for the complaints. Buyers should think several times before buying electrolux products. Only loss of money is the result. Company is liable to replace as it is a manufacturing defect
Never purchase electrolux product. Their service is very very bad.I am having an AC purchased in 2008.I could not use that AC during summers.In every summer they will come and take both indoor and out door unit to the service center and will bring back in the raining season.In this year they took the unit for repairing on Oct 2011, still it is with them.I don"t know where is the unit.The service center in Plalakkad is no more now. IT IS CLOSED
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+91 22 6117 1000
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
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Electrolux Refrigerator — BAD PRODUCT - SHORT LIFE
THE LEAKAGE OF GAS FROM CONCEALED CONDENSER TUBE OF ELECTROLUX REFRIGERATOR IS COMMON. ACCORDING TO THE COMPANY OFFICIALS IT IS NOT REPARABLE. ONLY OPTION IS TO PUT EXTERNAL CONDENSER. THE LIFE OF REFRIGERATOR IS VERY SHORT. DONT BUY REFRIGERATOR FROM ELECTROLUX.