[Resolved]  Electrolux — No response on complaint

Address:

Raipur, Chhattisgarh

Sir,
I have purchased a Microwave Oven (M) 18 Ltr Grill, EM 18 EG70WH, PNC No.[protected], SL No. 63700517 of ELECTROLUX Company from Neel Enterprises, 48- Panchal Compund Dewas Naka, Indore. MP, Vide INVOICE No. 6116 3 rd Jan 2010.

The above Microwave Oven I have given/shifted to my old aged mother who's residing in 9/33, Ispat Nagar, Risali, BHILAI NAGAR, Dist, Durg and after single use this Microwave oven stop working.

My Mother made a complaint to company and complaint noted vide No RAN[protected] dated 19-04-10 the Mr. Navin Mishra local delar has coleected the microvawe from our residence and due to unavilailabilty of some spare the above said MW sent to Companies repair center Raipur and one name and moblile no given for furrther followup from Mr. Alam[protected]. He assured company will give you replacement and he is waiting for it.

Till date we haven't received our microwave oven and whever we makes calls from Indore he give reply that I am at somwhere else and will get back to You after half an hour He never call back to us . Again I have made a comlaint on Toll free No of custmer care center and also sent SMS but till date I havnt received a call and neither repaired our microwave nor given any replacement.

I have no hope to get any response from this uslees Electolux Company.

I am requesting to you Sir, to take suitable action and penalize then so, this case will set example for others.

R.S. Nagi, [protected]
Indore