Electrolux Washing Machine — COMPLAINT NOT ATTENDED | |||
DEAR SIR/MADAM, I HAVE PURCHASED A ELECTROLUX WASHING MACHINE ON[protected] FROM NANGAL, THE MACHINE WAS NOT WORKING PROPERLY SINCE 27TH FEBRUARY 2011. I CALL MY LOCAL DEALER ABOUT THIS. ON 28TH FEB THE PERSON VISITED AT MY HOME AND TOLD US THAT THERE IS A PROBLEM IN GEARBOX OF MACHINE AND IT NEED TO BE CHANGED AND. HE TOLD THAT THIS PART WILL BE CHARGED ABOUT RS 700/-. BUT THE MACHINE IS UNDER WARRANTY PERIOD SO HE ASKED ME TO CALL ON COMPANIES TOLL FREE NUMBER TO REGISTER THE COMPLIANT. AND SAME DAY I REGISTERED A COMPLIANT ON THE TOLL FREE NUMBER [protected] COMPLIANT NO. IS PCHD[protected]. BUT AFTER 15 DAYS OF REGISTERING MY COMPLIANT THERE IS NO POSITIVE RESPONSE FROM COMPANY. WHEN I CALL THE SAME TOLL FREE NUMBER TO CHECK STATUS THEN THE RESPONSED THAT AN ENGINEER HAS VISITED TO MY HOUSE ON[protected] AND FOUND THAT THE GEAR SYSTEM IS TO BE CHANGED AND THE SAID PART IS NOT AVAILABLE WITH THEM. I WANT TO TELL YOU THAT NO PERSON HAS VISITED TO MY HOUSE AFTER 28TH FEB. AND THE SAME PART WHICH IS AVAILABLE WITH THEM FOR PAYMENT AND FOR WARRANTY THEY ARE SAYING THAT THERE IS NO PART AVAILABLE YOUR GOODSELF IS REQUESTED TO LOOK AFTER THE MATTER AND TAKE SOME NECESSARY ACTION PLEASE REGARDS NARINDER PAL SHARMA [protected] ([protected]@gmail.com) compliant no. PCHD[protected] Was this information helpful? | |||
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Comments
Electrolux Washing Machine — Complaint not attended
We have to replace our top glass cover as its broken. We lodged a complaint 10 days back and only this morning after almost 19 phone calls did they send a person who left in 2 minutes as he had no replacement glass.I am very dissappointed and alarmed by the service standards.
4 minutes ago by manu sahu
COMPLAINTS DEAYED SERVICE
Dear sir/Medam
i have a Electrolux washing Machine For Last 4 years the machine was not working properly since 20th december 2010 i call your authorised Service deler
COOLING SALES about this. on 21st december 2010 person visited at my home and told us that there is problem in Pump Motor and he told that this parts charged Rs 2050/= i said ok do it and person said me iam oder this part it will cum to taking 5/6 days i said ok, 5th january 2011 person come replaced the part iam giveing the charges Rs 2050/- after 2days go again machine was not working 7th january 2011 iam called the person, person was come told us me there is problem in main motor it will charged Rs 3500/-i said ok replced it 10th january he was replced the main motor and iam giveing the charges of Rs 3500/-after 1days go again machine was not working again i call the person, person is come told us me i taking the machine work shop i said ok he colleted the machine 29/01/2011 after 4/5days go i called the person mr Meheraj what happen of my washing machine he said it will take one week i said ok after 10/12 days go again i call meheraj he said it will take 3/4days i said ok after 5/6 days go again i call mr meheraj he said it will take One week i said ok after one week go i call mr meheraj he said ur machine is not reapairble giveing 50% cash refund.and iam argument mr meheraj he said you can copmlaint electrolux ltd. Your goodself is requested to look after the matter take some necessary action please.
Regards,
Vishal Gupta
Mobile no [protected]
Complaint no- PM-UM-[protected]
EMAIL ID- manu.[protected]@hotmail.com
COMPLAINTS DEAYED SERVICE
Dear sir/Medam
i have a Electrolux washing Machine For Last 4 years the machine was not working properly since 20th december 2010 i call your authorised Service deler
COOLING SALES about this. on 21st december 2010 person visited at my home and told us that there is problem in Pump Motor and he told that this parts charged Rs 2050/= i said ok do it and person said me iam oder this part it will cum to taking 5/6 days i said ok, 5th january 2011 person come replaced the part iam giveing the charges Rs 2050/- after 2days go again machine was not working 7th january 2011 iam called the person, person was come told us me there is problem in main motor it will charged Rs 3500/-i said ok replced it 10th january he was replced the main motor and iam giveing the charges of Rs 3500/-after 1days go again machine was not working again i call the person, person is come told us me i taking the machine work shop i said ok he colleted the machine 29/01/2011 after 4/5days go i called the person mr Meheraj what happen of my washing machine he said it will take one week i said ok after 10/12 days go again i call meheraj he said it will take 3/4days i said ok after 5/6 days go again i call mr meheraj he said it will take One week i said ok after one week go i call mr meheraj he said ur machine is not reapairble giveing 50% cash refund.and iam argument mr meheraj he said you can copmlaint electrolux ltd. Your goodself is requested to look after the matter take some necessary action please.
Regards,
Vishal Gupta
Mobile no [protected]
Complaint no- PM-UM-[protected]
EMAIL ID- manu.[protected]@hotmail.com
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Electrolux Washing Machine — Not attending the complaint
Respected Sir,I have bought electrolux washing machine model EWT553MEW0 on[protected].The product has two year warranty.From September, 2009 the inside drainout pipe is leaking.I gave a complaint on october 13th 2009.The complaint number is HYD[protected].On October 15th, technician came to my place and told me that the required spare part is not available at that time and with in a week they will solve the problem.From then on wards i called them many times and they keep on telling that they dont have the required spare part.On December 1st, I called Electrolux service toll free ([protected]) and gave a complaint.The complaint number is HYD[protected].They told me that the problem will be solved with in 24 hours.But till now no one attended.
I am giving the local authorised servicing centre address.
VENUS ELECTRONICS HOME APPLIANCES
5-104/A
Behind andhra bank
New Bowenpally
Secunderabad.
Phone number[protected].
Sir,I even talked to the Area manager Mr Lakshmipathy on his mobile today[protected].He told me that he will look in to the matter and call me back.But he didn't called me.
I am tired off calling them somany times.Even after 50 days of complaint they are not responding.The service is very very pathetic.They are giving such a trouble to me when the product is under warranty,I dont know what my fate will be after warranty expires,
Sir, Please look into the matter and do the needful.
Thanking you
Regards
P.Paul Praveen.