[Resolved]  Electrolux Washing Machine — Poor service (Under Warranty)

Address:

South 24 Parganas, West Bengal

My Electrolux washing machine (bought from Great Eastern Techno City in Jan 2011) was making some unusual noises. So, I raised a complaint on 26th May 2012 (complaint no. EKOL-[protected]). Subsequently, a mechanic visited to examine it & declared some parts were to be replaced. He said the parts would arrive in 10-15 days and he would come back as soon as the parts are available. He never returned. When I called up he said parts were not available. Please note - the machine was in running condition then.

After a few more days, while the machine was running, suddenly it stopped with a big bang, loud noise & produced a lot of smoke. I again followed it up with the concerned mechanic. He said parts are still not available. Now, the machine is out of operation - completely dead since ealy July.

Since then, I have been following it up with the customer care, service centre, the mechanic & BSM (Branch Service Manager or so) Ambrish Sengupta (Mob[protected] but to no avail. Despite calling them a number times, all I get to hear is that the parts are not availble yet. The washing machine carries 2 years' warranty but what is the use of such prolonged warranty if the company can not fulfil it. I guess it is only a marketing gimmick. Would not recommend Electrolux to anyone. Thanks.