[Resolved]  Electrolux — Service centre -poor response

Electrolux/Refrigerator — Respond

Hi,

I am drafting this mail after a complete dissatisfaction on the part of
Electrolux after sales service team. I purchased electrolux
refrigerator on 4/july/2004.The fridge broke down in the warranty
period in sep 2008 after which I have registered several complaints &
in response a few complaints were attended but the problem persisted.
The servicemen always changed the gas & said the problem will not
recur.However, the problem still persists.
I again placed a service request on 16/5/11 & spoke to Ms.Saani who
asked me to call after 30 mins.After 30 mins we were given the No.of
electrolux customer care cell i.e, [protected].I spoke to Mr.
Divesh(Hindi Section) on this No & obtained complaint No.
PBLR[protected]. As no one visited till 20/5/11, I reminded the customer
service cell & got fresh complant no. - PBLR[protected]. On about
23/5/11 a representative(Name not known) visited & asked to switch on
the refrigerator & said that he will examine the fridge next day.He
came next day & asked for the history of the services provided by the
customer care by the service cell during the last three years. He
promised to re visit after submitting the details to his superiors.
There after no one responded. Again on 1/6/11 I called the service cell
again & apprised them of all the details again,they allotted fresh
complaint No. PBLR[protected] & promised that an engineer will
positively visit by 2/6/11. So far no one has turned up.


Kindly own up the responsibility & do the needful.

Awaiting a timely reply.

Regards
Sumit Sood

Electrolux Refrigerator — Bad Service

We have an Electrolux Refrigerator Model 445L OZONE ER 45 (423) purchased from M/s Pai International, 28/1 A, 100 Feet Road, Indiranagar, Bangalore, India on 5th August 2005 vide their Invoice No.[protected]. This equipment stopped working on Monday the 27th of June 2011. On same day a request for service was lodged with the dealer M/s Pai International, Indiranagar, Bangalore but no action was taken by them or by Electolux. Subsequently another complaint was lodged with Electolux Customer Care Centre at Phone No.[protected]. The complaint number given by the Centre was BBLR [protected] dated 28th June 2011. It has been more than 48 hours since then but no service has been provided to us till now. We are suffering huge loss because of the equipment not working.

Electrolux — No response to the complaint filed against refrigerator

Our Electrolux refrigerator was facing cooling problem. So we filed complaint in Electrolux service centre([protected]). We filed it on 25'feburary. Our complaint id is(EGZB[protected]). After calling daily a person came but fall back from rudrapur as said the address was not correct. Still we call daily and still no response.
Please look to our problem.

Electrolux — Refrigerator servicing

Complaint No.EVIJ [protected] dt. 01.06.2012

We are the users of Electolux refrigirator and using the same for the last two years. Recently we had a problem(cooling) with the refrigirator. We have given the complaint on 1st June 2012 to the vendor for servicing. Almost 10 days gone there is no body reported for servicing from the company till date. Though we have followed every day there is no proper response from the company executives. It shows very very poor after sales service support from Electrolux company.

Custormer: M.Sai Prasad
29-1687, Vidyanagar
Vinukonda, Guntur Dt.
Mob: [protected]