[Resolved] Elica Cooktop — Very bad product, no service

atanu84

from Kolkata, West Bengal

Address:

South 24 Parganas, West Bengal

I have bought an Elica cooktop on 1st August 2011, but the product is very very bad. Every now and then the gas flow is blocked. The technician corrected the problem at least 4 - 5 times. But now the customer care is not even bother to pick up the phone. On 3rd September they received my call and assured me that they will send a technician within 48 hours. but that was the last time I have heard of them. This a worst product and I request people to not buy any Elica product.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Sep 17, 2014

Surendrapillay's response Dear Sir Due to system error we were not able to pull your details from the system. Pl share with us your contact # so that we can get in touch with you to resolve the issue. For any further assistance , pl. call our customer care number[protected] /[protected] , or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care. Thank You Elica Customer Care

Related Elica India reviews

View all 621 Elica India Reviews

Comments

Customer Support Team

from Pune, Maharashtra

Dear Mr. Atanu,

We sincerely apologize for the inconvenience caused.

We did receive a call from you and the call was allocated to our respective service center and for the prior appointment they tried calling however their was not response from you.

A senior technician will be arranged to fix the issue of low flame recurrence on priority (as per our telecom). I wish to inform you that spillage of food/liquid which may block the smooth flow of LPG could lead to low flame issue. Regular cleaning of burner's & precautions to avoid spillage as much as possible can stop the recurrence of the issue.

In case further assistance pls feel free to call us on our toll free number[protected] from[protected] hrs or mail us on [protected]@elica.in.
You can also reach us through our web site www.elicaindia.com.

Regards.

Elica Customer Care

Sanal Narayanan N

from Chennai, Tamil Nadu

Hi,
I bought Elica cooktop five months before and in between i faced lots of complaints. My first complaint was regarding the back nozzle leckage issue after that more than 3 times the knobes got brocked. It was the serious issue which i faced with Elica cooktop. Initially we could not realize the knobe broken until the foule smell comes. Knobe as well as every spare used in elica seems very poor in quality.
Here after i dont recommend any cunsumers to go for elica products.
Using elica is a challenge in life.