Comments
To Elica Customer care,
Please find below email reply from your technical team engineer Dated ( Feb 3 2012 ) .
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Dear sir, Many thanks for replying, charcoal filter will be replaced by next week since we have to place an order for the same, regards your warranty card I request you to scan and mail the invoice bill and front page of the manual book where the model and serial no exists, or else I will fetch the same at time of visit. Regards, Savio Fernandes, Sr. Customer Care Executive. 37/1/1, Kondhwa Pisoli Road, Pisoli, Pune-411060IndiaTel.No.- [protected]/12www.elica.in
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This email i received from Savio, on 3 rd of feb since then i haven't received any Filter(Product0 or Communication from Elica Customer Care ).
When i followed up with Mr Savio he said they do not have Charcol filter available in stock . 1 & 1/2 months has been passed but no one communicated or thought o[censored]pdating me .
And what about my Warranty card .
Please find below email reply from your technical team engineer Dated ( Feb 3 2012 ) .
________________________________________________________________________________...⇄
Dear sir, Many thanks for replying, charcoal filter will be replaced by next week since we have to place an order for the same, regards your warranty card I request you to scan and mail the invoice bill and front page of the manual book where the model and serial no exists, or else I will fetch the same at time of visit. Regards, Savio Fernandes, Sr. Customer Care Executive. 37/1/1, Kondhwa Pisoli Road, Pisoli, Pune-411060IndiaTel.No.- [protected]/12www.elica.in
________________________________________________________________________________...⇄
This email i received from Savio, on 3 rd of feb since then i haven't received any Filter(Product0 or Communication from Elica Customer Care ).
When i followed up with Mr Savio he said they do not have Charcol filter available in stock . 1 & 1/2 months has been passed but no one communicated or thought o[censored]pdating me .
And what about my Warranty card .
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+91 92 4300 7666
37/1/1 Kondhwa Pisoli Road , Pisoli, Pune, Maharashtra, India - 411060
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No Charcoal filter can catch fire unless exposed directly to the flame.
It should be noted the chimney should not be operated without the baffle filter( Metal Filters) only when the baffle filters are removed for cleaning purpose the charcoal filters are exposed to the Hob / cooktop and since the charcoal filters are made of cloth and charcoal granules it can catch fire.
Today we will send our technician from H.O to analyise your kitchenhood and we can immediately resolve the same, do let us know the suitable time to visit your house.
Reference to your warranty card we can trace the same and ensure the warranty card reaches to you.
Thank you for contacting us.
Elica Customer Care.