[Resolved]  Emaar Mgf Palm Studio — Incorrect amounts demanded

Address:

Gurgaon, Haryana

Hi
We have bought a unit in Palm Studio, Golf Course Extension Road, Gurgaon.
The accounting department at Emaar is not clear on the amounts they are charging us. After several weeks, they realized their mistake and one of their Senior Managers (Parag Raj - [protected]), acknowleged that they had charged us incorrectly and the company owed us Rs.17,670 which will be adjusted in the next installment.
However, when the amount was not adjusted in the next installment and I complained to their customer care, they started sending the payment schedules, statement of accounts without explaining the refund. Their statements, clearly, mentioned that they owe us 17,670!
When I got in touch with Parag, he said he will do his own analysis and call back in an hour. When no call came, I tried calling him several times, but he didn't pick up the phone.
Is there someone at Emaar who we can escalate this too?
Thanks