[Resolved] eTechies.in — LAPTOP | |||
HI my name is Ranjith, and i would like to raise a complaint against Etechies.in for their extremely poor and negligent service. I honestly feel like i have been cheated. I am an employee with dell and i have a dell Inspiron 1525 laptop. Recently when i had issues with my laptop where the system was not powering on and i had figured its an issue with the dc in port and the ac adapter (charger), i had given the system to etechies as my system was out of warranty. I was promised by the rep from etechies after i had explained what the issue was that i would only be charged Rs 999 for the service as it does not require any part replacement. So i availed the service and etechies had sent a tech to be sent to my place which is the only positive aspect of the entire service. I had given my laptop on 21st apr 2012 and it took about two weeks for them to even call and inform me the status of the dispatch whereas i was assured the issue will be resolved within a weeks time. Also when i had given my laptop all the keys on the keyboard were working absolutely fine. I received a call after two weeks stating that the super i?o, pwm ic & 2 mosfet has to be replaced and that would cost me Rs 4150 and also some of the keys on the keyboard are not working and that i would have to pay another Rs 1500 for the keyboard. I work on these computers every day at work and i know for sure that when you give a laptop for a motherboard and ac adapter issue, there is no way it would damage the keyboard. I was very upset but i still agreed to pay Rs 4150 for pwm ic & 2 mosfet but i asked them not to replace the keyboard as i was confident that it was not an issue with the keyboard. So on 18/5/2012 they returned the laptop . When the tech came to return the laptop, i dint have the time to check it properly so just checked if the system was working, To my horror, I noticed some of the keys on the keyboard were not working and i had to use external keyboard. so i just plugged in the ac adapter and checked it was working fine but i dint have the time to check the laptop for the next 10 days as i was busy with work. then when i wanted to go online and check some of my mails . I noticed the same issue on the laptop where the light on the ac adapter s(chargers) brick was flickering and that is when i found out they had not completely resolved the issue. I called them again and they sent another tech to collect the laptop. They took another 4 days to call me and they finally called me and said the ac adapter has to be replaced and it would cost me Rs1700. I asked them not to replace the adapter and bought a new dell ac adapter for my laptop from staples for just Rs 1500. However i asked them to replace the keyboard. Finally when they replaced the gave it back they took more than a month to resolve the issue and they also damaged my keyboard so i could buy a new one. I feel like i ve been cheated off my money where i had to pay close to Rs 9000. I later found out that i not only could have the issue resolved from dell but dell would've given a 1 year warranty after fixing the issue. i have all the bills supporting my claims and would wish to sue etechies as i do not want any other customers to be cheated the way i have been. i have attached etechies test log file . with regards Ranjith Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
With all due respect to your company sir/mam, It took 51 days and about Rs 8000 including the ac adapter.
Etechies custmer base is nothing but fluke. They harp on telling their protocol where they want advance payment without doing anything. For a simple visit of their technician to tell that your desktop needs attention of hardware problem and charge Rs, .500/-. They dont want to listen to the customer but are adament on collecting the money which is not due to them.
Today I had the sad experience of my life in dealing with this company which does not deserve to survice in customer based sphere.To support my contention, a copy of Rs.500/- receipt taken by one Mr.Tara Chand can be scanned to Mr.Rohit Choudhary Founder and CEO of the company which is evident of collection of visit charges without ofcourse doing any thing or putting the destop in order but he has come to tell that my destop has hardware problem.
I think it my duty to bring this instance to the notice of the Founder and CEO Mr.Rohit Choudhary to take corrective measures in their customer care department before it gets out of his hands and become a liability for the organisation. Mr.Shakti was totally unsupportive in his conversation and was not prepared to customer but was adament on collecting visiting charge of Rs.500/-.
Thanks to Almight I have been saved from furtheragony at their hands.
R.K.Sehgal, [protected]@yahoo.com Mob.No.[protected].
rating is zero in my view for such organisation.
Today I had the sad experience of my life in dealing with this company which does not deserve to survice in customer based sphere.To support my contention, a copy of Rs.500/- receipt taken by one Mr.Tara Chand can be scanned to Mr.Rohit Choudhary Founder and CEO of the company which is evident of collection of visit charges without ofcourse doing any thing or putting the destop in order but he has come to tell that my destop has hardware problem.
I think it my duty to bring this instance to the notice of the Founder and CEO Mr.Rohit Choudhary to take corrective measures in their customer care department before it gets out of his hands and become a liability for the organisation. Mr.Shakti was totally unsupportive in his conversation and was not prepared to customer but was adament on collecting visiting charge of Rs.500/-.
Thanks to Almight I have been saved from furtheragony at their hands.
R.K.Sehgal, [protected]@yahoo.com Mob.No.[protected].
rating is zero in my view for such organisation.
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21/4/2012
-The equipment was picked up on for "Power tripping problem"
02/5/2012
- After diagnosis TRC recommended replacement for Super I/O PWM IC and 2 Mosfet replacement, keyboard replacement.
Customer only agreed to replace upper I/O PWM IC and 2 Mosfet, keyboard not replaced as the customer denied for replacement.
19/05/2012
- Post proper repair and QC the system was delivered.
29/05/2012
- Customer called on TFN and reported the same problem, equipment picked up for repairs and taken to TRC.
- TRC diagnosed and found problem with adaptor and keyboard.
- Price quoted for Keyboard and adaptor for replacement, the customer agreed for keyboard replacement and denied for adaptor replacement, and decided to buy the adaptor on his own.
11/06/2012
- The equipment was delivered post keyboard replacement after QC.
we are here to resolve our esteemed customers' tech issues with full dilligence and commitment. We believe and practise TOTAL QUALITY EXPERIENCE (TQE). The TQE is incomplete in case the customer insists to go for partial repair. This is what leads to dissatisfaction at a users level.
We are experts in our work. We hope that customers will continue to put their faith in our diagnosis and allow us to resolve their technical situations to the best of our skill and ability.
Sincerely/ eTechies.in