[Resolved] Exide Battery Din44 — Not replacing batter due to no warranty card | |
Dear Manager, Due to some unavoidable reason the warranty card of the battery got lost and as per the the exide dealer Mr Jay Nishad of Sunrise Batteries ([protected]) & Exide supervisor Mr Bhushan ( [protected]) confirmed that this is under warrantry but not ready to give me replacement as I don't have warranty card. Mr Bhushan was suppose to check with his senior staff and was suppose to help me out to get this battery replaced but he didn't update on me this and came to knwo from Mr Jay that Exide is not ready to give the battery replaced. Battery make is DIN44 and serial no is 92635 and was purchased in 2009 request you to kindly look into this issue and help me to get the battery replaced. This battery is of our company car and we use Exide batteries in all our car, today we are buying Exide battery for our Honda Civic Awaiting for your positive action. Attached is the letter for your reference which we had given to the dealer as per his requirement, still the battery is with Sunrise Batteries dealer, so rewuest you to kindly consider this request and get my battery replaced. Will be expecting your confirmation mail towards getting this battery replaced which is under 5 years warranty and this is the second year. Also spoken with Mr Prem Dubey on [protected] (Exide staff) who is incharge of Borivali Area Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Exide House, 59E Chowringhee Road, Kolkata, West Bengal, India - 700020
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I had purchased one car battery model DIN44 ( (Sr. No. 2E2-15163 ) from M/s Aster India Battery House, Gurgaon (Ph.[protected] who are authorised dealers of Exide batteries -- vide Invoice No. AIBH/5863 dated 27.7.2012.
It had warranty of 36 months. The dealer told me that warranty card was not readily available BUT the invoice No. is adequate as it bears my name & serial No. of the battery sold to me.
But when I went for replacement under warranty within 36 months, he refused & gave me rebate of Rs 1000/- rupees only for taking back the old battery. I had no alternative, as I had to run my car.
I got replacement battery of same model today ( 9.7.2015).
ACCORDING TO WARRANTY COMMITMENT I SHOULD GET 30% DISCOUNT FOR REPLACEMENT IF DONE WITHIN 34-36 MONTHS.
The dealer did not honour warranty commitment.
Will the management of M/s Exide Batteries will consider the case & honour their commitment of warranty given to their customers.
INCIDENTLY EXIDE (U.K.) GIVES LIFE LONG WARRANTY on CAR BATTERIES -- BUT EXIDE ( INDIA ) FOR THE SAME MODEL SHOULD at least HONOUR their WARRANTY FOR THE DECLARED MONTHS IN THEIR SALES DOCUMENT.
... Complaint from: V K Shridhar, e-mail: besttime.[protected]@gmail.com. Mob: [protected]